人身伤害法律助理 - 自由职业，远程
Personal Injury Legal Assistant - Freelance, Remote
关于客户
该客户从事法律行业，专注于人身伤害法。他们目前正寻求扩充团队，以确保高效的案件管理和客户满意度。此职位对于保持工作流程和协助律师至关重要。
为什么需要这个职位？
该职位的主要目标是填补内部助理留下的关键空缺。通过聘请专职的法律助理，客户旨在改善沟通、优化案件管理并提升整体客户满意度。
你将带来的影响
案件管理文件开发
- 在治疗和索赔准备期间，作为指定客户的首要联系人。
- 在律师事务所的案件管理系统中保持准确、完整和最新的记录。
- 监控医疗进展，并定期与客户跟进。
索赔准备（无谈判权限）
- 撰写清晰、有说服力且有充分支持的和解索赔。
- 在提交前确认所有治疗已完成。
- 向保险公司提交最终的索赔。
客户沟通满意度
- 每7–10个工作日主动与客户沟通。
- 及时回复客户的电话、邮件和消息。
- 清晰解释治疗预期和文件需求。
留置权、保险覆盖合规监控
- 识别可能涉及医疗保险的情况，并通知主管律师。
- 在案件文件中清晰记录所有留置权相关发现。
文件记录、合规风险管理
- 准确记录所有案件活动和客户沟通。
- 严格遵守HIPAA和州隐私法律。
技能、知识和专长
要求：
- 具有直接处理美国人身伤害非诉讼流程（阶段1–2）的经验，包括医疗记录获取、账单收集和索赔包撰写。
- 优秀的英语书面和口语能力，发音清晰，电话礼仪良好，适用于客户通话和供应商跟进。
- 有证明的能力和专门的设置，能够一致地在美国东部时间（上午9点至下午5点ET）工作，没有出勤冲突。
- 有经验或展示出在法律CRM系统（推荐Smart Advocate）和VOIP/电话软件（推荐RingCentral）中的操作能力。
你的超能力是…
- 你能够主动管理自己的任务队列，独立推动文件进展，无需额外指导。
查看英文原文
About the Client
This client operates in the legal industry, focusing on personal injury law. They are currently seeking to enhance their team to ensure efficient case management and client satisfaction. This role is crucial for maintaining workflow and supporting attorneys in their efforts.
Why does this role exist?
The primary objective of this role is to fill a critical gap left by an internal paralegal. By hiring a dedicated legal assistant, the client aims to improve communication, streamline case management, and enhance overall client satisfaction.
The Impact you’ll make
Case Management File Development
- Serve as the primary point of contact for assigned clients during treatment and demand preparation.
- Maintain accurate, complete, and up-to-date records in the firm’s case management system.
- Monitor medical treatment progress and follow up regularly with clients.
Demand Preparation (No Negotiation Authority)
- Draft clear, persuasive, and well-supported settlement demands.
- Confirm that all treatment is complete prior to submission.
- Submit finalized demands to insurance carriers.
Client Communication Satisfaction
- Maintain proactive communication with clients every 7–10 business days.
- Return client calls, emails, and messages promptly.
- Clearly explain treatment expectations and documentation needs.
Liens, Coverage Compliance Monitoring
- Identify potential Medicare involvement and notify the supervising attorney.
- Document all lien-related findings clearly in the case file.
Documentation, Compliance Risk Management
- Accurately document all case activity and client communications.
- Maintain strict compliance with HIPAA and state privacy laws.
Skills, Knowledge and Expertise
Required:
- Direct prior experience handling US personal injury pre-litigation workflows (Stages 1–2), including medical records retrieval, billing collection, and demand package drafting.
- Exceptional written and verbal English skills with clear pronunciation and strong phone etiquette for client calls and provider follow-ups.
- Proven ability and dedicated setup to consistently work US Eastern Time hours (9:00 AM – 5:00 PM ET) without attendance conflicts.
- Hands-on experience or demonstrated tech fluency in navigating legal CRM systems (Smart Advocate preferred) and VOIP/phone software (RingCentral preferred).
Your superpowers are...
- You take full initiative over your task queue, moving files forward independently without needing daily direction on what to work on next.
- Warm, polite, and reassuring tone over the phone, capable of supporting clients undergoing medical treatment with patience and clarity.
- Outstanding attention to detail when organizing medical records, itemized billings, damage documentation, and maintaining structured notes.
- Quick to adapt to remote desktop setups, digital fax systems, Outlook calendaring, and integrated telephony tools.
- Firm commitment to maintaining confidentiality, safeguarding data (HIPAA), and recognizing strict legal boundaries (never offering legal advice).
WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
You should apply if...
- You are a self-motivated legal support professional who thrives on managing your own priority queue and takes pride in keeping cases moving without constant supervision.
- You genuinely care about helping injured clients feel heard, valued, and supported throughout their recovery journey.
- You bring high energy, sense of urgency, and strong organization to your work, leaving no email unreturned or file unupdated.
- You value consistency, punctuality, and long-term stability working full-time aligned with US Eastern business hours.
What to expect...Work Setup:
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
- 40 hours per week
- Monday through Friday, 9:00 AM – 5:00 PM ET (Eastern Time).
Compensation:
- $7 per hour
- No benefits package included
Benefits
Originally posted on Himalayas