支持工程师（亚太区）
Support Engineer (APAC)
Supabase 是基于 Postgres 的开发平台，由开发者为开发者打造。我们提供完整的后端解决方案，包括数据库、认证、存储、边缘函数、实时功能和向量搜索。所有服务深度集成，专为增长而设计。
我们正在寻找支持工程师，为使用 Supabase 时遇到问题或需要指导的任何人提供世界级的开发者支持。支持团队在全球范围内分布，注重最小化问题解决时间，并与产品工程和增长团队紧密合作。
你将：
- 对各种主题的支持案例做出及时响应，从计费或售前请求到优化或实施问题。
- 对支持案例进行分类，包括引导用户查看之前的解答、代码示例、文档，或转交给特定的技术或业务团队成员。
- 监控多个反馈渠道，例如 GitHub Issues & Discussions（在此查看：https://github.com/supabase/supabase/issues）。
- 识别内部工具可能需要开发或获取以提高支持效率。
- 如果你有测试经验，可以重现问题、创建测试用例并提高测试覆盖率。
你具备：
- 3 年以上客户支持经验，为技术客户提供开发者支持。
- 精通 SQL（最好是 PostgreSQL）。你对复杂的 SQL 查询感到得心应手。如果有数据库管理经验，将是一个加分项。
- 优秀的沟通能力，英语流利。
- 熟练使用 Linux/Unix 操作系统和命令行。
- 有使用 GitHub Issues 和 Discussions 的经验。
- 如果你熟悉流行的 JavaScript 框架如 React、Vue 和 Svelte，并且有 Node.js 的经验，将是一个加分项。
- 计算机科学学位将是一个加分项。
时区与后勤
- 这是一个全职职位，要求位于亚太地区时区（我们不认为过夜班次是可持续的）。
我们提供
- 全远程办公
我们在全球招聘。我们相信你可以从任何地方完成最好的工作。没有 Supabase 办公室，但我们提供 WeWork 会员或联合办公津贴，可在世界任何地方使用。
- ESOP
每位团队成员都会获得公司的 ESOP（股权所有权）。我们希望每个人都能分享我们共同建设的成果带来的收益。
- 技术津贴
使用此预算来
查看英文原文
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
- Having a degree in Computer Science is a plus too.
TIMEZONES & LOGISTICS
- It’s a full-time position with a required location in APAC time zones (we don’t believe in sustainability of overnight shifts).
WHAT WE OFFER
- Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
ABOUT THE TEAM
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.