索赔与标签经理
Claims and Labeling Manager
Claims and Labeling Manager
汇报对象：标准高级总监
远程办公 – 美国、欧洲
关于我们
Textile Exchange 是一家全球性非营利组织，致力于在时尚和纺织行业推动应对气候变化的积极影响。它引导越来越多的品牌、制造商和农民从供应链的最开始就朝着更有目的性的生产方式迈进。
到2030年，其目标是引导行业在纤维和原材料生产环节实现温室气体排放量减少45%。其重点是全面且相互关联的，加速采用改善我们水资源、土壤健康和生物多样性的实践。
要实现真正的变革，每个人都需要一条清晰的通往积极影响的道路。这就是 Textile Exchange 相信通过易于理解的逐步指导与集体行动可以改变系统的原因，使优选材料和纤维成为可及的默认选择，通过可实现的战略、经过验证的解决方案和有动力的社区来动员领导者。
在 Textile Exchange，材料至关重要。如需了解更多，请访问 TextileExchange.org。
在 Textile Exchange 工作
我们与分布在20多个国家的团队远程协作。我们是一支多元化的团队，致力于利用全球纺织业的优势，加快向气候和其他关键环境目标的转变。我们通过与全球农业团体、加工方、品牌、零售商和纺织及时尚行业的环境专家合作与互动，共同解决重要的环境问题。我们提供一个机会，加入一家前沿的全球环保非营利组织，并帮助增强我们组织的影响。
职位概述
Claims and Labeling Manager 负责支持标准体系相关声明和标签的政策和流程。该职位结合了标准制定、政策管理、指南开发和内容专业知识；并与内部团队合作，提供声明制作支持、利益相关者参与和沟通。该职位将直接管理下属，包括目标设定、绩效管理、辅导和职业发展。
主要职责
· 确保在 Textile Exchange 标准中一致、准确和可信地应用声明和标签要求，以支持利益相关者对认证声明完整性的信心和信任。
· 促进有效的利益相关者使用和理解声明和标签，确保它们被正确应用并传达正确的信息。
· 协助开发和维护声明和标签的政策和指南，确保它们符合标准要求并保持最新。
· 与内部和外部利益相关者合作，确保声明和标签的透明度和一致性。
· 支持团队成员在声明和标签方面的培训和发展，提高他们的专业能力。
· 与其他部门协作，确保声明和标签的实施与整体战略一致。
查看英文原文
Claims and Labeling Manager
Reports to: Standards Senior Director
Remote – US, Europe
About Us
Textile Exchange is a global non-profit driving positive impact on climate change across the fashion and textile industry. It guides a growing community of brands, manufacturers, and farmers towards more purposeful production from the very start of the supply chain.
By 2030, its goal is to guide the industry to achieve a 45% reduction in greenhouse gas emissions within fiber and raw material production. Its focus is holistic and interconnected, accelerating the adoption of practices that improve the state of our water, soil health, and biodiversity too.
For real change to happen, everyone needs a clear path to positive impact. That’s why Textile Exchange believes that approachable, step-by-step instruction paired with collective action can change the system to make preferred materials and fibers an accessible default, mobilizing leaders through attainable strategies, proven solutions, and a driven community.
At Textile Exchange, materials matter. To learn more, visit TextileExchange.org.
Working at Textile Exchange
We work remotely with a team located in 20+ countries. We are a diverse group committed to harnessing the strengths of the global textile industry to accelerate change toward climate and other key environmental goals. We work collaboratively on important environmental issues around the world by working and interacting with farming groups, processors, brands, retailers, and environmental experts in the textile and fashion industries around the world. We offer an opportunity to join a cutting-edge global environmental nonprofit and to help strengthen the impact of our organization.
Position Summary
The Claims and Labeling Manager is responsible for the policies and procedures that support the use of claims and labels related to the standards systems. This role combines criteria development, policy management, guidance development, and content expertise; and collaborates with internal teams on claims maker support, stakeholder engagement, and communications. This role will manage direct report(s), including goal setting, performance management, coaching, and professional development.
Key Responsibilities
· Ensure the consistent, accurate and credible application of claims and labeling requirements across Textile Exchange standards, supporting stakeholder confidence and trust in the integrity of certified claims.
· Enable effective stakeholder use of claims and labels by providing expert guidance and claims submission approval support, resulting in timely and consistent outcomes for standards users and certification bodies.
· Drive stakeholder understanding and adoption of claims and labeling requirements through clear guidance, training and education, reducing confusion and improving complaince across the system.
Primary Duties and Responsibilities
· Manage the development and revisions of the standards system claims and labeling policies and associated documents, including drafting/revising criteria, holding meetings with internal and external key stakeholders, facilitating public and targeted consultations, and the finalization and publication of new versions of the documents.
· Manage ISEAL code compliance and best practice as it relates to claims.
· Develop procedures, guidance and tools to support the standard system claims framework.
· Collaborate with internal legislation experts to understand risks and opportunities related to developing or existing legislative requirements.
· Collaborate other departments and teams to support stakeholders and their use of the Textile Exchange trademarks and credible claims;
· Manage inquiries from external stakeholders regarding claims and trademark use via the case management system.
Secondary Duties and Responsibilities
· Manage team members, including goal setting, performance management and professional development.
· Serve as lead on key projects related to claims and labeling.
· Other duties as assigned.
Minimum Qualifications
· 5+ years of experience working with voluntary standards and/or verification programs.
· Possess strong understanding of credible sustainability claims and trademark use related to certification.
· Demonstrated experience managing and developing staff, including performance management, coaching and professional development.
· Confident and highly capable of leading projects, managing deadlines, and delivering on workplans.
· Able to work with a diverse group of internal and external stakeholders globally, and comfortable with a dynamic environment.
· Detail-oriented, logical, systematic, methodical, and highly organized.
· Excellent written and grammatical skills in English to draft technical content. Ability to synthesize and present complex information in a simple, meaningful way.
· Familiarity with business analytics tools such as Power BI and CRM tools such as Salesforce.
· A driven individual with a strong work ethic and high degree of autonomy; self-starting and proactive.
· Demonstrated interest in Textile Exchange’s vision, mission, and goals.
· Ability to work in a flexible, yet fast-paced remote environment, able to meet deadlines and share progress regularly.
· Flexibility of working across multiple time zones and ability to overlap with the North American time zones for parts of the workday.
· Experience working at an international organization.
· Ability to travel occasionally for conferences, work meetings and industry events.
Preferred Qualifications
· Experience working in global textile supply chains, and comprehensive understanding of global supply chains and stakeholders.
· Understanding of the Empowering Consumers Directive (ECD).
· Experience with ISEAL compliant schemes.
Employment Package
- Full-Time Position, 40 Hours a Week
- Required travel: <10%
- Annual Salary Range: $75,000 - $100,000 USD
Salary: $75,000 - $100,000 USDOriginally posted on Himalayas