外勤销售代表
Outbound Sales Agent
Collette正在寻找一名外勤销售专员加入我们优秀的团队。这是一份远程工作。
关于Collette：让我们带你去看世界
现在是进入旅游行业最好的时候。加入Collette团队，去探索世界、与他人建立联系，并体验这一最热门行业的沉浸式优势！作为北美历史最悠久的旅行社运营商，我们这家家族企业始终在创新和专业领域领先。Collette充满热情的团队努力实现旅行梦想，一直在寻找能够帮助塑造公司未来的优秀人才。成为Collette团队的一员意味着愿意成长、渴望学习和提问，并对探索世界充满热情。从回馈当地社区到为全球旅行者创造非凡体验，以及成为一支注重价值观且彼此关心的团队——Collette一切皆因人而起。那么你还等什么？你的旅程从这里开始。
职位概述：
此职位要求员工通过我们从网站、社交媒体、合作伙伴等多种渠道获得的潜在客户名单进行外勤联系，目标是通过差异化和个性化的客户体验来提升公司收入和客户忠诚度。
主要职责：
- 按照销售流程引导客户预订旅行团。
- 通过咨询方式处理客户需求。
- 创建、维护并更新包含完整信息和电子邮件的客户数据库。
- 保持及时的客户跟进策略。
- 使用邮件和通讯等方式向所有客人提供准确的信息。
- 了解客户需求并提出合适的服务解决方案。
- 达到或超越管理层及销售团队设定的销售目标。
- 在我们的预订系统中准确完成客户预订。
- 进行外勤电话联系以建立关系并为决策者安排后续会议。
- 定期与经理和团队成员沟通，审查线索轮换、成交技巧、政策和产品更新及其他重要信息。
- 持续致力于产品知识的学习，以更好地服务客户通话。
- 其他指派的任务。
知识与技能：
- 有外勤电话销售经验。
- 具备良好的主动倾听能力。
- 本科及以上学历优先。
- 必须性格外向且充满活力。
查看英文原文
Collette is seeking an Outbound Sales Agent to join our amazing team. This is a remote role.
About Collette: Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.
Position Summary:
This position requires team members to reach out to potential clients from a list of generated leads which we obtain from many sources including our website, social media, partnerships, and many more with the goal of building company revenue and customer loyalty through differentiated and personal guest experiences.
Primary Functions:
- Influence customers to book tours by following sales call flow.
- Handle customer needs by taking a consultative approach.
- Create, maintain, and update database of customers with complete information and emails.
- Maintain a timely customer follow up strategy.
- Use resources such as email and mailings to provide accurate information to all guests.
- Determine customer needs and propose appropriate service solutions.
- Meet or exceed the sales goals determined by Management and your Sales Team.
- Accurately complete a customer booking in our reservation system.
- Complete outbound calls to establish relationships and create follow-up appointments with decision makers.
- Regularly Communicate with manager and team members to review lead rotations, closing techniques, updates to policies and products, and other important updates
- Continued commitment to product education to better service customer calls.
- Other duties, as assigned.
Knowledge & Skills:
- Previous outbound calling/sales experience.
- Strong active listening skills.
- Bachelor’s Degree preferred.
- Must be outgoing and energetic.
- Excellent problem-solving skills.
- Must present and communicate in a professional manner.
- Excellent verbal and written communication skills.
- Must be organized with good time management skills.
- Experience in executing sales strategies.
- Possess strong presentation and closing skills.
- Must be self-motivated and able to work independently to meet or exceed goals.
- Must be able to collaborate and work within different teams to accomplish goals.
- Embraces a mindset of curiosity and continuous learning, actively exploring and leveraging AI and other emerging technologies to improve processes and drive efficiency across the organization.
Compensation & Benefits
We believe in taking care of our team—inside and outside of work.
The base pay for this position is $20.00/hour plus quarterly commission.
What We Offer:
- Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving
- Time Off: Generous PTO, paid holidays, and your birthday!
- Volunteer Time: Paid hours to give back to causes you care about
- Financial Security: 401(k) with company match
- Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program
- Career Growth: Tuition reimbursement to help you level up your skills
- Exclusive travel discounts, incentives and more!!
Originally posted on Himalayas