客户体验代理（欧洲）
Customer Experience Agent (Europe)
想参与塑造金融科技的未来吗？
我们一直致力于创新。1996年，我们是第一家在互联网上免费分享汇率信息的公司。如今，我们已成为全球领先的在线交易集团。
加入我们，实现以下目标：
- 帮助构建在线交易的未来
- 成为一个以诚信和全球影响力为驱动的文化的一部分
- 加入一家屡获殊荣的公司——在这里查看我们的完整奖项列表
我们的成就取决于我们的员工。幸运的是，我们的员工是最优秀的。加入我们！
我们如何工作？
大家好！
作为客户体验团队的一员，你将在提升客户满意度、降低客户流失率以及确保账户开设和资金请求及时处理方面发挥关键作用。在这个完全远程的职位中，你将支持一个在全球多个地点（包括多伦多、克拉科夫、东京和新加坡）运营的团队。
这是一个独立承包商职位——要履行此职位的服务，你必须持有有效的商业注册或在你居住的国家合法具备作为独立承包商运营的资格。
在此职位中，你将：
- 向我们的客户介绍 OANDA 的产品，并帮助他们了解这些产品的工作原理及使用方法（通过实时聊天、电话、电子邮件和数字平台）。
- 提供故障排除支持，解决与平台访问、交易工具和账户流程相关的技术或程序问题。
- 保持对 OANDA 提供的所有产品和服务的深入了解。
- 使用 CRM 工具（如 Salesforce）管理并解决标准案例，同时在工单系统中保持准确的文档记录，以确保清晰的审计轨迹。
- 遵守所有操作流程和监管标准，以确保合规性和风险缓解。
- 参与运营简报、培训和知识传递会议。
- 以积极的态度促进良好的客户关系，并愿意始终提供帮助。
你需具备哪些技能才能在这个职位上取得成功？
- 具有面向客户的岗位经验。
- 持有有效的商业注册（或愿意在你居住的国家建立注册）以作为独立承包商运营。
- 英语流利。
- 至少掌握以下语言之一的母语级或流利水平：德语、法语、西班牙语、波兰语。
- 出色的沟通能力和积极的态度。
- 对学习充满热情，并努力获取关于产品的最新知识。
查看英文原文
Fancy helping to shape the future of FinTech?
We have always been innovators. In 1996 we were the first company to share exchange rate information, free of charge on the internet. Today, we are a world leading online trading group.
Join us to:
- Help build the future of online trading
- Be part of a culture driven by integrity and global impact
- Become part of an award-winning company - check out our full list of awards here
We are only as good as our people. Luckily, our people are the best. Join us!
How do we work?
Heya!
As part of our Client Experience Team, you will play a key role in driving customer satisfaction, reducing attrition, and ensuring the timely processing of account openings and funding requests. In this fully remote role, you will support a global team operating across multiple locations, including Toronto, Krakow, Tokyo, and Singapore.
This is an Independent Contractor position - to deliver services in this role, you must hold an active business registration or be legally eligible to operate as an independent contractor in your country of residence.
In this role, you will:
- Inform our Clients about OANDA's products, and help them understand how our products work and how to use them (live chat, phone, email and digital platforms).
- Provide troubleshooting assistance and resolve technical or procedural queries regarding platform access, trading tools, and account processes.
- Maintain a well-developed working knowledge of the complete line of products and services offered by OANDA.
- Manage and resolve standard cases using CRM tools e.g., Salesforce, while maintaining accurate documentation in ticketing systems to ensure a clear audit trail.
- Adhere to all operational workflows and regulatory standards to ensure compliance and risk mitigation.
- Participate in operational briefings, training, and knowledge transfer sessions.
- Promote positive client relations with a can-do attitude, and willingness to always help.
What skill set do you need, to be successful in this role?
- Previous experience in client-facing roles.
- Active business registration (or willingness to establish one) to operate as an independent contractor in your country of residence.
- Fluent English.
- Native or fluent proficiency in at least one of the following languages: German, French, Spanish, Polish.
- Excellent communication skills and positive attitude.
- Passionate about learning and striving to gain new knowledge about product and service changes.
Nice to have:
- Experience working with modern customer support infrastructure and ticketing platforms such as Salesforce and/or Zendesk.
- Prior exposure to or experience in trading, financial markets, or handling trading-related Client inquiries.
- Flexible scheduling and coverage during weekends/ holidays on a rotational basis.
Your perspective matters. We encourage you to apply even if you are hesitant about meeting every single qualification. We are excited to see what you can bring to the team!
___
At OANDA, to help us efficiently process applications, we use AI-driven tools to help source and rank candidates based on professional experience and skills. While these tools provide recommendations, our recruitment process remains human-centric: all final shortlisting and hiring decisions are made by OANDA team. You have the right to request a human review of your application.
OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.
Learn more about our culture here.
Review OANDA Privacy Policy and learn more about how we treat your personal data and protect your privacy.
Originally posted on Himalayas