支付运营专员 - 美国
Payment Operations Specialist - US
关于LumiMeds
LumiMeds是一家快速发展的美国远程医疗初创公司，专注于体重管理和长期代谢健康。我们从零开始构建下一代电子商务和临床基础设施。
作为一家早期阶段的公司，我们行动迅速，组织结构扁平，期待每位团队成员都具备高度的责任感。这里没有官僚主义——决策快速，优先级不断变化，建设者在这里蓬勃发展。
我们是一支以远程办公为主、全球分布的团队，重视清晰沟通、责任担当，以及主动作为而非等待指示的人。
支付运营专员
远程 – 拉丁美洲地区
关于LumiMeds
LumiMeds是一家快速发展的美国远程医疗公司，正在改变人们对体重管理和代谢健康护理的获取方式。我们构建可扩展的系统，在患者旅程的每个阶段都提供卓越的患者体验，并保持运营卓越。
我们正在寻找一位注重细节的支付运营专员，负责支付相关流程，管理账单异常，解决支付争议，并帮助提升我们的收入运营。
如果你喜欢解决问题、发现模式，并在快节奏的初创环境中创建高效流程，我们很期待与你见面。
你会做什么
- 从初始通知到解决，管理支付争议和退款案件。
- 收集文件并为支付处理商和金融机构准备有说服力的证据包。
- 与客户支持、药房、临床运营和财务部门协调，解决支付相关问题。
- 调查失败支付、重复收费、订阅计费问题和退款请求。
- 监控支付活动，识别欺诈趋势或重复出现的运营问题。
- 保持对争议、退款和支付解决方案的准确记录。
- 推荐能减少退款并提高支付成功率的流程改进方案。
- 协助优化内部支付流程和运营效率。
必备条件
- 2年以上支付运营、账单运营、退款、风险运营或类似岗位的经验。
- 有管理支付争议或退款的经验。
- 有订阅或定期计费模型的经验。
- 强大的分析和解决问题的能力。
- 出色的书面沟通能力。
- 能够同时处理多个系统。
- 非常注重细节
查看英文原文
About LumiMeds
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.
As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.
We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.
Payment Operations Specialist
Remote – LATAM
About LumiMeds
LumiMeds is a fast-growing U.S. telehealth company transforming access to weight management and metabolic healthcare. We are building scalable systems that deliver an exceptional patient experience while maintaining operational excellence across every stage of the patient journey.
We're looking for a detail-oriented Payment Operations Specialist to own payment-related workflows, manage billing exceptions, resolve payment disputes, and help improve our revenue operations.
If you're someone who enjoys solving problems, identifying patterns, and creating efficient processes in a fast-paced startup environment, we'd love to meet you.
What You'll Do
- Manage payment disputes and chargeback cases from initial notification through resolution.
- Gather documentation and prepare compelling evidence packages for payment processors and financial institutions.
- Coordinate with Customer Support, Pharmacy, Clinical Operations, and Finance to resolve payment-related issues.
- Investigate failed payments, duplicate charges, subscription billing issues, and refund requests.
- Monitor payment activity to identify fraud trends or recurring operational issues.
- Maintain accurate records of disputes, refunds, and payment resolutions.
- Recommend process improvements that reduce chargebacks and improve payment success rates.
- Help optimize internal payment workflows and operational efficiency.
Must-Haves
- 2+ years of experience in Payment Operations, Billing Operations, Chargebacks, Risk Operations, or similar roles.
- Experience managing payment disputes or chargebacks.
- Experience with subscription or recurring billing models.
- Strong analytical and problem-solving skills.
- Excellent written communication skills.
- Comfortable working with multiple systems simultaneously.
- High attention to detail and strong organizational skills.
- Ability to work independently in a fast-paced startup environment.
- Professional English communication skills (written and spoken).
Nice-to-Haves
- Experience with telehealth, healthcare, pharmacy, or healthtech companies.
- Experience with Stripe, Authorize.net, Square, Braintree, or similar payment platforms.
- Experience with CRM platforms such as HubSpot, Salesforce, or Zendesk.
- Familiarity with fraud prevention tools.
- Experience working with recurring subscription businesses.
Success in this Role
Within your first few months, you'll:
- Own the payment dispute process end-to-end.
- Improve chargeback response times.
- Help reduce payment losses through stronger documentation and operational improvements.
- Become a trusted partner for Customer Support, Finance, and Clinical Operations.
Why Join LumiMeds?
- Remote-first culture.
- Opportunity to make a direct impact in a rapidly growing telehealth startup.
- High ownership and autonomy.
- Work alongside teams that are redefining digital healthcare.
How to Apply
If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.
This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps.
LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.
Please note: This role requires professional-level English communication and availability to work U.S. business hours.