客户解决方案技术员
Client Solutions Technician
Novatech 是一家管理办公服务提供商，为全国各类组织提供全面的 IT、打印、云和安全解决方案。我们正在全国范围内扩展，并进入美国的新市场。这种增长为有才华的技术人才提供了加入我们团队的额外机会。将你的职业生涯带到 Novatech，加入我们卓越的管理办公专家团队。
你是否是一位在建立关系方面有扎实背景，并对销售和服务客户充满热情的专业人士？
随着我们在全国范围内的发展，我们为 Greenville, SC 市场的客户提供支持，招聘一名现场服务（打印机）技术员。该职位为全职远程工作。
在这个职位中，我们寻找以客户为中心、技术导向的专业人士，他们可以被描述为勤奋、热情、直觉敏锐、具有全局思维、乐观、自我驱动、适应性强且善于协作。
你的职责：
· 为现有客户账户提供技术诊断和维修
· 对办公设备进行预防性维护和维修服务
· 通过检查投诉并提出可行的解决方案与客户保持良好关系
· 通过输入数据和完成报告来记录服务和安装操作
· 与调度员、服务经理和其他客户服务人员在团队环境中合作
· 通过参与教育机会和阅读专业出版物来更新工作知识
你擅长：
· 向我们的客户提供优秀的持续沟通和服务
· 快速学习新流程并解决问题
· 以积极的态度努力工作
· 使用计算机并执行基本的打印和扫描安装
你带给 Novatech：
· 至少 2 年的复印机实际维修经验
· 在 Canon、Konica Minolta、HP 和/或 Xerox 办公产品上工作的经验
· 拥有 CompTIA A+ 或 Network + 认证者优先，但非必需
· 具备机械或电气方面的技能
· 工厂培训或相关认证者优先
· 有效的驾驶执照
你必须能够：
· 反复提起最多 100 磅的重量
· 将设备从一个地点移动到另一个地点
· 装载卡车和车辆
· 每天站立长达 8 小时
Novatech 提供具有竞争力的薪酬、良好的福利、积极向上的文化以及持续的职业发展机会。
· 根据经验确定的市场竞争力薪资
· 里程报销
查看英文原文
Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.
Are you a professional who has a solid background in building relationships and a passion for selling and providing best service for customers?
As we grow nationwide, we have a great opportunity for a Field Service (Printer) Technician supporting clients in the Greenville, SC market. This position is full-time remote.
In this role, we are looking for client-focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive, and collaborative.
Your Job:
- Provide technical diagnostics and repair to existing client accounts
- Perform preventative maintenance and repair services on office equipment
- Maintain a rapport with clients by examining complains and suggesting viable solutions
- Document service and installation actions by entering data and completing reports
- Work together in a teamwork environment with dispatchers, service managers and other customer service staff
- Update job knowledge by participating in educational opportunities and reading professional publications
You are Good at:
- Providing excellent ongoing communication and service to our clients
- Learning new processes quickly and solving problems
- Working hard with a positive attitude
- Using computers and performing basic print and scan installations
You Bring to Novatech:
- Minimum 2 years hands on experience servicing copiers
- Experience working on Canon, Konica Minolta, HP and/or Xerox office products
- CompTIA A+ or Network + certifications a plus but not required
- A mechanical or electrical aptitude
- Factory training or applicable certifications are preferred
- A valid driver’s license
You Must be Able to:
- Repeatedly lift up to 100 pounds
- Push machines from one location to another
- Load trucks and vehicles
- Stand up to 8 hours a day
Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.
- Market competitive salary based upon experience
- Mileage reimbursement program
- Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
- 401(k) plan with matching company contribution
- Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
- $300 per year to contribute to achieving your personal wellness and fitness goals
- Employee Recognition Programs
Novatech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.
Originally posted on Himalayas