高级EUC支持工程师
Senior EUC Support Engineer
Coretek 正在寻找一名熟练的 EUC 支持工程师加入我们的托管服务团队。该职位负责基于 Azure 虚拟桌面、Nerdio 和 Citrix 的客户终端用户计算环境的运营支持、优化、自动化和持续改进。EUC 支持工程师将作为 L3 团队的一员，为大型企业客户提供支持，并完成能够保持高性能虚拟桌面体验的可靠性、安全性并符合行业最佳实践的项目工作。
理想的候选人应具备深厚的虚拟桌面专业知识，致力于服务卓越，具备强大的故障排除能力，并对自动化和基础设施即代码充满热情。该职位结合了 L3/L4 项目工作与运维及托管服务工程，支持日常事件和长期平台健康、治理和持续改进，在以云为主、以客户为中心的环境中工作。
EUC 运营与支持
- 为托管的 Citrix 和 Azure 虚拟桌面环境提供 L3 和 L4 级别的支持和工程专业知识。
- 排查并解决复杂的虚拟桌面、应用交付、用户配置文件、会话性能和终端设备问题。
- 参与升级轮班和重大事件响应活动。
- 在托管的 EUC 环境中执行日常健康检查、补丁更新、升级和事件修复。
- 确保遵守既定的服务水平和操作标准。
Citrix 与 AVD 平台管理
- 管理 Citrix 虚拟应用和桌面，包括 Studio、Director、Citrix 策略、机器目录和分发组。
- 部署、配置和优化 Azure 虚拟桌面环境，并管理 Nerdio 管理器企业版。
- 管理 Citrix 网关（NetScaler）、Citrix Cloud 和混合配置，以及支持 Azure 资源管理器资源和虚拟网络。
终端设备、身份与安全
- 在桌面和服务器环境中部署和实施组策略对象、安全基线和合规配置。
- 支持终端设备管理和瘦客户端配置，如 Stratodesk、IGEL 和 Unicon。
- 应用零信任原则、条件访问和现代终端安全集成。
- 支持 Imprivata 的实施和与虚拟桌面及认证流程的集成。
自动化与基础设施即代码
- 使用 Terraform 实现基础设施即代码，实现环境自动化。
查看英文原文
Coretek is seeking a skilled EUC Support Engineer to join our Managed Services team. This role is responsible for the operational support, optimization, automation, and continuous improvement of customer end user computing environments built on Azure Virtual Desktop, Nerdio, and Citrix. The EUC Support Engineer works within our L3 team, supporting enterprise clients and delivering project work that keeps high-performance virtual desktop experiences reliable, secure, and aligned with industry best practices.
The ideal candidate combines deep virtual desktop expertise with a commitment to service excellence, strong troubleshooting ability, and a passion for automation and Infrastructure as Code. This role blends level 3/4 project-based work with operations and managed services engineering, supporting both daily incidents and long-term platform health, governance, and continuous improvement in a cloud-first, customer-obsessed environment.
EUC Operations & Support
- Provide Level 3 and Level 4 support and engineering expertise for managed Citrix and Azure Virtual Desktop environments.
- Troubleshoot and resolve complex virtual desktop, application delivery, user profile, session performance, and endpoint issues.
- Participate in escalation rotations and major incident response activities.
- Perform daily health checks, patching, upgrades, and incident remediation across hosted EUC environments.
- Ensure adherence to established service levels and operational standards.
Citrix & AVD Platform Management
- Manage Citrix Virtual Apps and Desktops, including Studio, Director, Citrix Policy, Machine Catalogs, and Delivery Groups.
- Deploy, configure, and optimize Azure Virtual Desktop environments and administer Nerdio Manager for Enterprise.
- Manage Citrix Gateway (NetScaler), Citrix Cloud and hybrid configurations, and supporting Azure Resource Manager resources and virtual networking.
Endpoint, Identity & Security
- Deploy and enforce Group Policy Objects, security baselines, and compliance configurations across desktop and server estates.
- Support endpoint management and thin client configurations such as Stratodesk, IGEL, and Unicon.
- Apply Zero Trust principles, Conditional Access, and modern endpoint security integrations.
- Support Imprivata implementation and integration with virtual desktops and authentication workflows.
Automation & Infrastructure as Code
- Implement Infrastructure as Code for environment automation using Terraform, Ansible, and Packer.
- Develop automation using PowerShell, Nerdio automation scripting, Nerdio Runbooks, and image build pipelines.
- Identify opportunities to increase operational efficiency and reduce repetitive manual effort.
Monitoring & Reliability
- Monitor, analyze, and improve system performance, availability, and security posture across client environments.
- Develop and maintain standardized operational documentation, runbooks, and support playbooks.
- Participate in disaster recovery planning, testing, and execution for hosted EUC environments.
Client Success & Advisory
- Serve as a trusted advisor to assigned customers.
- Collaborate with internal architects and client stakeholders to ensure platform integrity and alignment with SLAs.
- Present recommendations related to optimization, modernization, governance, and end user computing best practices.
- Support onboarding of new managed services clients.
- Provide mentoring and knowledge transfer to junior engineers and technicians.
Platform Health & Optimization
- Analyze session performance, capacity, and Azure consumption trends across EUC workloads.
- Identify opportunities to reduce hosting cost through right-sizing, autoscaling, and image optimization.
- Recommend governance improvements and configuration standardization across client environments.
- Participate in customer optimization and modernization initiatives.
Requirements
Experience
- 5+ years of supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment.
- 4+ years of administering production virtual desktop environments, including Machine Catalogs, Delivery Groups, and image management.
- Experience supporting multiple client environments simultaneously.
- Exposure to ITSM ticketing tools such as ServiceNow or Remedy, with the ability to troubleshoot complex issues independently and communicate clearly with customers.
Technical Expertise
• Citrix Virtual Apps and Desktops
• Azure Virtual Desktop (AVD)
• Citrix Studio, Director, and Citrix Policy
• Nerdio Manager for Enterprise
• Citrix Gateway (NetScaler)
• Infrastructure as Code (Terraform, Ansible, Packer)
• Group Policy, Active Directory, and Windows internals
• PowerShell automation
• Azure Resource Manager and virtual networking
• Thin client and endpoint management (Stratodesk, IGEL, Unicon)
Preferred Certifications
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
- Citrix Certified Associate – Virtualization (CCA-V)
- Microsoft Certified: Endpoint Administrator Associate
Desired Characteristics
- Strong customer-facing communication skills
- Consultative mindset
- Sense of ownership and accountability
- Ability to work independently and collaboratively
- Strong documentation skills
- Passion for learning and adopting emerging Microsoft, Citrix, and automation technologies
- Commitment to operational excellence and continuous improvement
Success Metrics
Client Experience
· Client satisfaction and trusted-advisor impact
Service Delivery
· SLA adherence and effective escalation support
Technical Quality
· Incident resolution quality and preventive improvements
Automation
· Adoption of repeatable automation and Infrastructure as Code
Optimization
· Documented performance, capacity, and cost efficiency improvements
Knowledge Management
· Quality of runbooks, documentation, and knowledge sharing
Innovation
· Contribution to service improvements and EUC managed services evolution
Collaboration
· Effective teamwork across delivery, security, architecture, and client stakeholders
This role is designed as an L3/L4 EUC Support Engineer / End User Computing Operations Engineer, combining advanced technical support with managed services delivery, project execution, client advisory, automation, governance, and platform optimization.
Originally posted on Himalayas