客户体验经理 - 加利福尼亚 - 远程（圣地亚哥，CA，美国，92101）
CLIENT EXPERIENCE MANAGER - CALIFORNIA- REMOTE (San Diego, CA, US, 92101)
薪资：85,000 - 90,000美元
其他补偿形式：奖金
FoodWorks 是 Compass Group 的一个部门，Compass Group 是全球领先的餐饮服务管理和支持服务公司。
在 FoodWorks，我们正在寻找并发展与本地市场上最优秀的餐饮人才建立关系。我们是一家与当地餐厅和食品初创企业合作的酒店业公司，为他们提供位于优质地段的运营空间，以分享我们对餐饮卓越的热爱。
我们正在寻找友好、善于交流、有抱负、有条理且富有创造力的人士。你是否拥有餐饮服务行业的深厚背景，并具备自信地向任何人传达你对市场了解的能力？
如果是，那就来 FoodWorks 开启你的新职业生涯吧！
职位概述
职位概述：
我们正在寻找一位以关系为导向的客户体验经理，负责监督和拓展加利福尼亚市场的战略合作伙伴关系。该职位负责识别、招聘、入职和管理当地的餐厅合作伙伴、食品卡车、餐饮服务商、面包房、巧克力制造商、辣椒酱供应商以及其他少数族裔拥有的特色食品企业。
客户体验经理是供应商合作伙伴、现场经理和客户之间的主要联络人，确保从合作伙伴招募到活动执行的整个过程顺畅无阻。该职位需要负责建立长期关系，扩展本地供应商网络，协调特别活动，并推动出色的客户满意度。
理想的候选人能够在快节奏的环境中茁壮成长，喜欢社交和业务拓展，并热衷于支持本地企业，同时提供卓越的客户服务。
简要描述
主要职责：
• 负责并管理指定本地市场中的供应商合作关系策略。
• 识别、招聘并入职新的餐厅、食品卡车、零售及特色食品合作伙伴。
• 与本地少数族裔拥有的新兴企业建立牢固的关系，以丰富供应商产品。
• 管理完整的入职流程，包括合同、合规文件、保险要求和合作伙伴设置。
• 协调餐厅合作伙伴与客户地点之间的排期和节目安排。
• 与供应商合作伙伴计划和执行特别活动、快闪店、推广机会等。
• 建立并维护与现场经理和运营团队的牢固关系
查看英文原文
Salary: $85,000 - $90,000
Other Forms of Compensation: BONUS
FoodWorks is a division of Compass Group, the global leader in foodservice management and support services.
At FoodWorks,we are finding and developing relationships with the best of the culinary talent in the local market. We are a hospitality company that partners with these local restaurants and food startups, providing them with operating space in prime locations all in the name of sharing our passion for culinary excellence.
We’re seeking friendly, engaging individuals who are ambitious, organized, and creative. Do you have a strong background in the foodservice industry and have a keen ability to confidently communicate your knowledge of the market with anyone?
If so, come launch your new career with FoodWorks!
Job Summary
Position Summary:
We are seeking a relationship-driven Client Experience Manager to oversee and grow strategic partnerships within the California market. This role is responsible for identifying, recruiting, onboarding, and managing local restaurant partners, food trucks, caterers, bakers, chocolatiers, hot sauce vendors, and other minority-owned and specialty food businesses.
The Client Experience Manager serves as the primary liaison between vendor partners, site managers, and clients, ensuring a seamless experience from partner recruitment through event execution. This individual will be responsible for building long-term relationships, expanding local vendor networks, coordinating special events, and driving exceptional client satisfaction.
The ideal candidate thrives in a fast-paced environment, enjoys networking and business development, and has a passion for supporting local businesses while delivering outstanding customer service.
Short Description
Key Responsibilities:
• Own and manage the vendor partnership strategy within the assigned local market.
• Identify, recruit, and onboard new restaurant, food truck, retail, and specialty food partners.
• Establish strong relationships with local minority-owned and emerging businesses to diversify vendor offerings.
• Manage the full onboarding process, including contracts, compliance documentation, insurance requirements, and partner setup.
• Coordinate scheduling and programming between restaurant partners and client locations.
• Plan and execute special events, pop-ups, activations, and promotional opportunities with vendor partners.
• Build and maintain strong relationships with site managers and operational teams to ensure successful partner integration.
• Provide a high level of customer service and communication to clients, vendors, and internal stakeholders.
• Evaluate existing accounts and identify opportunities to enhance food and retail offerings.
• Maintain accurate records, reporting, and data entry related to partner activities, contracts, and events.
• Analyze market trends, vendor performance, and client feedback to drive continuous improvement.
• Conduct business reviews and present recommendations to clients and leadership teams.
• Troubleshoot operational issues and coordinate internal resources to ensure timely resolution.
• Serve as the primary liaison between clients, vendors, and company leadership.
• Perform other duties as assigned.
Qualifications:
• Assoicate's degree preferred.
• 3-5 years of experience in client management, account management, hospitality, food service, vendor relations, business development, event management, or a related field.
• Proven ability to build and maintain strong professional relationships with clients and business partners.
• Experience recruiting, managing, or supporting vendor partnerships is highly preferred.
• Strong presentation skills with the ability to analyze and communicate business performance data.
• Excellent negotiation, communication, and interpersonal skills.
• Demonstrated ability to manage multiple projects and priorities simultaneously.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Ability to work independently in a remote environment while maintaining strong collaboration with internal teams.
• Willingness to travel up to 25%, including local market visits and occasional domestic travel.
Preferred Background:
• Hospitality, food service, catering, restaurant operations, retail partnerships, vendor management, community engagement, or event planning experience.
• Experience working with local businesses, food entrepreneurs, and diverse supplier networks.
• Passion for supporting local communities and building mutually beneficial business partnerships.
Apply to FoodWorks today!
FoodWorks is a division of Compass Group USA
Click here to Learn More about the Compass Story
Associates at FoodWorks are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click hereor copy/paste the link below for paid time off benefits information.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details:
Applications are accepted on an ongoing basis.
Foodworks maintains a drug-free workplace.
Req ID:1571885
Foodworks
Katie Zingsheim
Originally posted on Himalayas