高级客户工程师（EMEA）
Senior Customer Engineer (EMEA)
在 **Builder.io**，我们正在重新构想团队构建网页的方式。我们的协作式 AI 开发平台帮助产品、设计、工程和营销团队通过 AI 代理共同构建、审查并交付基于现有代码库和设计系统的生产级体验。通过 Fusion 和 Publish 这两款旗舰产品，我们帮助企业团队加快进度，减少交接环节，并规模化交付高质量的数字体验。
**职位简介：**
作为 **高级客户工程师**，你将在指导我们的企业客户完成复杂集成方面发挥关键作用，并确保他们从 Builder 中获得最大价值。凭借你深厚的技术专长，你将主导重大项目，开展高级研讨会，并为 EMEA 地区最重要的战略客户提供定制化支持。你将在影响产品路线图、推动客户成功以及将 Builder 定位为关键合作伙伴方面发挥重要作用。
**主要职责：**
- **主导企业客户实施**
负责战略性企业客户的端到端技术上线和实施流程，确保成功部署、平台集成以及与客户业务目标的对齐。
- **推动采用与长期客户价值**
在整个生命周期中与客户合作，从上线到扩展和优化，推动激活、持续使用以及对技术和业务团队的可衡量业务影响。
- **担任高级技术顾问**
作为 Builder 平台的可信顾问和专家，帮助客户识别高价值用例，应用最佳实践，并将产品功能转化为可扩展的实施方案。
- **设计并交付高影响力赋能方案**
主导上线会议、技术研讨会、高级培训、高管简报以及面向从高层决策者到开发人员和工作团队的现场赋能活动。
- **负责高级故障排查和技术升级**
作为复杂技术问题的升级处理点，与客户、支持团队、产品和工程团队合作，诊断挑战、解除实施障碍并提供高质量的解决方案。
- **影响产品和技术路线图**
整合跨账户的客户反馈、实施模式和新兴用例，并与产品团队合作，推动产品方向的优化和改进。
查看英文原文
At **Builder.io**, we’re reimagining how teams build for the web. Our collaborative AI development platform helps product, design, engineering, and marketing teams work together with AI agents to build, review, and ship production-ready experiences on top of their existing codebases and design systems. Through Fusion and Publish, our flagship products, we help enterprise teams move faster, reduce handoffs, and deliver high-quality digital experiences at scale.
**About the Role:**
As a **Senior Customer Engineer**, you will play a critical role in guiding our enterprise customers through complex integrations and ensuring they extract the maximum value from Builder. Leveraging your deep technical expertise, you’ll lead major projects, conduct advanced workshops, and provide tailored support for our largest and most strategic customers across the EMEA region. You will be instrumental in influencing our product roadmap, fostering customer success, and positioning Builder as a key partner.
**Key Responsibilities:**
- **Lead Enterprise Customer Implementations**
Own the end-to-end technical onboarding and implementation process for strategic enterprise customers, ensuring successful deployment, platform integration, and alignment to the customer’s business goals.
- **Drive Adoption and Long-Term Customer Value** Partner with customers throughout the full lifecycle, from onboarding through expansion and optimization, to drive activation, sustained usage, and measurable business impact across technical and business teams.
- **Serve as a Senior Technical Advisor**
Act as a trusted advisor and subject matter expert on Builder’s platform, helping customers identify high-value use cases, apply best practices, and translate product capabilities into scalable implementation patterns.
- **Design and Deliver High-Impact Enablement**
Lead onboarding sessions, technical workshops, advanced trainings, executive briefings, and hands-on enablement engagements for audiences ranging from senior stakeholders to developers and working teams.
- **Own Advanced Troubleshooting and Technical Escalations**
Serve as an escalation point for complex technical issues, partnering with customers, Support, Product, and Engineering to diagnose challenges, unblock implementations, and deliver high-quality resolutions.
- **Influence Product and Technical Roadmap** Synthesize customer feedback, implementation patterns, and emerging use cases across accounts, and partner with Product and Engineering to inform roadmap priorities, product improvements, and customer experience enhancements.
