服务交付经理
Service Delivery Manager (SDM)
关于该职位：
100% 远程 – 美国 | 西海岸美国工作时间 | 年薪 11 万至 13 万美元 | 需要美国公民或绿卡持有者 | 不提供 B2B、C2C 或承包商安排
你是否热衷于客户成功、网络安全和交付卓越的服务成果？
我们正在寻找一位经验丰富的服务交付经理（SDM），成为一组网络安全客户的信任顾问和主要关系负责人。你将与高级利益相关者、运营团队和网络安全专家紧密合作，确保出色的服务交付、客户满意度和长期留存。
你将负责：
✔ 管理企业级网络安全客户组合
✔ 主导月度服务评审和高管利益相关者参与
✔ 作为重大服务问题和安全事件的主要升级点
✔ 推动 SLA 表现和持续服务改进计划
✔ 提供战略指导，并将技术交付转化为业务价值
✔ 识别扩展和增强客户服务的机会
✔ 与 SOC、工程、销售和交付团队紧密合作，确保出色的客户成果
我们希望你具备：
✔ 服务交付、客户成功、客户管理或托管服务方面的经验
✔ 强大的客户接触和利益相关者管理技能
✔ ITIL 知识和管理 SLA 及服务绩效的经验
✔ 对网络安全、托管服务或技术交付环境的理解
✔ 优秀的沟通和关系建立能力
✔ 商业意识，以客户为中心的思维
✔ 能够专业地管理多个客户、竞争性优先事项和升级
为什么申请？
✔ 全远程职位
✔ 与前沿网络安全服务合作
✔ 高影响力客户接触职位
✔ 协作性强、快速发展的组织
✔ 有机会影响客户成功和战略增长
如果你是一位以关系为导向的专业人士，喜欢结合客户成功、服务卓越和网络安全，我们期待你的加入。
经验：3 - 10 年
最初发布于 Himalayas
查看英文原文
About this position:
100% Remote – USA | West Coast USA working hours | $110,000 to $130,000 per annum | US Citizen or Green Card Holder required | No B2B, C2C or Contractor arrangements available
Are you passionate about customer success, cyber security, and delivering outstanding service outcomes?
We're seeking an experienced Service Delivery Manager (SDM) to become the trusted advisor and primary relationship owner for a portfolio of cyber security clients. You'll work closely with senior stakeholders, operational teams, and cybersecurity professionals to ensure exceptional service delivery, client satisfaction, and long-term retention.
What you'll be doing:
✔ Managing a portfolio of enterprise cyber security clients
✔ Leading monthly service reviews and executive stakeholder engagements
✔ Acting as the primary escalation point for major service issues and security incidents
✔ Driving SLA performance and continual service improvement initiatives
✔ Providing strategic guidance and translating technical delivery into business value
✔ Identifying opportunities to expand and enhance client services
✔ Working closely with SOC, engineering, sales and delivery teams to ensure exceptional customer outcomes
What we're looking for:
✔ Experience in Service Delivery, Customer Success, Account Management, or Managed Services
✔ Strong client-facing and stakeholder management skills
✔ ITIL knowledge and experience managing SLAs and service performance
✔ Understanding of cyber security, managed services, or technology delivery environments
✔ Excellent communication and relationship-building abilities
✔ Commercial awareness with a customer-first mindset
✔ Ability to manage multiple clients, competing priorities, and escalations professionally
Why apply?
✔ Fully remote role
✔ Work with cutting-edge cyber security services
✔ High-impact client-facing position
✔ Collaborative, fast-growing organisation
✔ Opportunity to influence client success and strategic growth
If you're a relationship-driven professional who enjoys combining customer success, service excellence, and cyber security, we'd love to hear from you.
Experience: 3 - 10 yearsOriginally posted on Himalayas