售前解决方案顾问（零售）
PreSales Solutions Consultant (Retail)
职位概述
解决方案顾问是与销售团队合作的值得信赖的技术和业务顾问，帮助企业零售商评估并采用Tulip领先的零售平台。在整个销售周期中，您将发现客户挑战，设计定制的解决方案策略，并进行有说服力的演示，将Tulip的功能与可衡量的业务成果联系起来。
该职位结合了咨询性调研、高管叙事、解决方案设计和技术专长，帮助领先的零售商和奢侈品牌转变店内和全渠道的客户体验。您将与客户经理、产品、市场和零售卓越团队紧密合作，在赢得战略机会的同时，代表Tulip作为零售技术领域的专家。
理想的候选人具有企业售前或解决方案咨询的经验，喜欢解决复杂的客户问题，并对零售、客户体验和数字化转型充满热情。
职责
- 与客户经理合作，通过咨询性调研来评估机会并发现客户的业务、运营和技术需求。
- 根据每个潜在客户的零售流程、业务重点和成功标准，主导有说服力的产品演示。
- 设计清晰阐述Tulip如何解决客户问题并带来可衡量业务价值的解决方案策略。
- 参与整个企业销售周期，从初步调研到合同签署，支持战略机会。
- 在需要时规划和主导概念验证（POC）项目。
- 主导或参与针对信息请求（RFI）、提案请求（RFP）和安全问卷的技术响应。
- 开发和维护有说服力的演示环境、可重复使用演示场景以及与Tulip最新功能一致的行业特定叙事。
- 跟踪Tulip产品发布、竞争对手产品和零售技术趋势，将新功能转化为客户价值。
- 与产品、工程、市场、零售卓越和专业服务团队合作，确保客户需求被准确表达并在销售后顺利过渡。
- 在高管简报、客户研讨会、网络研讨会、会议和行业活动中代表Tulip。
- 通过分享产品知识、零售最佳实践和有效方法来指导团队成员。
查看英文原文
Overview
The Solutions Consultant is a trusted technical and business advisor who partners with Sales to help enterprise retailers evaluate and adopt Tulip’s market-leading retail platform. Working across the entire sales cycle, you will uncover customer challenges, design tailored solution strategies, and deliver compelling demonstrations that connect Tulip’s capabilities to measurable business outcomes.
This role combines consultative discovery, executive storytelling, solution design, and technical expertise to help leading retailers and luxury brands transform the in-store and omnichannel customer experience. You’ll collaborate closely with Account Executives, Product, Marketing, and Retail Excellence to win strategic opportunities while representing Tulip as a subject matter expert in retail technology.
The ideal candidate has experience in enterprise pre-sales or solutions consulting, enjoys solving complex customer challenges, and is passionate about retail, customer experience, and digital transformation.
Responsibilities
- Partner with Account Executives to qualify opportunities and uncover customer business, operational, and technical requirements through consultative discovery.
- Lead compelling product demonstrations tailored to each prospect’s retail workflows, business priorities, and success criteria.
- Design solution strategies that clearly articulate how Tulip addresses customer challenges and delivers measurable business value.
- Participate throughout the enterprise sales cycle, supporting strategic opportunities from initial discovery through contract signature.
- Scope and lead Proof of Concept (POC) engagements where required.
- Own or contribute to technical responses for Requests for Information (RFI), Requests for Proposal (RFP), and security questionnaires.
- Develop and maintain compelling demo environments, reusable demo scenarios, and industry-specific storytelling aligned to Tulip’s latest capabilities.
- Stay current on Tulip product releases, competitive offerings, and retail technology trends, translating new functionality into customer value.
- Collaborate with Product, Engineering, Marketing, Retail Excellence, and Professional Services to ensure customer needs are accurately represented and successfully transitioned following sale.
- Represent Tulip at executive briefings, customer workshops, webinars, conferences, and industry events.
- Mentor teammates by sharing product knowledge, retail best practices, and effective demonstration techniques.
- Serve as a trusted advisor to prospects by simplifying complex technical concepts for both business and technical audiences.
Requirements
Required Qualifications
- 3+ years of experience in Solutions Consulting, Sales Engineering, Solution Architecture, or Technical Pre-Sales within enterprise SaaS.
- Demonstrated success leading executive-level software demonstrations throughout complex enterprise sales cycles.
- Strong consultative discovery skills with the ability to understand customer business objectives and translate them into compelling solution recommendations.
- Excellent presentation, communication, and storytelling skills, with the ability to engage both executive and technical stakeholders.
- Experience partnering closely with enterprise Account Executives on strategic opportunities.
- Ability to discuss integrations, APIs, data flows, enterprise architecture, and technical concepts at an appropriate level for customer audiences.
- Self-starter with excellent organizational skills and the ability to manage multiple opportunities simultaneously.
- Demonstrated ability to quickly learn new technologies and communicate their value effectively.
- Fluent English (additional languages are a plus).
- Willingness to travel internationally (primarily North America and Europe).
Preferred Qualifications
- Experience working with retail technology from either the retailer or technology vendor side.
- Experience with one or more of the following:
- Clienteling
- Point of Sale (POS)
- Order Management Systems (OMS)
- CRM
- Commerce platforms
- Customer engagement platforms
- Store operations technology
- Omnichannel retail solutions
- Experience selling into enterprise retail or luxury retail organizations.
- Familiarity with modern retail ecosystems, including integrations across commerce, CRM, POS, and customer data platforms.
- Experience supporting strategic enterprise accounts with customized demonstrations, workshops, or Proof of Concepts.