AI客户洞察工程师
AI Customer Insights Engineer
AI客户洞察工程师构建可扩展的智能工作流，帮助Seeq的客户成功团队更早、更聪明、更有战略地采取行动。
该职位位于客户成功部门，处于产品使用分析、客户健康建模、工作流自动化和应用AI的交叉点。任务是将原始客户数据——使用情况、参与度和合同信号——转化为在正确时间传递给正确人员的可操作洞察。
这是一个早期职业、高潜力的职位，适合工程毕业生或从流程工程师转行到分析和软件领域的人选。
**主要职责与工作内容：**
**构建客户洞察工作流**
- 设计并部署面向客户成功经理和领导层的账户级Slack摘要。
- 将产品使用和合同数据转化为运营信号。
- 与分析工程团队合作，构建或扩展数据管道。
- 开发基于Python的自动化工具，以大规模实现洞察。
**提升健康状况与续约预测性**
- 为Seeq的客户健康评分框架做出贡献。
- 开发使用与续约的相关性模型。
- 识别风险、扩展和采用的领先指标。
- 根据可衡量的预测提升和客户成功反馈进行迭代。
**应用AI和现代工具**
- 利用以AI为核心的编码工作流加速开发。
- 在有价值的地方构建轻量级LLM驱动的合成工作流。
- 帮助提升客户成功部门的开发实践。
**跨职能协作**
- 直接与客户成功经理合作，了解实际决策流程。
- 与分析工程师合作进行建模和数据结构设计。
- 通过内部试用将产品洞察反馈给工程团队。
**要求**
- 化学、机械、电气、工业、系统工程、计算机科学、应用数学、数据分析或相关领域的学士学位。
- 0–3年在分析、工程或技术岗位的工作经验（包括实习）。
- 熟悉SQL。
- 强大的Python技能。
- 了解数据建模概念。
- 熟悉LLMs或AI辅助开发工具。
- 能够在不确定环境中工作。
- 良好的书面沟通能力。
**优先条件**
- 具有流程制造或工业工程背景。
- 熟悉BI工具（如Power BI）。
- 熟悉产品分析平台（如Mixpanel）。
- 有构建Slack自动化或API的经验。
查看英文原文
The AI Customer Insights Engineer builds scalable intelligence workflows that help Seeq’s Customer Success organization act earlier, smarter, and more strategically.
This role sits within Customer Success and operates at the intersection of product usage analytics, customer health modeling, workflow automation, and applied AI. The mission is to transform raw customer data—usage, engagement, and contract signals—into actionable insights delivered to the right people at the right time.
This is an early-career, high-potential role ideal for an engineering graduate or former process engineer pivoting into analytics and software.
**Key Duties & Responsibilities:**
**Build Customer Intelligence Workflows**
- Design and deploy account-level Slack summaries for CSMs and leadership.
- Translate product usage and contract data into operational signals.
- Build or extend data pipelines in partnership with Analytics Engineering.
- Develop Python-based automation to operationalize insights at scale.
**Improve Health & Renewal Predictability**
- Contribute to Seeq’s customer health scoring framework.
- Develop usage-to-renewal correlation models.
- Identify leading indicators of risk, expansion, and adoption.
- Iterate based on measurable predictive lift and CS feedback.
**Apply AI and Modern Tooling**
- Leverage AI-first coding workflows to accelerate development.
- Build lightweight LLM-driven synthesis workflows where valuable.
- Help elevate development practices across Customer Success.
**Partner Cross-Functionally**
- Work directly with CSMs to understand real decision workflows.
- Collaborate with Analytics Engineers on modeling and data structure.
- Feed product insights back into engineering through internal dogfooding.
**Requirements**
- Bachelor’s degree in Chemical, Mechanical, Electrical, Industrial, Systems Engineering, Computer Science, Applied Math, Data Analytics, or related field.
- 0–3 years of experience (internships included) in analytics, engineering, or technical roles.
- Working knowledge of SQL.
- Strong Python skills.
- Exposure to data modeling concepts.
- Familiarity with LLMs or AI-assisted development tools.
- Comfort operating in ambiguity.
- Strong written communication skills.
**Preferred Qualifications**
- Background in process manufacturing or industrial engineering.
- Exposure to BI tools (e.g., PowerBI).
- Familiarity with product analytics platforms (e.g., Mixpanel).
- Experience building Slack automations or APIs.
- Exposure to modern data pipelines (e.g., Azure Data Factory).
- Demonstrated curiosity about customer behavior and causal mechanisms.
Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments.
We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability.
We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work.
**The Perks of Working at Seeq**
- Competitive salary plus bonus incentives
- $115,000 USD base salary plus variable
- Benefits:
- 12-week paid Seeq family leave
- Unlimited PTO
- Internet and mobile phone reimbursements
- Medical benefits
- Group term life insurance
- Short-term and long-term disability insurance pre-tax benefits
- Voluntary vision and dental (ortho)
- Vacation bonus program
- Employee Assistance Program
- Generous home office allowance
- The best co-workers (we've analyzed the data, so we know it's true.)
- Pet-friendly workspace (your dog will be so happy to have you home)
- You love your job!
Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas