合作伙伴成功经理
Partnership Success Manager
关于Finix
Finix正在构建金融科技的全球操作系统，从支付开始。从初创公司到上市公司，Finix每年处理数十亿美元的交易，涵盖线下和线上场景。Finix成立于2015年，总部位于旧金山。截至目前，Finix已筹集超过2亿美元，其中包括由Acrew Capital和Lightspeed Venture Partners领投的7500万美元C轮融资，并获得American Express Ventures、Bain Capital Ventures、Homebrew、Inspired Capital、Visa等机构的支持
职位描述：
Finix正在寻找一名合作伙伴成功经理，负责签约后合作伙伴的健康度、增长和生产力。虽然我们的战略合作伙伴经理专注于获取和成交，你将在成交后接过接力棒，将这些关系转化为可靠且可扩展的合格线索和收入来源。
你将成为我们合作伙伴组合的日常负责人，负责合作伙伴的入职、推动销售接受机会（SAO），并保持合作伙伴的参与度和生产力。这个职位适合一位高度有条理、以关系为导向、热衷于运营执行的人，能够同时管理多个合作伙伴，并对跟进工作充满热情。
你将负责：
- 负责成交后的合作伙伴关系，作为合作伙伴在协议签署后的主要联系人
- 通过积极与合作伙伴合作，识别、评估并引导新的商户线索进入Finix的销售管道，推动SAO的生成
- 入职并赋能新合作伙伴，包括培训、资源共享，以及尽快帮助合作伙伴达成首次机会
- 管理日常的合作伙伴运营和行政任务，包括跟踪推荐、维护合作伙伴记录，并确保系统间的数据准确性
- 监控合作伙伴的健康状况和表现，主动识别处于风险或表现不佳的合作伙伴，并制定重新激活他们的计划
- 与销售团队跨职能协作，确保合作伙伴带来的线索得到跟进并在销售管道中推进
- 支持合作伙伴的持续赋能，包括营销资料、联合销售支持，以及解答产品或流程相关的问题
- 跟踪并报告合作伙伴的绩效指标，包括SAO数量、管道贡献和各合作伙伴带来的收入
- 随着项目规模扩大，建立并优化可重复的合作伙伴入职、赋能和持续成功的流程
你具备：
- 3年以上相关经验
查看英文原文
About Finix
Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.
To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others
About Role:
Finix is seeking a Partnership Success Manager to own the health, growth, and productivity of our partnerships after they're signed. While our Strategic Partnerships Managers focus on sourcing and closing, you'll take the baton at close and turn those relationships into a reliable, scaling source of qualified pipeline and revenue.
You'll be the day-to-day owner of our partner portfolio, responsible for onboarding partners, driving Sales Accepted Opportunities (SAOs), and keeping partners engaged and productive. This role is ideal for someone highly organized, relationship-driven, and energized by operational execution, comfortable managing many partners at once and obsessive about follow-through.
You Will:
- Own the post-close partner relationship, serving as the primary point of contact for partners once agreements are signed
- Drive SAO generation by actively working with partners to identify, qualify, and route new merchant leads into Finix's sales pipeline
- Onboard and enable new partners, including training, resource sharing, and getting partners to first opportunity as quickly as possible
- Manage day-to-day partner operations and administrative tasks, including tracking referrals, maintaining partner records, and ensuring data accuracy across systems
- Monitor partner health and performance, proactively identifying at-risk or underperforming partners and building plans to re-engage them
- Collaborate cross-functionally with Sales to ensure partner-sourced leads are followed up on and progressing through pipeline
- Support partners with ongoing enablement, including marketing collateral, co-selling support, and answers to product or process questions
- Track and report on partner performance metrics, including SAO volume, pipeline contribution, and sourced revenue by partner
- Build and refine repeatable processes for partner onboarding, enablement, and ongoing success as the program scales
You Have:
- 3+ years of experience in partner management, customer success, account management, or a related relationship-management role, ideally at a high-growth SaaS or payments company
- Track record of managing a portfolio of relationships and driving measurable outcomes (pipeline, revenue, retention, or engagement)
- Strong organizational skills and attention to detail, with the ability to juggle many partners and tasks simultaneously
- Excellent communication and relationship-building skills across both internal teams and external partners
- Comfort with operational and administrative work, including CRM hygiene, reporting, and process management
- A proactive, solutions-oriented mindset and the ability to operate in a fast-changing, zero-to-one environment
- Experience with CRM and partner tools (Salesforce, HubSpot, PRM platforms, etc.)
- Previous experience in payments or FinTech a plus
Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.
Role: Partnership Success Manager
Level: IC3 - IC4
Location: Remote
Base Salary Range: $110,000/yr to $180,000/yr OTE + Equity + Benefits
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job related skills, experience, and relevant education or training.
Originally posted on Himalayas