高级AJO技术顾问
Senior AJO Technical Consultant
职位概述
高级AJO技术顾问是专门的Adobe Journey Optimizer专家，负责设计、实施和验证跨渠道连接实时数据、决策逻辑和内容激活的协同客户旅程。
该职位位于AEP、RTCDP、身份管理、事件建模、细分和消息编排的交汇点，通过AJO中的生产级旅程配置实现用例。
您将与企业架构师、AEP/RTCDP顾问、策略制定者和Adobe团队紧密合作，确保旅程具备可扩展性、数据驱动能力、合规性，并与业务成果保持一致。
主要职责
AJO旅程实施
· 构建和配置跨渠道旅程，包括触发器、事件、决策节点、规则、条件和限流逻辑。
- 实现与身份和资料属性相关的实时事件触发工作流。
- 配置消息模板、内容片段、优惠和个性化元素。
- 验证旅程路径、决策准确性及端到端编排性能。
数据与决策集成
· 确保AJO旅程逻辑与RTCDP细分、AEP数据集和事件模式一致。
- 验证用于AJO触发的AEP事件数据集（时间戳、身份、事件类型、模式映射）。
- 将同意逻辑、抑制规则和业务约束连接到旅程决策。
- 使用AEP查询服务测试旅程、预览事件并验证受众资格。
跨渠道激活
· 配置邮件、推送、短信、应用内和自定义渠道动作。
- 在适用情况下，通过AEM Assets的元数据保持内容与数据的一致性。
- 管理渠道级别的限制（频率上限、静音时段、渠道资格）。
用例实现
· 将旅程策略和业务需求转化为技术设计。
- 构建连接以下环节的操作流程：
- 事件 → 资料 → 细分 → 旅程 → 消息 → 报告。
- 确保旅程激活支持CJA中的下游分析。
质量、治理与测试
· 对旅程进行质量保证：事件触发、身份匹配、资料状态、资格、回退逻辑和消息渲染。
- 在旅程逻辑中验证同意和治理规则。
- 识别与延迟、事件数量、身份关联或资料完整性相关的风险。
- 记录配置、操作手册和部署指南。
协作与交付
· 与…
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Position Overview
The Senior AJO Technical Consultant is a specialized Adobe Journey Optimizer expert responsible for designing, implementing, and validating orchestrated customer journeys that connect real-time data, decisioning logic, and content activation across channels.
This role sits at the intersection of AEP, RTCDP, identity, event modeling, segmentation, and message orchestration — bringing use cases to life through production-grade journey configuration inside AJO.
You will work closely with Enterprise Architects, AEP/RTCDP consultants, strategists, and Adobe teams to ensure that journeys are scalable, data-driven, compliant, and aligned to business outcomes.
Key Responsibilities
AJO Journey Implementation
· Build and configure cross-channel journeys, including triggers, events, decision nodes, rules, conditions, and throttling logic.
- Implement real-time, event-triggered workflows tied to identity and profile attributes.
- Configure message templates, content fragments, offers, and personalization elements.
- Validate journey paths, decisioning accuracy, and end-to-end orchestration performance.
Data & Decisioning Integration
· Ensure AJO journey logic aligns with RTCDP segments, AEP datasets, and event schemas.
- Validate AEP event datasets (timestamp, identity, eventType, schema mapping) used as AJO triggers.
- Connect consent logic, suppression rules, and business constraints to journey decisioning.
- Utilize AEP Query Service to test journeys, preview events, and validate audience eligibility.
Cross-Channel Activation
· Configure email, push, SMS, in-app, and custom-channel actions.
- Maintain content-to-data alignment via metadata from AEM Assets where applicable.
- Manage channel-level constraints (frequency caps, quiet hours, channel eligibility).
Use Case Realization
· Translate journey strategy and business requirements into technical designs.
- Build operational workflows connecting:
- Events → Profiles → Segments → Journeys → Messaging → Reporting.
- Ensure journey activation supports downstream analytics in CJA.
Quality, Governance & Testing
· Conduct QA on journeys: event triggers, identity matches, profile states, eligibility, fallback logic, and message rendering.
- Validate consent and governance rules inside journey logic.
- Identify risks tied to latency, event volume, identity stitching, or profile completeness.
- Document configuration, runbooks, and deployment guides.
Collaboration & Delivery
· Partner with:
· Enterprise Architects (design + data governance)
- RTCDP Consultants (segments + identities)
- AEP Consultants (schemas + datasets)
- CJA Consultants (measurement + validation)
- Client marketing/CRM teams
- Provide hands-on support during sprints and UAT cycles.
Required Skills & Experience
Platform Expertise
· AJO (core)
- AEP/RTCDP integration
- CJA for journey measurement
- AEM Assets (content metadata dependencies)
Data Expertise
· Event-based triggers
- Decisioning rules & orchestration logic
- Identity mappings (ECIDs, CRM IDs, cross-device identifiers)
- Consent & governance models
Solution Expertise
· End-to-end experience with journey orchestration, including:
· Building triggers
- Configuring actions
- Setting up rules & constraints
- Validation & QA
- Exposure to AEP Query Service for event verification and audience testing
Preferred Experience
· Multi-channel messaging systems
- MarTech platforms (Marketo, Salesforce, Braze, SFMC)
- JSON, APIs, Webhooks
- Experience with real-time data activation at enterprise scale
About Blue Acorn iCi
Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.
Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.
Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.
Why Join Us?
Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.
Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.
If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.
***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.
Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: .
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Originally posted on Himalayas