客户索赔主管
Client Claims Director
📣 招聘：客户索赔主管
💼 业务板块：Broadspire
🌍 这是一个加入索赔管理领域全球领先企业的好机会，通过你的专业知识产生有意义的影响。
✅ 为什么加入Crawford & Company？
💼 优秀的Crawford福利，助力财务、身体和心理健康
💰 丰厚的员工推荐奖金计划
🛍️ 多种员工折扣待遇
🔍 职位概述：
✅ 作为指定客户的首要索赔联络人，推动项目改进、客户特定指令和索赔流程优化。
✅ 与理赔员、团队领导、团队经理和服务中心经理合作，提升理赔质量、人员配置策略、运营效率和理赔结果。
✅ 通过数据分析监控理赔表现，确保符合客户的特殊处理说明、最佳实践和服务期望。
✅ 监督理赔运营，包括调查、准备金管理、流程优化、诉讼管理和理赔文件审计。
✅ 指导和培训理赔人员在客户服务、技术理赔处理、监督标准、准备金控制、数据准确性和质量成果方面的技能。
✅ 管理客户报告和统计数据，同时确保有效利用医疗管理服务、追偿供应商、特别调查单位服务、律师和其他项目资源。
查看英文原文
📣 We're Hiring: Client Claims Director
💼 Business Segment: Broadspire
🌍 This is an exciting opportunity to join a global leader in claims management and make a meaningful impact through your expertise.
✅ Why Join Crawford & Company?
💼 Excellent Crawford Benefits that Empower Financial, Physical, and Mental Wellness
💰 Generous Employee Referral Bonus Program
🛍️ Access to Multiple Employee Discounts
🔍 Role Overview:
✅ Serve as the primary claims liaison for a designated client, driving program enhancements, client-specific directives, and claims process improvements.
✅ Partner with Adjusters, Team Leaders, Team Managers, and Service Center Managers to enhance claim quality, staffing strategies, operational efficiency, and claim outcomes.
✅ Monitor claim performance through analytics, ensuring compliance with client Special Handling Instructions, Best Practices, and service expectations.
✅ Oversee claim operations, including investigations, reserve management, workflow optimization, litigation management, and claim file audits.
✅ Coach and educate claim staff on customer service, technical claim handling, supervision standards, reserve controls, data accuracy, and quality results.
✅ Manage client reporting and statistical data while ensuring effective utilization of Medical Management Services, Subrogation Vendors, SIU Services, Attorneys, and other program resources.
Originally posted on Himalayas