产品经理，Epic 服务
Product Manager, Epic Services
感谢您考虑在Ensemble的职业发展！
Ensemble是为医疗系统（包括医院和附属的医生集团）提供技术驱动的收入周期管理解决方案的领先供应商。他们为全国客户提供端到端的收入周期解决方案，以及一套全面的点解决方案。
Ensemble通过保持医院的健康来维护社区的健康。我们认识到医疗行业需要人性化的关怀，我们相信每一次互动都应有意义。这就是为什么我们的员工是我们最重要的部分。通过赋予他们挑战现状的能力，我们知道他们将是改变的关键！
O.N.E使命：
- 客户专注：通过理解客户、患者和同事的需求并超越他们的期望，持续提供卓越的体验。
- 拥抱新想法：通过拥抱新兴技术并培养创新和实验的文化，持续进行创新。
- 追求卓越：通过展示我们的“KLAS最佳”Ensemble差异原则，以高水平执行并持续交付出色的结果。
机会：
Epic产品经理运用产品管理思维来处理Epic平台，专注于理解业务问题并找到可扩展的Epic解决方案。这个角色塑造Epic战略、标准和采用方式，以支持客户一致且高效运作。Epic产品经理作为一位值得信赖的高管级合作伙伴，与运营、Epic服务、产品、创新、数据和合作伙伴成功团队紧密合作，形成清晰的、面向解决方案的建议，指导Epic功能和升级、标准操作模型（SOM）和操作手册的设计。这是一个内部的个人贡献者角色，直接向Epic服务副总裁汇报。
主要职责
Epic产品专业知识与战略
• 作为Epic功能、当前能力和未来路线图的专家。
• 制定Epic升级、增强和功能采用的战略。
• 评估Epic功能的适用性和价值。
运营合作
• 与运营团队投入大量时间，了解流程、挑战和成功经验。
• 将业务需求转化为Epic标准和采用策略。
问题发现与解决
• 领导发现过程，先理解根本问题再定义解决方案。
• 应用创造性方法解决问题。
查看英文原文
Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
The Epic Product Manager applies a product‑management mindset to the Epic platform, focusing on understanding business problems to solve and identifying scalable, Epic‑based solutions. This role shapes Epic strategy, standards, and adoption to support consistent, high‑performing operations across clients. The Epic Product Manager operates as a trusted, executive‑facing partner, working closely with Operations, Epic Services, Product, Innovation, Data, and Partnership Success to form clear, solution‑oriented recommendations that inform Epic feature & functionality design, upgrades, Standard Operating Models (SOMs), and playbooks. This is an internal, individual contributor role that reports directly to the VP, Epic Services.
Key Responsibilities
Epic Product Expertise & Strategy
• Serve as an expert in Epic functionality, current capabilities, and future roadmap.
• Set strategy for Epic upgrades, enhancements, and feature adoption.
• Evaluate Epic functionality for applicability and value.
Operational Partnership
• Spend significant time with Operations to understand workflows, challenges, and successes.
• Translate business needs into Epic standards and adoption strategies.
Problem Discovery & Solutioning
• Lead discovery to understand underlying problems before defining solutions.
• Apply creative problem‑solving and solution‑oriented thinking.
• Form clear, prescriptive recommendations with rationale and tradeoffs.
Requirements, Scoping & Standards
• Lead requirements and scoping across Ops, Epic, Innovation, Product, and Data initiatives.
• Inform Epic SOMs based on functionality and best practices.
• Own development and maintenance of Epic playbooks.
• Identify integration needs and opportunities, translating operational requirements into scalable Epic‑aligned integration approaches, including third-party systems.
Education & Partnership
• Educate and partner across Epic Services on Epic standards and functionality.
• Partner closely with Partnership Success to support consistent messaging to clients.
• Participate in Epic RevCyclers and lead workgroups as needed.
Qualifications Required
• Bachelor’s degree required.
• 5+ years of Epic experience in healthcare operations or an IT environment.
• Epic certification(s) in Patient Access, Hospital Billing, Professional Billing, or HIM.
• Deep Epic functional expertise.
• Strong executive‑ready communication skills.
• Creative, solution‑oriented problem‑solving mindset.
Preferred
• Experience in product management, solution design, or operational strategy.
This position pays between $92,400 - $138,600 based on experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact .
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
Employment Disclaimers – Ensemble
Originally posted on Himalayas