产品策略经理
Product Strategy Manager
## **Hang 正在为品牌打造客户体验的未来。**
[Hang](https://www.hang.xyz) 是下一代品牌忠诚度与会员平台。通过利用个性化、游戏化和其集成生态系统的力量，Hang 为品牌客户提供了一种全新的忠诚度体验。
如今，他们与多种大型品牌（如 Ulta Beauty、Budweiser、Flipkart 等）以及多家知名且快速发展的餐饮连锁店（如 Boba Guys、Roam Artisan Burger 和 Williamsburg Pizza 等）合作。
Hang 拥有多年在忠诚度、游戏设计和金融领域的深厚经验，员工来自谷歌、亚马逊、苹果、Meta、领英、Coinbase、Square 和高盛等领先公司。
去年夏天，Hang 获得了 Paradigm 领投的 1600 万美元 A 轮融资，Tiger Global、霍华德·舒尔茨、凯文·杜兰特、Mr. Beast 以及 Warby Parker、Allbirds 和 Bombas 的创始人等也参与了投资。
## **关于该职位**
我们的产品策略团队在 Hang 起着关键作用，帮助我们的客户最大化 Hang 产品的价值。
作为我们的产品策略经理，你将开发一个可扩展的框架和实施指南，用于未来的客户上线。你将成为客户的主要联系人和关键思想合作伙伴，帮助他们更好地了解自己的客户并个性化客户体验。
你还将与销售、产品和工程部门的内部利益相关者合作，确保我们的解决方案满足品牌的最紧迫需求，并在内部产品路线图讨论中充当“客户的声音”。你将在推动新解决方案的成功推出和采用，以及帮助现有客户整合这些方案方面发挥关键作用。作为我们首批产品策略人才之一，你还有机会在定义和构建产品策略职能方面发挥基础性作用。
## **你将负责**
- 与客户密切合作，明确他们的需求并为他们创造显著的商业价值。
- 作为关键客户利益相关者的思维伙伴，为他们提供忠诚度和会员未来的建议。
- 确定结构项目福利和奖励的最佳实践框架，并创建实施指南。
- 通过客户互动识别产品功能和集成机会，并担任技术顾问。
查看英文原文
## **Hang is building the future of customer experience for brands.**
[Hang](https://www.hang.xyz) is the next generation brand loyalty & membership platform. By harnessing the power of personalization, gamification, and its integrations ecosystem, Hang provides brands with a radically new type of loyalty experience for their customers.
Today, they work with a variety of major brands (such as Ulta Beauty, Budweiser, Flipkart, and more), as well as multiple well-known, up-and-coming restaurant chains (Boba Guys, Roam Artisan Burger, and Williamsburg Pizza, among several others).
Hang draws from years of deep expertise in loyalty, game design, and finance with employees from leading companies like Google, Amazon, Apple, Meta, LinkedIn, Coinbase, Square, and Goldman Sachs.
Hang raised a $16 million Series A led by Paradigm last summer, with participation from Tiger Global, Howard Schultz, Kevin Durant, Mr. Beast, and the founders of Warby Parker, Allbirds, and Bombas, among others.
## **About the Role**
Our Product Strategy team plays a critical role at Hang in helping our customers maximize the value of Hang's product.
As our Product Strategy Manager you will develop an extensible framework and playbooks for future client launches. You will serve as a primary relationship manager and key thought partner to our customers and help guide their efforts to better understand their customers and personalize the customer experience.
You will also collaborate with internal stakeholders in Sales, Product and Engineering to ensure our solutions address the most pressing needs of brands and you will serve as the “voice of the customer” in internal discussions around our product roadmap. You will play a critical role in driving the successful rollout and adoption of new solutions and helping existing customers incorporate them. As one of our first Product Strategy hires, you will also have the opportunity to play a foundational role in defining and building out the Product Strategy function.
## **What You’ll Do**
- Work closely with customers to define their needs and drive compelling business value for them.
- Serve as a thought partner to key customer stakeholders and advise them on the future of loyalty and membership.
- Identify a best practices framework for structuring program benefits and rewards and create playbooks for implementing them with Hang.
- Identify product features and integration opportunities through customer interactions and serve as the “voice of the customer” in all internal roadmap discussions.
- Collaborate with Product, Engineering and Customer Success around the launch of new features to drive customer adoption.
## **Who You Are**
- You have 5+ years of total work experience across any mix of Product, Consulting, Strategy, Marketing, or Customer Success or similar types of roles.
- You have a proven ability to successfully partner with and persuade senior executive stakeholders.
- You have experience managing cross-functional projects.
- You are not afraid to tackle novel problems and you leverage a scientific approach to solving them (identify a hypothesis, create a plan to test it, gather data and repeat).
- You’re a big picture thinker and enjoy crafting strategy.
- You have excellent written and spoken communication skills.
## **What Would Set You Apart**
- You previously worked in strategy consulting, investment banking, corporate strategy or a similarly rigorous strategy-related role.
- You have previous experience with enterprise SaaS.
- You have a passion for consumer brands, particularly the restaurant industry.
## Benefits
- Top-tier health, vision, and dental insurance
- Unlimited PTO / sick leave
- Competitive salary & equity compensation
- 401(k)