- **Develop Scalable Resources and Best Practices** Create and improve enablement assets, documentation, playbooks, code samples, implementation guides, and repeatable frameworks that help customers adopt Builder successfully at scale.
- **Partner Cross-Functionally to Deliver Customer Outcomes**
Collaborate closely with Sales, Sales Engineering, Customer Success, Product, Support, and Engineering to ensure smooth handoffs, consistent customer experiences, and strong execution against strategic customer goals.
**What We’re Looking For:**
- **Strong Front-End Engineering Experience**
6+ years of experience with HTML, CSS, JavaScript, and modern front-end frameworks such as React, Vue, Angular, or similar. You have a track record of delivering scalable, maintainable front-end solutions in production environments.
- **Enterprise Implementation Experience**
Experience leading technical implementations for enterprise customers, including discovery, solution design, onboarding, troubleshooting, and adoption. You are comfortable working with both hands-on engineers and executive stakeholders.
- **Headless and Composable Architecture Knowledge** Deep familiarity with APIs, GraphQL, CMS integrations, design systems, component-based architectures, and enterprise-scale content workflows.
- **AI and Workflow Fluency** Experience working with AI-powered development workflows, prompt-based systems, or LLM-enabled products. You can help customers move beyond experimentation and understand how AI can fit into real production workflows.
- **Customer-Facing Technical Judgment**
Strong ability to explain complex technical concepts clearly, guide customers through tradeoffs, and build trust with technical and non-technical audiences.
- **Problem-Solving Mindset**
A proactive and detail-oriented problem solver who can diagnose complex issues, identify root causes, and drive practical solutions across customer and internal teams.
- **Strategic Thinking** Ability to identify patterns across customers, connect technical work to business outcomes, and turn customer needs into actionable feedback for Product, Engineering, and Go-to-Market teams.
- **Adaptability and Ownership** Comfortable operating in a fast-moving environment with evolving products, priorities, and customer needs. You take ownership, communicate clearly, and continuously look for ways to improve the customer experience.
**Why Builder.io?**
- **Innovative Culture:** Join a team that values creativity and forward-thinking ideas.
- **Professional Growth:** Collaborate with large enterprise customers and help shape the future of visual development.
If you’re passionate about using forward-looking technology and the latest in AI development to drive customer success, we’d love to hear from you!
_The total compensation range for this role is €120,000 - €160,000, including base salary and target variable pay. This role is also eligible for a meaningful equity grant and comprehensive benefits._
_Builder is a fully remote company and hires across multiple locations. Compensation may vary based on location and will be discussed early in the hiring process. Final offers are determined based on experience, role-related knowledge, skills, and qualifications demonstrated throughout the interview process._
**What Builder.io offers you:**
- **Unlimited time off.** 3 weeks is the minimum that we will ask you to take each year
- **Mental health days.** We encourage you to take at least one per quarter to recharge
- **Paid parental leave.** 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
- **$500 home office improvement budget.** Help get what you need to be comfortable working in a digital-first environment
- **$500 annual learning & development budget.** Feel supported and empowered to continue developing your skills
- **Co-working space reimbursement.** Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space
- **Health Insurance.** 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
- **Additional Insurance.** Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
- **401k (for US based team members).** Contribute to your financial future
- **Real equity.** We have a four year vesting schedule with a one year cliff. We also have a **ten (10!!) year** exercise window 🤯 (yeah, we're pretty stoked about it!)
**About Builder.io:**
Builder.io is the collaborative AI development platform where teams and AI agents build, review, and ship together on existing apps and sites. We do it through two products — Fusion and Publish — built to replace the sequential handoffs that have always slowed teams down.
Fusion enables every role across product development to produce production-ready features from your real codebase and design system. Publish empowers marketing to launch pages and campaigns using those same components without engineering bottlenecks.
Trusted by teams at J.Crew, Schneider Electric, and Anheuser-Busch.
_Builder.io is committed to growing an inclusive and diverse team. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status._