灯塔架构师
Lighthouse Architect
职位描述：
我们是Omnissa！
Omnissa 是首个由人工智能驱动的数字工作平台，旨在支持灵活、安全、随时随地办公的体验。我们将行业领先的解决方案——包括统一端点管理、虚拟应用和桌面、数字员工体验以及安全与合规——整合到一个无缝、自主的工作空间中，该空间能够适应人们的工作方式。我们的平台提升员工参与度的同时优化IT运营、安全性和成本。我们以核心价值观为指导——保持一致、建立信任、促进包容性、提高效率、最大化客户价值——正在快速增长并致力于实现有意义的影响。如果您对塑造未来的工作方式充满热情，我们期待您的加入。
这个机会是什么？
Lighthouse Architect 是一位高级的、面向客户的的技术顾问，负责帮助企业客户设计、实施和实现能够推动长期成功和价值实现的解决方案。作为值得信赖的合作伙伴，Lighthouse Architect 在业务目标和技术执行之间架起桥梁，提供架构指导、风险缓解和客户生命周期中的持续优化。这个角色需要亲力亲为、具有咨询性质，并且高度协作——与客户、内部产品和工程团队、销售以及交付合作伙伴紧密合作，确保成功结果和持续的客户信心。
主要职责：
客户参与与咨询
- 作为指定战略客户的可信技术顾问。
- 理解客户的业务目标、技术环境和成功标准。
- 将客户需求转化为实际、可扩展的架构建议。
- 与客户的科技和业务利益相关者建立长期关系。
- 与客户经理团队合作，将技术策略与续约、采用和扩展目标对齐——在客户领导层中保持强有力的价值叙述。
解决方案架构与技术领导
- 设计、验证并演进符合最佳实践和客户目标的解决方案架构。
- 领导技术调研、架构评审和设计研讨会。
- 提供关于部署模式、集成、可扩展性、性能和安全性的指导。
- 早期识别技术风险并推动缓解策略。
交付与执行支持
- 在客户入职和重大项目期间，与实施团队、合作伙伴和客户资源合作。
查看英文原文
Job Description:
We areOmnissa!
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management,Virtual Appsand Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace thatadaptsto how people work. Our platform boosts employee engagement whileoptimizingIT operations, security, and cost.Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’regrowing rapidly and committed to delivering meaningful impact. Ifyou'repassionate about shaping the future of work,we’dlove to hear from you.
What is theopportunity?
The Lighthouse Architect is a senior, customer-facing technical advisor responsible for helping enterprise customers design, implement, and operationalize solutions that drive long-term success and value realization. Acting as a trusted partner, the Lighthouse Architect bridges businessobjectivesand technical execution,providingarchitectural guidance, risk mitigation, and ongoing optimization throughout the customer lifecycle.This role is hands-on, consultative, and highlycollaborative—workingclosely with customers, internal product and engineering teams, sales, and delivery partners to ensure successful outcomes and sustained customer confidence.
Key Responsibilities:
Customer Engagement & Advisory
- Serve as a trusted technical advisor for assigned strategic customers.
- Understand customer business goals, technical environments, and success criteria.
- Translate customer requirements into practical, scalable architecture recommendations.
- Build long-term relationships with customer technical and business stakeholders.
- Partner with account teams to align technical strategy to renewal, adoption, and expansion goals—maintaininga strong value narrative with customer leaders.
Solution Architecture & Technical Leadership
- Design,validate, and evolve solution architectures aligned to best practices and customerobjectives.
- Lead technical discovery, architecture reviews, and design workshops.
- Provide guidance on deployment models, integrations, scalability, performance, and security.
- Identifytechnical risks early and drive mitigation strategies.
Delivery & Execution Support
- Partner with implementation teams, partners, and customer resources during onboarding and major initiatives.
- Provide oversight and technical direction without necessarily owning day-to-day project management.
- Support complex troubleshooting and act as an escalation point for architectural issues.
- Validate solutions against desired outcomes and architectural intent.
Customer Success, Adoption & Value Realization
- Proactively drive customer outcomes by increasing adoption and effective usage of current entitlements, ensuring customers realize measurable value from the solutions they already own.
- Identifyand remove adoption or consumption blockers (process, technical, or organizational), partnering with customer stakeholders and internal teams to accelerate progress.
- Translate customerobjectivesinto a practical adoption roadmap (milestones, success criteria, operational readiness) that supports renewal health and long-term stickiness.
- Spot and qualify expansion opportunities by connecting customer initiatives and emerging use cases toadditionalsolution capabilities, andcoordinatewith account teams to pursue growth paths responsibly.
Internal Collaboration & Enablement
- Collaborate with Sales, Customer Success, Product, Support, and Engineering teams.
- Provide customer feedback to influence product direction and roadmap alignment.
- Share patterns, lessons learned, and best practices across the Lighthouse team.
- Contribute to internal documentation,enablementcontent, and architectural standards.
What will you bring toOmnissa?
- 8+ years of experience in technical consulting, solution architecture, or enterprise IT roles.
- Strong background in designing and supporting complex enterprise solutions.
- Experience working directly with customers in advisory or pre/post-sales technical roles.
- Ability to explain complex technical concepts to both technical and non-technical audiences.
- Proven ability tooperateindependently with executive-level customers.
- Strong problem-solving, communication, and relationship management skills.
Preferred Qualifications
- Experience supporting large, complex enterprise accounts.
- Familiarity with modern enterprise architectures (cloud, identity, security, endpoint, virtualization, integrations, etc.).
- Experience influencing technical decisions without direct authority.
- Prior experience in Customer Success, Architecture, or Professional Services organizations.
Success in This Role Looks Like
- Customers trust you as a strategic technical partner, not just a support resource.
- Architectures arewell-designed, resilient, and aligned to customer business goals.
- Technical risks areanticipatedand addressed before becoming escalations.
- Customers adopt solutions successfully and continue to expandusageover time.
- Internal teams rely on Lighthouse Architects for clarity, guidance, and leadership.
Location: USA
Location Type:Remote
Travel Expectations:None
Compensation: The typical base salary for this role is betweenUSD $159,412 - 332,125 per year and it may be eligible for participation in a corporate bonus program. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation,Omnissaoffers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance,paid-timeoff, growth opportunities, and more.
Omnissais an EqualEmploymentOpportunitycompanyandProhibits Discrimination and Harassment of Any Kind:
Omnissa is committed to the principle of equal employment opportunity and to providing a work environment free of discrimination and harassment. All employment decisions atOmnissaare based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ancestry, ethnicity, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past, present, or prospective service in the uniformed services, family medical history or genetic information, family or parental status, veteran status, or any other status protected by applicable laws or regulations in the locations where we operate.Omnissawill not tolerate discrimination or harassment based on any of these characteristics.Omnissawelcomes applicants of all ages.Omnissawill provide reasonable accommodations to applicants and employees who have protected disabilities consistent with applicable federal,stateand local law.
This job requisition is not eligible for employment-based immigration sponsorship byOmnissa.
Originally posted on Himalayas