实施分析师
Implemenation Analyst
关于GovPilot：
GovPilot为地方政府提供基于云的软件解决方案，旨在让我们的社区成为更美好的生活和工作场所。作为一家以使命驱动的公司，GovPilot致力于创造能服务公共利益的技术。
我们寻找那些对自己的工作感到自豪，并不断追求自我提升、技能和知识进步的团队成员。如果你觉得这符合你——并且你希望在一个能让你茁壮成长的工作环境中工作，我们希望你能加入我们！
我们提供的福利：
- 具有竞争力的薪资。
- 美国：无限制带薪休假；加拿大：累积带薪休假。
- 远程办公团队。
- 美国全面的健康、牙科和视力保险。
- 职业发展机会和学习预算。
- 家庭办公室和IT预算。
- 支持性的团队环境。
- 有机会参与使用前沿技术的创新项目。
这份工作能为你带来的：
- 复杂而有意义的挑战，帮助地方政府成功采用使社区更健康、更安全的技术。
- 对客户成功产生直接且可见的影响。你将是一个关键角色，将一份签约合同转化为在Hedgerow上正常运行的政府机构。
- 很大的自由度来安排你的工作和生活。我们关注的是影响和结果，而不是复杂的官僚主义和不必要的严格标准。
- 具有竞争力的薪资、无限制带薪休假以及一系列福利。
- 一个支持性的职场环境，你可以在这里成长并挑战自己，发挥最佳水平。
你将负责：
- 在项目经理的指导下，从启动到上线，执行新Hedgerow客户的实施流程。
- 分析并理解每个客户的企业流程，并应用最佳实践来指导这些流程如何转化为Hedgerow。
- 成为产品专家，配置平台以匹配每个机构的特定工作流程、数据和合规要求。
- 需要对SaaS平台、云环境和数据管理原则有深入理解。
- 需要熟练使用Wrike、HubSpot、Salesforce、Jira或其他与实施相关的平台。
- 使用Hedgerow的报告编写工具创建自定义报告，这通常涉及复杂的SQL存储过程。
- 对客户团队（检查员、管理员和员工）进行Hedgerow使用培训。
- 识别并解决设置过程中出现的技术或流程问题，并向项目经理汇报。
查看英文原文
About GovPilot:
GovPilot provides cloud-based software solutions to local governments, aiming to make our communities better places to live and work. As a mission-driven company, GovPilot is committed to creating impactful technology that serves the public good.
We are looking for team members who take pride in their work and seek to consistently improve themselves, their skills, and their knowledge. If this sounds like you–and the type of work environment where you’d thrive–we hope you’ll join us!
What We Offer:
- Competitive salary.
- Unlimited PTO for United States, Accrued PTO for Canada.
- Remote Workforce
- Comprehensive health, dental, and vision insurance for the United States.
- Professional development opportunities and learning budget.
- Home office and IT budget.
- Supportive team environment.
- The chance to work on innovative projects with cutting-edge technologies.
What This Job Can Offer You
Complex and meaningful challenges, helping local governments successfully adopt technology that makes their communities healthier and safer.
- Direct, visible impact on customer success. You'll be a key part of turning a signed contract into a government agency that's up and running on Hedgerow.
- A lot of freedom to organize your work and life. We focus on impact and results, not complicated bureaucracy and unnecessarily rigid standards.
- Competitive salary, unlimited PTO, and a set of benefits.
- A supportive work environment where you can grow and challenge yourself to do your best work.
What You'll Do
- Support the Project Manager in executing the implementation process for new Hedgerow customers, from kickoff through go-live.
- Analyze and understand each customer's business processes and apply best practices to guide how those processes translate into Hedgerow.
- Become a product expert to configure the platform to match each agency's specific workflows, data, and compliance requirements.
- Strong understanding of SaaS platforms, cloud environments, and data management principles required.
- Proficiency with tools such as Wrike, HubSpot, Salesforce, Jira, or other implementation-related platforms required..
- Create custom reports using Hedgerow's report writing tool, which often involves complex SQL stored procedures.
- Train customer teams (inspectors, administrators, and staff) on how to use Hedgerow.
- Identify and troubleshoot technical or process issues that arise during setup, escalating to the Project Manager as needed.
- Use AI tools to accelerate documentation, data mapping, and configuration work, and help identify where AI can improve implementation speed and quality.
- Document implementation processes and contribute to internal playbooks to improve future onboarding.
What You Bring
- 5+ years of experience in implementation or onboarding of SaaS solutions.
- Ability to manage multiple customer implementations simultaneously.
- Comfort working with data, including understanding data structures, interpreting datasets, and validating accuracy across systems.
- Working knowledge of SQL (queries and report writing across relational databases).
- Comfort using AI tools (such as Claude or similar) to speed up data analyses, documentation, and configuration work.
- Excellent communication skills, both verbal and written, with the ability to translate technical concepts for non-technical government staff.
- Proficiency with tools like HubSpot, or similar CRM/project management platforms.
- A problem-solving mindset and comfort navigating ambiguity.
What Makes You Stand Out
- Experience in Gov-Tech SaaS, public health, environmental health, or a related sector.
- Experience implementing SaaS solutions for local governments or public health/environmental agencies.
- Hands-on experience using AI tools to improve workflow efficiency (e.g., data transformation scripts, documentation generation, process automation).
- Self-motivated, detail-oriented, and driven to see a project through to a successful launch.
Equal Opportunity Employer:
GovPilot is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It's important to us that our workforce reflects people of all backgrounds, identities, and experiences and by providing this data, if you choose to, it will help us to stay accountable.
Join us in creating amazing technology solutions that make a difference. Apply today!
Originally posted on Himalayas