资深软件工程师，GTM 与 AI 战略
Staff Software Engineer, GTM & AI Strategy
Toast 通过技术帮助餐厅和本地企业在一个数字化世界中取得成功，帮助商家运营、提升销售额、与客户互动并让员工保持快乐。
Toast 正在寻找一位动手能力强的 **资深软件工程师** 加入 **市场拓展与 AI 战略** 工程团队。在这个职位上，你将负责构建从 0 到 1 的工具，以彻底改变我们销售团队的运作方式。这不是维护遗留系统，而是编写代码并构建智能模型，以消除市场拓展流程中的摩擦。
作为技术负责人，你将负责构建和生产化代理工作流和 RAG 流水线，以自动化销售流程。你还将把 AI 服务集成到技术栈中，同时保持对可观测性和性能监控的高标准。
**日常职责（Responsibilities）**
**动手执行：** 大部分时间都在“敲键盘”，设计和编写高性能后端服务和机器学习流水线。
- **从 0 到 1 开发：** 从零开始构建新的内部产品，利用大语言模型和代理 AI 自动完成账户研究、潜在客户优先级排序和复杂报价逻辑。
- **基础设施集成：** 开发我们的自定义报价引擎、Salesforce 和内部数据湖之间的后端连接，确保无缝、低延迟的端到端体验。
- **技术问题解决：** 作为关键执行者，解决市场拓展流程中的复杂同步和架构挑战，确保系统可扩展且具有弹性。
- **打造优质产品：** 提供有广泛影响的核心功能；将高层次目标转化为可生产的代码。
- **解决问题：** 预见产品需求的变化，构建灵活、解耦的后端系统，能够随着我们的 AI 战略不断演进。
- **交付质量：** 通过在每个你发布的服务中构建深度可观测性，确保市场拓展工具的可靠性。
**你需要具备的条件（Requirements）**
- **深厚的后端经验：** 在后端语言（Java、Go、Python）方面有丰富经验，并有构建复杂分布式系统的记录。
- **实际的 AI/ML 技能：** 在生产环境中有构建大语言模型代理的实际经验。
- **系统架构能力：** 能够实现事件驱动架构，并在不同系统之间高效管理数据流。
查看英文原文
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast is looking for a hands-on **Staff Software Engineer** to join the **GTM & AI Strategy** **Engineering** team. In this role, you will be a primary builder of 0-to-1 tools designed to revolutionize how our sales teams operate. This isn't about maintaining legacy systems; it’s about writing the code and building the intelligence models that eliminate friction across the Go-To-Market stack.
As a technical lead, you will be responsible for building and productionizing agentic workflows and RAG pipelines to automate sales processes. You will integrate AI services into the tech stack while maintaining rigorous standards for observability and performance monitoring.
**A day in the life (Responsibilities)** **Hands-on Execution:** Spend the majority of your time "hands-on-keyboard", architecting and coding high-performance backend services and ML pipelines.
- **0-to-1 Development:** Build and prototype new internal products from scratch that leverage LLMs and Agentic AI to automate account research, lead prioritization, and complex quoting logic.
- **Infrastructure Integration:** Develop the backend connective tissue between our custom quoting engine, Salesforce, and internal data lakes to ensure a seamless, low-latency end-to-end experience.
- **Technical Problem Solving:** Act as a key executor to solve complex synchronization and architectural challenges across the GTM stack, ensuring systems are scalable and resilient.
- **Build Great Products:** Deliver significant core capabilities that have broad impact; take high-level goals and turn them into sequenced, production-ready code.
- **Problem Solve:** Anticipate shifts in product needs and build flexible, decoupled backend systems that can evolve with our AI strategy.
- **Deliver Quality:** Ensure the reliability of GTM tools by building deep observability into every service you ship.
**What you'll need to thrive (Requirements)**
- **Deep Backend Expertise:** Extensive experience in backend languages (Java, Go, Python) with a track record of building complex, distributed systems.
- **Applied AI/ML Skills:** Practical, hands-on experience building LLM agents in a production environment.
- **Systems Architecture:** Ability to implement event-driven architectures and manage data flow across disparate systems with high integrity.
- **Education:** Bachelor’s or Master’s degree in Computer Science, or a related technical Field.
**What will help you stand out (Nonessential Skills/Nice to Haves)**
- Experience building internal "Sales Tech" or "Fintech" tools that directly impact revenue.
- Familiarity with AWS data services (SageMaker, Lambda, SQS).
- A passion for removing "human-in-the-loop" friction through intelligent automation.
**AI at Toast**
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
**Our Total Rewards Philosophy**
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at [https://careers.toasttab.com/toast-benefits](https://careers.toasttab.com/toast-benefits).
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our [Geographic Pay Zone Philosophy](https://careers.toasttab.com/us-pay-zones).
Zone A
$193,000—$309,000 USD
Zone B
$168,000—$269,000 USD
Zone C
$151,000—$242,000 USD
**How Toast Uses AI in its Hiring Process**
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: [https://careers.toasttab.com/ai-in-hiring](https://careers.toasttab.com/ai-in-hiring)
**Our Approach to Hybrid Working**
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: [https://careers.toasttab.com/locations-toast](https://careers.toasttab.com/locations-toast)
**People Are the Secret Ingredient in Our Recipe for Success**
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
**Apply today!**
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).
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_For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._