解决方案架构师，ICM
Solutions Architect, ICM
CaptivateIQ的Professional Services团队为我们的战略性和复杂性最高的客户打造影响最大的实施项目。我们正在寻找一位技术能力极强的Professional Services Architect，具备深厚的技术专长、强大的咨询意识，并能够将复杂的薪酬计划转化为可扩展、高性能的解决方案。
这是团队中最重要的个人贡献者角色之一。你将负责复杂薪酬结构的端到端设计和建模——通常涉及数百或数千名最终用户。你将在与客户利益相关者的会议中担任技术专家，自信地应对不确定性，并在Professional Services中设定建模质量、解决方案规范性和交付卓越性的标准。
你还将与Engineering和Product团队紧密合作，影响路线图优先级，并从复杂的实施中提炼出模式，直接影响CaptivateIQ的发展方向。
如果你热爱解决复杂的建模挑战，通过高风险决策为客户提供建议，并提升复杂SaaS交付的标准，那么这个职位就是为你准备的。
CaptivateIQ参与E-Verify系统，这是一个基于网络的系统，允许注册雇主确认其员工在美国工作的资格
你将负责的工作
架构与解决方案设计
- 主导复杂的企业级实施项目的端到端交付（从发现阶段到上线）。
- 构建可扩展、高性能的薪酬模型，具备良好的数据规范性和长期可维护性。
- 将复杂的计划设计转化为结构化、可重复的系统配置和模式。
技术领导力与问题解决责任
- 作为内部团队和合作伙伴的高级技术问题解决负责人。
- 快速诊断问题，推动根本原因解决，并强化可重用的建模模式。
- 通过提供模板、质量保证检查清单和模型最佳实践来设定质量标准。
咨询式客户与利益相关者互动
- 作为财务、销售运营、收入运营及跨职能客户团队的技术专家。
- 指导客户在薪酬架构中的权衡、边缘情况和最佳实践。
- 向技术和非技术受众清晰传达复杂的技术话题。
跨职能合作与产品影响
- 与产品和工程团队合作，提炼出复杂实施中的模式
查看英文原文
CaptivateIQ’s Professional Services team builds the highest-impact implementations for our most strategic and complex customers. We are looking for a highly skilled Professional Services Architect who brings deep technical expertise, strong consultative instincts, and the ability to turn sophisticated compensation plans into scalable, high-performance solutions.
This is one of the most senior individual-contributor roles on our team. You will be the principal architect responsible for the end-to-end design and modeling of complex compensation structures—often for hundreds or thousands of end users. You’ll serve as the technical expert in the room with customer stakeholders, navigate ambiguity with confidence, and set the standard for modeling quality, solution hygiene, and delivery excellence across Professional Services.
You will also be a key partner to Engineering and Product, influencing roadmap priorities and surfacing patterns from complex implementations that directly shape how CaptivateIQ evolves.
If you love solving intricate modeling challenges, advising customers through high-stakes decisions, and raising the bar for complex SaaS delivery, this is the role for you.
CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States
What You'll Do
Architecture & Solution Design
- Lead end-to-end delivery for complex, enterprise implementations (discovery through launch).
- Architect scalable, high-performance compensation models with strong data hygiene and long-term maintainability.
- Translate complex plan designs into structured, repeatable system configurations and patterns.
Technical Leadership & Escalation Ownership
- Act as the senior technical escalation point for internal teams and partners.
- Diagnose issues quickly, drive root-cause resolution, and strengthen reusable modeling patterns.
- Set quality standards by contributing templates, QA checklists, and model best practices.
Consultative Customer & Stakeholder Engagement
- Serve as the technical SME with Finance, Sales Ops, RevOps, and cross-functional customer teams.
- Guide customers through trade-offs, edge cases, and best practices in compensation architecture.
- Communicate complex technical topics clearly to both technical and non-technical audiences.
Cross-Functional Partnership & Product Influence
- Partner with Product and Engineering to surface patterns, influence roadmap priorities, and resolve platform gaps.
- Collaborate with Sales, CS, and Support to ensure smooth handoffs and consistent customer outcomes.
Scaling Standards Across Professional Services
- Elevate PS delivery by shaping modeling frameworks, reusable components, and implementation standards.
- Mentor and guide consultants (informally) to uplift technical and consultative excellence across the team.
Requirements
- 6+ years of total work experience, including 4+ years designing and modeling complex incentive compensation plans in an ICM/SPM platform.
- Expert-level Excel modeling for large, complex datasets; strong intuition for data structures, calculations, and model hygiene.
- Proven experience leading SaaS implementations in a Professional Services, Solutions Architecture, or Technical Consulting role.
- Demonstrated success navigating complex, multi-stakeholder environments and advising customers through technical and business tradeoffs.
- Deep understanding of implementation best practices, solution architecture, and the full project lifecycle.
- Highly analytical, detail-oriented, curious, and customer-obsessed; thrives in fast-paced, ambiguous environments and manages deadlines with discipline.
- Openness to AI-driven tooling and automation that can improve modeling efficiency or data workflows.
Nice to Have
- Experience with CaptivateIQ or other ICM/SPM platforms (SAP Commissions, Xactly Incent, Varicent, Anaplan).
- Familiarity with CRM/ERP/subscription systems (Salesforce, NetSuite, Zuora).
- Exposure to SQL or Python for structuring, organizing, and validating data (no heavy coding required).
- Background in financial operations, FP&A, accounting, system implementation, solutions architecture/engineering, or technology consulting.