高级劳动力软件顾问
Senior Workforce Software Consultant
这是一个远程职位。
职位名称：高级人力软件顾问
地点：加拿大（远程）
职位类型：全职
作为高级人力软件顾问，您将参与以下工作：
为大型企业云人力软件（WFS）提供应用管理服务，以支持客户
参与运营项目的全生命周期，包括系统增强、支持与维护，并遵守服务级别协议
参与事件管理活动，如事件记录、分类、跟踪和解决，按严重程度处理，并参与根本原因分析和错误处理的问题管理活动
根据变更请求文件，参与已确定变更的需求收集（小型和中型增强），并将业务需求转化为技术/功能设计规范
根据需求文档配置人力软件策略（脚本）
配置/开发与人力软件的集成
领导离岸技术/功能资源团队，确保满足客户的服务水平协议
必备资格：
学士学位，最好是人力资源、计算机科学、信息技术、计算机工程或相关IT专业；或同等经验
5年以上与人力管理软件相关的经验，如人力软件（拥有人力软件认证者优先）
了解以下一个或多个领域：人力管理概念、人力软件套件、ITSM工具、RACI矩阵、RAID日志和ITIL实践
能够与客户组织的所有层级进行互动
具备强大的问题解决和故障排除技能，并能做出成熟的判断
每年最多出差10%
优先资格：
拥有配置/集成专家及以上的人力软件认证者优先
熟悉SQL、JavaScript以及如人力软件等WFM软件
有其他类似解决方案的经验，如Infor WFM（前身为Workbrain）、Kronos考勤套件及系统基础设施
对各种人力管理领域有深入了解，如时间跟踪、累积、考勤跟踪、合规监控、员工自助服务、疲劳管理、请假管理、加班平衡、排班优化、工作授权、用于监控空闲时间、利用率、生产率和激励薪酬的活动跟踪
查看英文原文
This is a remote position.
Job Title: Senior Workforce Software Consultant
Location: Canada (Remote)
Job Type: Full-TimeAs a Workforce Software Sr. Consultant, you should expect to be involved in the following:Provide application management services for large enterprise cloud Workforce Software (WFS) to support clientsParticipate in the full lifecycle of Operate projects including, System enhancements, Support and Maintenance, in adherence to Service Level AgreementsWork on Incident Management activities like Incidence logging, Triage, Tracking and Resolution on severity basis, and Problem Management activities of Root Cause Analysis and Error Handling.Participate in requirement gathering for identified changes (small and medium enhancements) based on Request for Change documents, and translate business needs into technical/functional design specificationsConfiguration of Workforce Software policies (scripting) based on requirements documentsConfiguration/Development of integrations to and from Workforce SoftwareLead a team of offshore technical/functional resources to ensure that client SLAs are metRequired Qualifications:Bachelor's degree, preferably in Human Resources, Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience5+ years of related experience with workforce management software such as Workforce Software (certification in Workforce Software strongly preferred)Knowledge in one or more of the following areas: Workforce Management concepts, Workforce Software suite, ITSM tools, RACI Matrix, RAID Log and ITIL practicesAbility to interact at all levels of the client organization.Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.Travel up to 10% annuallyPreferred Qualifications:WFS Certification in Configuration/Integration Specialist or above is preferredWorking with SQL, Java scripts along with WFM software such as Workforce SoftwareExperience in other similar solution such as Infor WFM (formerly known as Workbrain), Kronos time and attendance suite and system infrastructure.Sound knowledge of various workforce management disciplines like Time Tracking, Accruals, Attendance Tracking, Compliance monitoring, Employee Self Service, Fatigue Management, Leave Management, Overtime Equalization, Schedule Optimization,Work Authorization, Activity tracking for monitoring idle time, utilization, productivity, and incentive pay
Originally posted on Himalayas