高级专员，GBS - 客户咨询与分析（远程，任何州，美国）
Senior Associate, GBS - Client Consulting and Analytics (Remote, any state, US)
职位类型：全远程
Group Benefit Solutions 为中型和大型公司提供全面的保险和缺勤管理解决方案。我们的工作促进了更健康、更快乐、更安全的员工队伍，为纽约人寿保险公司“在我们需要的时候出现”的传统做出贡献。在这里，你将直接设计、实施和支持这些影响员工生活的解决方案。我们核心业务是通过缺勤、意外、残疾、自愿福利和人寿保险解决方案，为人们提供财务保障和安心。点击此处了解有关团体福利解决方案的更多信息。
职位概述：
Client Informatics 组织致力于为雇主客户提供相关且可操作的报告、分析和咨询服务。实现这一使命的关键推动力是 Client Consulting and Analytics 团队。这个面向客户的团队通过一流的报告和分析，向纽约人寿集团福利解决方案（GBS）的最大客户提供建议，展示 GBS 产品和服务的价值，并支持战略决策。
作为 Informatics Consultant（IC），你将负责为集团福利解决方案的最大客户提供建议支持。Informatics Consultant 在客户关系中扮演关键角色，与客户经理合作，提供客户报告、分析和咨询信息。除了直接支持客户经理流程外，该职位在设计和开发新的报告内容和咨询方法方面也起着重要作用。
你将负责：
为所负责的客户群提供咨询支持：
- 为集团福利解决方案（GBS）的全国和地区客户开发咨询性分析报告，主要关注残疾、缺勤、自愿福利和人寿产品。
- 使用索赔数据分析方法，识别对客户有帮助的趋势。
- 开发标准和定制化建议，帮助客户提高生产力，减少发生率、缺勤率和成本。建议应符合 GBS 在所有业务线中的价值主张所针对的产品和服务。
- 解决数据相关的问题或不一致之处。
- 与客户经理、核保、运营和其他业务伙伴建立和发展合作关系，围绕个别客户展开，专注于为客户提供战略性建议。
查看英文原文
Location Designation: Fully Remote
Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of beingthere when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Role Overview:
The Client Informatics organization is committed to providing employer clients with reporting, analytics, and consultation that are relevant and actionable. A key enabler of this mission is the Client Consulting and Analytics team. This client-facing team provides expert consultation to New York Life Group Benefit Solutions’ (GBS) largest clients through best-in-class reporting and analytics that demonstrate the value of GBS products and services and support strategic decision-making.
As an Informatics Consultant (IC), you will be responsible for providing analytical support to Group Benefit Solutions’ largest clients. The Informatics Consultant plays an integral role in the client relationship by partnering with Account Management to deliver client reporting, analytics, and consultative messaging. In addition to directly supporting the account management process, this role is instrumental in designing and developing new reporting content and consultative approaches.
What You’ll Do:
Provide consultative support for assigned book of business:
- Develop consultative analytic reports for Group Benefit Solutions (GBS) National and Regional Account clients, with a primary focus on disability, absence, voluntary benefits, and life products.
- Use claims data analysis methodology to identify actionable trends for clients.
- Develop standard and customized recommendations to help clients increase productivity and decrease incidence, absenteeism, and costs. Recommendations should align with the products and services targeted in GBS’ value proposition across all lines of business.
- Troubleshoot data-related issues or inconsistencies.
- Develop and cultivate partnerships with Account Management, Underwriting, Operations, and other business partners, centered on individual clients and focused on strategically advising clients on opportunities to reduce health, absence, and productivity risk.
- Lead presentations of data and recommendations for clients requesting Tier 1 services.
- Work with Account Management to prioritize and schedule client reports and meetings in alignment with capacity and timing guidelines.
- Provide reporting within current processes and capabilities across multiple products.
Lead the development of new reporting and analytics capabilities:
- Collaborate with Account Management, Underwriting, Product, and Claims stakeholders to develop analytics concepts that identify key trends and opportunities and resonate with clients.
- Identify key strengths and weaknesses in the current reporting model based on interactions with clients, brokers, Underwriting, and Account Management across the GBS book of business.
- Create reporting capabilities and concepts that demonstrate GBS’ value proposition and enable GBS to achieve a market-leading position in wellness, absence management, and productivity.
- Partner with key stakeholders to identify marketplace trends and update the analytics strategy.
Partner with key stakeholders:
- Provide high-level data to identify candidates for case studies and examine client performance at a summary level.
- Support key analytics and research projects led by Group Benefit Solutions Informatics and the consultative reporting team.
- Support the development of more effective reporting and diagnostics for integrated reporting.
- Support operational improvement initiatives based on trends identified through data analysis.
- Provide training and expert advice to key business partners by sharing tools and techniques related to consultative analysis.
What You’ll Bring:
- Bachelor’s degree required; preferred fields include mathematics, economics, computer science, data analytics, engineering, or related disciplines. Advanced degree or designation preferred.
- Strong technical skills with data visualization tools (Tableau and Power BI) are required; experience in Microsoft SQL, SAS, Redshift, is required. Statistical programming experience in Python or R preferred.
- 5+ years of demonstrated business results in an analytics and consulting capacity, with the ability to translate business questions into analytical plans.
- Strong project management skills.
- Strong presentation and storytelling skills.
- Ability to travel up to 25%.
- Knowledge of Group Insurance products preferred.
Skills
Customer Focus:• Demonstrate passion for and dedication to anticipating and meeting customer expectations and requirements.
• Lead client discussions and effectively represent subject matter expertise.
Analytical/Synthesizing:• Synthesize large datasets into meaningful information used to drive action.
• Identify opportunities and solutions to improve capabilities.
Communication:• Communicate analytical findings, gaps, and solutions to clients’ senior management during stewardship reviews.
• Prepare account teams for client interactions by ensuring a clear understanding of informatics capabilities.
Technical:• Apply required knowledge of analytics and business intelligence tools, including database design, SQL, Tableau, Power BI, Access, Excel, PowerPoint, and SAS.
• Understand detailed technical processes and create project specifications to support ongoing improvement of GBS reporting and analytics capabilities.
Collaboration:• Build and maintain professional relationships.
• Effectively partner with and influence cross-functional teams.
Organizational Influence:• Educate account teams and sales leadership to support understanding of performance metrics and client needs.
• Influence business partners in ways that support earnings and membership growth.
Colorado Statement:
It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.
Pay Transparency
Salary range: $90,000 - $120,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of .
Job Requisition ID: 94606
#GBS
Originally posted on Himalayas