忠诚度账户专员
Loyalty Account Associate
Scientific Games:
Scientific Games 是全球领先的彩票游戏、体育博彩和技术公司，是政府彩票的首选合作伙伴。从尖端的后端系统到令人兴奋的娱乐体验以及开创性的零售和数字解决方案，我们每天都在提升游戏体验。我们不断推动游戏设计迈向新高度，在数据分析和 iLottery 领域处于领先地位。依托值得信赖的合作伙伴关系，Scientific Games 结合不懈的创新、卓越的表现和坚定的安全保障，负责任地推动全球彩票行业不断发展。
职位概述
忠诚账户助理负责支持彩票忠诚账户的账户管理团队，与数字账户经理紧密合作，确保线性收入增长、客户参与度和忠诚度留存。
岗位职责
- 负责协调与彩票数字账户经理的各项工作，利用 Scientific Games 的互动项目，包括玩家俱乐部和忠诚奖励计划。
- 支持并维护账户活动、里程碑和绩效，定期向数字账户经理汇报。
- 与内部团队合作，确保奖励计划技术的正常运行。
- 执行绩效计划，实现忠诚团队的收入目标。
- 编制账户报告，与跨职能团队协作，分享信息，并与数字账户经理对齐账户策略。
- 执行绩效计划，实现 Scientific Games 和各司法管辖区的收入目标。
- 识别增长机会，制定实施策略以扩大收入和客户群。
任职要求/技能/知识
要求
- 2–3 年客户支持、账户支持或面向客户的岗位经验。
- 具备良好的书面和口头沟通能力，能够建立关系并清晰传达信息。
- 具备有效的演示和人际交往能力，能够与不同层级的客户进行交流。
- 具备良好的组织能力，能够处理多项优先任务并按时完成。
- 自我驱动，积极主动，能够独立工作并协作完成任务。
- 在快节奏、优先级不断变化的环境中灵活适应。
- 熟练使用 Microsoft Office 套件（Excel、PowerPoint、Word、Outlook）。
- 能够快速学习并操作数字平台。
查看英文原文
Scientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
The Loyalty Account Associate is responsible for supporting the account management team for lottery loyalty accounts, work closely with Digital Account Managers to ensure linear revenue growth, customer engagement & loyalty retention.
Job Duties
- The Associate Account Service Manager coordinates all aspects of the relationship with lottery Digital Account Manager utilizing Scientific Games’ interactive programs including players clubs and loyalty rewards programs.
- Supports and maintains account activity, milestones, and performance regularly to Digital Account Manager.
- Works with internal teams to ensure proper functioning of rewards program technology.
- Executes performance initiatives to achieve revenue targets for the loyalty team.
- Works on account reports, collaborate with cross functional teams to share information and aligns with Digital Account Manager on account strategies.
- Execute performance initiatives to achieve revenue targets for the Scientific Games and jurisdictions.
- Identify growth opportunities and develop implementation strategies to expand revenue and customer base.
Qualifications / Skills / Knowledge
Required
- 2–3 years of experience in customer service, account support, or client-facing roles.
- Strong written and verbal communication skills with the ability to build rapport and convey information clearly.
- Effective presentation and interpersonal skills, comfortable engaging with clients at various levels.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Self-motivated, proactive, and able to work both independently and collaboratively.
- Flexible and adaptable in a fast-paced environment with evolving priorities.
- Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Ability to quickly learn and navigate digital platforms and tools efficiently (loyalty, CRM, etc.).
Desired
- Prior experience in the lottery, gaming, or related industry.
- Background in loyalty/marketing, with an emphasis on client engagement and campaign execution.
- Strong technical aptitude and ability to quickly grasp new technologies.
- Excellent presentation skills with the ability to communicate ideas effectively to diverse audiences.
Qualifications
Education
Bachelors degree in related field.
Years of Related Experience
Years of experience 2-3 years
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Originally posted on Himalayas