企业账户总监
Enterprise Account Director
在Dscout，我们正在打造市场上最灵活、功能最强大的用户体验研究平台——被全球顶尖品牌所信赖，包括金融领域（摩根大通、Intuit、查尔斯·施瓦布、PayPal）、医疗健康领域（Aya、Headspace）、消费品领域（Keen、Verizon、塔吉特、北面）、科技领域（谷歌、亚马逊、Facebook、Meta、Spotify、Airbnb）。我们的工具帮助团队深入了解产品背后的用户，从而打造更好的产品。我们正在扩大聪明且有动力的团队，期待你的加入。
我们正在寻找一位企业客户总监加入我们的美国团队。在这个职位上，你将与全球一些最大、最具创新力公司的高级领导者建立信任合作关系——推动新业务，通过更多产品和服务扩展与现有客户的合作，并通过续约确保长期增长。
这不仅仅是一份销售工作——这是一个塑造品牌与客户连接方式、影响战略路线图并推动行业领先平台增长的机会。
你将负责的工作
赢得新的合作伙伴关系
- 识别并完成与企业公司的新业务机会。
- 与高管展开关于Dscout如何解锁更深入了解其客户的引人入胜的对话。
- 引导潜在客户通过以咨询为导向的销售流程，突出投资回报率和战略价值。
扩展合作关系
- 制定客户计划，使策略与客户方向保持一致，并帮助内部团队支持他们的增长和我们关系的扩展。
- 培养与客户的长期关系，成为多个团队、职能和地区的可信赖顾问。
- 通过将Dscout的能力与不断变化的客户需求对齐，发现现有客户中的增长机会。
- 与客户关键利益相关者紧密合作，共同制定加速采用和影响的战略。
确保续约并创造价值
- 通过展示业务成果确保客户持续看到价值，主导续约流程。
- 与我们的续约管理和客户成功团队密切合作，提供卓越的客户体验，增强忠诚度和留存率。
- 通过倡导客户成功，持续实现行业领先的续约率。
以洞察力引领
- 紧跟行业趋势和客户挑战，将Dscout定位为体验研究的关键合作伙伴。
- 分享客户反馈和市场情报，推动产品和战略的改进。
查看英文原文
At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us.
We are looking for an Enterprise Account Director to join our US-based team. In this role, you’ll build trusted partnerships with senior leaders at some of the largest, most innovative companies in the world - driving new business, expanding relationships with existing customers through additional products and services, and ensuring long-term growth through renewals.
This is more than a sales role - it’s an opportunity to shape the way brands connect with their customers, influence strategic roadmaps, and fuel the growth of an industry-leading platform.
What You’ll Do
Win New Partnerships
- Identify and close new business opportunities with enterprise companies.
- Engage executives in compelling conversations about how Dscout can unlock deeper understanding of their customers.
- Guide prospects through a consultative sales process that highlights ROI and strategic value.
Expand Relationships
- Create account plans to align strategy with your clients direction and to help internal teams support their growth and our expanded relationships
- Cultivate long-term relationships with clients, becoming a trusted advisor across multiple teams, functions, and geographies.
- Identify opportunities for growth within existing accounts by aligning Dscout’s capabilities to evolving client needs.
- Partner closely with client stakeholders to co-create strategies that accelerate adoption and impact.
Secure Renewals & Drive Value
- Own the renewal process by demonstrating business outcomes and ensuring clients see ongoing value.
- Work hand-in-hand with our Renewal Management and Customer Success Teams to deliver an outstanding client experience that fuels loyalty and retention.
- Consistently achieve industry-leading renewal rates by advocating for client success.
Lead with Insight
- Stay ahead of industry trends and client challenges, positioning Dscout as an essential partner in experience research.
- Share client feedback and market intelligence to shape our product strategy and go-to-market approach.
- Help define and execute our sales vision, contributing to the growth and success of the entire team.
What You Bring
- A proven track record (5+ years) of success in Enterprise or Mid Market SaaS sales.
- Expertise in managing complex sales cycles, gaining access to senior executives, and closing multi-stakeholder deals.
- Demonstrated success in both new business acquisition and growing existing accounts.
- A consultative, client-first mindset - able to uncover strategic needs and translate them into actionable solutions.
- Exceptional communication, negotiation, and executive presence.
- An entrepreneurial spirit: self-driven, adaptable, and eager to grow with a dynamic team.
Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager.
About Dscout
Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services.
We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.
It doesn't stop there. When you join the Dscout team, you will get:
- A strong and competitive compensation package with a built-in bonus and equity program.
- An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
- An education stipend to support your growth & development, and a remote work stipend.
- A company that is open and transparent with our team. You will know what is happening and why it matters.
Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.
If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We'll do everything possible to ensure you're well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address.
When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy.
Dscout participates in the E-Verify program in certain locations, as required by law.
Location Flexibility: Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC.
NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM