调度员
Dispatch Agent
Sauce 是一家领先的餐饮技术平台，通过免佣金的配送与自提模式以及专有的配送优化技术，帮助商家实现增长。我们服务的是价值 1050 亿美元的美国本地餐饮市场。公司总部位于纽约和特拉维夫，Sauce 希望帮助餐厅实现其最大潜力，这意味着为本地商户提供直接连接顾客所需的一切。Sauce 团队汇聚了数十年的餐饮科技经验，以及经验丰富的科技、销售、营销、产品和运营高管，打造了一个改变行业的配送系统，助力成功的本地餐厅和连锁品牌。
我们正在寻找一名积极主动的远程调度员加入我们的团队。在这一职位中，您将负责处理延迟和失败的配送，协调配送合作伙伴，并确保问题得到及时解决。您将使用基于云的工具——包括配送公司门户、内部仪表板、HubSpot 和 Slack——提供实时支持，并在需要时上报问题。该职位主要负责午餐和晚餐时段的后期班次，确保高需求时段的调度操作顺畅。
您将负责：
- 主动调度管理：监控并处理延迟和失败的配送，立即采取措施解决问题并与相关方沟通。
- 与合作伙伴协调：通过公司门户和内部仪表板与配送司机及第三方配送合作伙伴密切合作，确保及时解决。
- 多渠道沟通：使用 HubSpot、Slack、电子邮件和电话协调和跟进配送问题，确保所有相关方都得到通知。
- 问题上报：识别影响配送运营的系统性问题，并上报给相应团队以寻求长期解决方案。
- 文档记录：维护详细的调度活动记录、证据收集和问题解决过程，以支持运营改进。
- 协作：通过分享见解和行动项，支持其他团队成员和部门，提升我们的配送流程。
您具备：
- 调度与协调经验：有调度或物流协调经验，尤其在快餐配送等快节奏环境中者优先考虑。
- 技术技能：熟练使用基于云的工具，包括配送公司门户、内部仪表板、HubSpot 和 Slack。
查看英文原文
Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.
We are seeking a proactive Remote Dispatch Agent to join our team. In this role, you will be instrumental in managing delayed and failed deliveries, coordinating with delivery partners, and ensuring prompt resolution of issues. You will work with cloud-based tools—including delivery company portals, internal dashboards, HubSpot, and Slack—to provide real-time support and escalate issues as needed. This position primarily covers the later shifts during lunch and dinner, ensuring optimal dispatch operations during high-demand periods.
What You'll Do:
- Proactive Dispatch Management: Monitor and manage delayed and failed deliveries, taking immediate steps to address issues and communicate with stakeholders.
- Coordination with Partners: Work closely with delivery drivers and third-party delivery partners using company portals and internal dashboards to ensure timely resolutions.
- Multi-Channel Communication: Use HubSpot, Slack, email, and phone to coordinate and follow up on delivery issues, ensuring all stakeholders are informed.
- Issue Escalation: Identify systemic issues affecting delivery operations and escalate them to the appropriate teams for long-term solutions.
- Documentation: Maintain detailed records of dispatch activities, evidence collection, and issue resolution to support operational improvements.
- Collaboration: Support other team members and departments by sharing insights and action items to enhance our delivery processes.
What You Bring:
- Dispatch & Coordination Experience: Prior experience in dispatch or logistics coordination, especially in fast-paced environments such as food delivery, is highly desirable.
- Technical Skills: Proficiency with cloud-based tools including delivery company portals, internal dashboards, HubSpot, and Slack.
- Proactive Problem Solver: A demonstrated ability to anticipate issues and take proactive steps to resolve delayed or failed deliveries.
- Communication Skills: Strong written and verbal English skills are essential. Additional languages are a plus, though not required.
- Remote Work Readiness: A dedicated home office with a reliable high-speed internet connection and all necessary technology.
- Attention to Detail: Ability to meticulously document and analyze delivery issues, ensuring accurate and actionable follow-ups.
Requested Technology & Equipment:
- Personal computer or laptop with up-to-date software
- High-speed internet connection
- Keyboard, mouse, working webcam, and headset with a microphone
- Primary 24” monitor (with an additional 24” monitor preferred)
What We Offer:
- Strong & Competitive Compensation Package
- Flexible Work Environment
- 10 Paid Personal/Vacation Days
- 5 Paid Sick Days
- 11 Local Holidays
- Quarterly Team Dinners & Events!
- The Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!
Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.
Originally posted on Himalayas