现场服务技术人员
Field Service Technician
AssetWatch通过提供无与伦比的设备状态监测体验，为全球制造商提供制造系统持续运行的支持，我们致力于关心客户每天关注的资产。我们是一个专注且有能力的团队，包括世界知名的工程师和杰出的商业领袖，他们有着共同的目标——打造预测性维护的未来。在进入快速发展的下一阶段时，我们正在寻找能够带领这一进程的人才。
**职位概述**
现场服务飞行技术员向ART区域经理汇报，负责根据既定规范在客户现场安装、测试和维护AssetWatch基于状态的监测解决方案。该职位需要随时出差处理紧急任务、客户问题和临时变更。
**我们目前仅在以下地点招聘：**
芝加哥，伊利诺伊州。
**你将负责：**
- 具备在封闭工业环境中工作的身体条件；佩戴个人防护装备（PPE），包括护目镜、防护手套、防护服和防护鞋。
- 能够进行高达100%时间的出差，经常需要短时间通知。
- 需要过夜及航空旅行。
- 偶尔需要在周末和非工作时间工作。
- 掌握公司产品的整体知识，并能适应不同客户的环境。
- 确保所有安装的Vero产品解决方案在实地协调团队的帮助下得到正确审查。
- 为工业和制造客户提供现场技术支持，确保客户满意度。
- 在需要通信问题解决时，有效排查并修复产品安装问题。
- 与客户沟通并维护安装和现场服务记录。
- 管理和维护服务工具和库存，确保所分配公司资产的责任明确。
- 以友好且专业的态度与客户互动，始终以积极专业的方式代表公司形象和品牌。
- 与所有客户人员有效沟通和互动，赢得他们的信任与合作。
- 支持产品开发团队对现有和新产品开发进行评估和测试。
- 维护费用账户并每周提交准确的记录。
- 在最少监督的情况下独立工作。
- 为客户提供专业且礼貌的服务，提供准确的信息。
查看英文原文
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.
**Position Overview**
The Field Service Flight Technician reports to the ART Regional Manager and is responsible for the installation, testing, and servicing of AssetWatch Condition Based Monitoring solutions at client sites based on defined specifications. This position requires short notice travel to deal with emergency jobs, customer issues, and last-minute changes.
**We are currently only hiring in the following locations:** Chicago, Illinois.
**What You’ll Do:**
- Physical ability to work in confined industrial environments; wear Personal Protective
- Equipment (PPE), including protective glasses, protective gloves, protective clothing, and footwear.
- Ability to travel up to 100% of the time, often on short notice.
- Requires overnight and air travel.
- Occasional weekends and off hours required.
- Develops a cohesive knowledge of company products and overall ability to adapt them in varying customer environments.
- Ensures that all installed Vero product solutions are properly reviewed with assistance of the field coordination team.
- Provide on-site technical support for the industrial and manufacturing customer base to ensure complete customer satisfaction.
- Effectively troubleshoot and repair product installation when communication issues are needed.
- Communicate and maintain installation and field service records.
- Manage and maintain service tools and inventory to ensure accountability of assigned company assets.
- Interact with customers in a friendly and professional manner and consistently represent the company image and brand in a positive and professional manner.
- Communicates and interacts well with all customer personnel to gain their confidence and cooperation.
- Support product development team in evaluation and testing of existing and new product development.
- Maintain expense account and submit accurate records weekly.
- Work autonomously with minimal supervision.
- Provide customers with professional and courteous service, accurate information, continuous communication, and the ability to address their expectations in an appropriate manner.
- Ability to multi-task, prioritize and manage time effectively.
- Strong collaborator who can build trust and contribute to the success of the team.
- Ability to synthesize the vision of the CEO and senior leadership team and translate it into day-to-day tactical support of the organization.
- Must embrace a culture of accountability.
- Always behave ethically, act fairly, and take responsibility for accomplishing work goals.
**Who You Are:**
- 3+ years of experience in the field service industry desired.
- Experience with travel-related work.
- Experience with hand tools, air tools and large specialized tools specific to the job/project.
- General knowledge of industrial manufacturing equipment
- General knowledge of industrial electronic systems including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.
- Familiarity with industrial networking equipment and protocols.
- Familiarity with vibration analysis and environmental test including vibration and shock is preferred but not required.
- Familiarity with preventive and predictive maintenance, commissioning new systems and repair of associated equipment is preferred but not required.
- OSHA 10, prefer OSHA 30 certification - can be educated upon hiring.
- Fluency in English; other languages are a plus.
- Legally authorized to work in the USA, without sponsorship.
The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.
The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.
AssetWatch Salary Range (US)
$70,000—$75,000 USD
**What We Offer:**
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
- Competitive compensation package including stock options
- Flexible work schedule
- Comprehensive benefits including retirement plan match
- Opportunity to make a real impact every day
- Work with a dynamic and growing team
- Unlimited PTO
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.