NICE CXone 技术项目经理
NICE CXone Technical Project Manager
在TTEC Digital，我们指导客户，确保他们的员工感到被重视并得到充分支持，因为卓越的客户体验始于员工。我们的愿景一致，是一个员工可以茁壮成长的地方。
作为我们NICE业务部门的技术项目经理，您将为NICE CCaaS服务和解决方案的设计、部署和交付支持提供项目管理服务，工作环境面向客户。这个职位非常适合那些对NICE CXOne解决方案有实际技术经验，并能够领导和管理客户项目的人员
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关于我们
TTEC Digital及其1800多名员工，开创了推动卓越客户体验（CX）的参与和增长解决方案。我们的子公司TTEC Engage是一家拥有60000多名员工的服务公司，客户服务中心遍布全球。TTEC Holdings Inc.是Digital和Engage两家公司的母公司。当客户有全面需求时，他们可以从这两个独立运营的卓越中心TTEC Digital和TTEC Engage中获得支持。
我们也很高兴地宣布，TTEC已获得2024-2025年度Great Place To Work认证，这是基于在14个国家的出色员工体验。
TTEC是一家自豪的平等机会雇主，所有符合条件的申请者在招聘过程中都将受到公平对待，不受年龄、种族、肤色、宗教、性别、性取向、性别认同、国籍或残疾的影响。TTEC已全面接受并致力于扩大我们的多元化和包容性员工队伍。我们努力反映我们所服务的社区，同时以以人为本的方式提供卓越的服务和技术。
很少有申请人完全符合所有职位要求，因此如果您认为自己能在上述职位上取得成功，请花点时间分享您的资格。
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您将负责：
- 管理与指定客户的整体交付关系
- 与领导层频繁直接沟通，提供技术支持和项目状态更新
- 领导客户项目的整体实施，团队规模从3到10人（TTEC Digital员工、客户资源和供应商）
- 协调项目管理任务，包括沟通计划、会议、跟踪、报告、升级流程、功能文档和其他内部流程
- 提交周报，并提供项目进展和问题情况
查看英文原文
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As a Technical Project Manager within our NICE practice, you will provide project management services for the design, deployment, and delivery support of our NICE CCaaS services and solutions in a client facing environment. This position is the perfect blend for someone that has hands-on technical experience with the NICE CXOne solution that can lead and manage client projects
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About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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What You'll Be Doing:
- Manage the overall delivery relationship with assigned clients
- Frequent and direct contact with leadership to provide technical expertise and project status updates
- Lead the overall implementation of client projects, with team sizes varying from 3 to 10 people (TTEC Digital staff, client resources and vendors)
- Facilitate project management tasks including communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes
- Deliver weekly status reports and provide project progress and issues to client stakeholders, delivery management and account team
- Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions.
- Review project invoices for accuracy
- Develop work plans and assign duties, responsibilities to ensure the specified project objectives are met
- Work as a member of the TTEC Digital project team to enhance and improve software written in CXone Studio
- Code and test projects.
- Attend meetings and training as required.
What You'll Bring to the Role:
- Experience delivering digital transformation projects.
- Deep knowledge in at least one of these technologies: NICE CXone, Genesys Cloud, Five9, Amazon Connect
- 5+ years experience in Project / Program Management within a consulting environment
- Experience leading large enterprise client projects with $20,000 - $250,000 in consulting services, including executive level sponsorship and reporting requirements.
- Experience managing projects following multiple implementation methodologies, including waterfall, agile/scrum and hybrid methodology run projects.
- Experience leading a program with multiple projects and workstreams preferred.
- Superb written and verbal communication and listening skills
- Excellent organizational and planning skills
- Keen attention to detail
- Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners.
- PMP or other Project Management Certification strongly preferred
- Ability to travel up to 30%