合作伙伴成功经理
Partner success Manager
Cynet 正在寻找一位经验丰富的、以网络安全为导向的合作伙伴成功经理，负责管理我们北美/拉美合作伙伴生态系统（MSP、MSSP、经销商）以及直接客户的关系。在此职位中，您将负责推动价值实现、支持采用、指导赋能，并确保合作伙伴和客户的长期成功。
您将与 Cynet 的入职团队紧密合作（该团队负责入职流程），确保顺利过渡到持续的成功。作为合作伙伴和客户的可信顾问，您将提供战略指导，将反馈转化为行动，并与商业和技术团队协作，主动管理风险、升级问题和增长机会。
如果您擅长建立有意义的关系，平衡技术和业务对话，并支持由合作伙伴交付和直接客户部署的项目，那么这个职位非常适合您。
您将负责的工作
合作伙伴成功职责
- 监督合作伙伴/客户的入职旅程（入职团队主导流程），并确保为长期成功做好准备
- 与合作伙伴利益相关者保持积极且战略性的沟通
- 定期进行客户访谈和沟通计划
- 为合作伙伴开展季度业务回顾（QBR）；与客户管理层开展高管业务回顾（EBR）
- 跟踪合作伙伴/客户满意度、使用情况、采用率和绩效指标
- 作为问题的主要升级点，并协调内部团队
- 在合作伙伴组合中识别采用增长和收入扩展的机会
- 早期识别风险并实施缓解计划
- 在产品、工程、成功团队、支持和销售之间倡导需求和反馈
- 通过深入了解合作伙伴的运作方式以及 Cynet 如何增强他们的服务交付，成为值得信赖的顾问
- 要求
- 3-4 年客户成功、合作伙伴成功、客户管理或渠道相关经验
- 3 年以上网络安全、SaaS 或技术产品经验（优先）
- 出色的书面和口头沟通能力
- 能够跨职能协作并影响他人，即使没有权威
- 强大的分析能力和商业意识
- 有同时管理多个客户或合作伙伴的显著业绩记录
- 英语、西班牙语 - 必须掌握。葡萄牙语 - 有优势
- 您是
- 一位关系建设者，能够成为合作伙伴和最终客户的可信顾问
查看英文原文
Description
Cynet is seeking an experienced, cyber-oriented Partner Success Manager to own relationships across our NA/LATAM partner ecosystem (MSPs, MSSPs, resellers) and our direct customers. In this role, you will be responsible for driving value, supporting adoption, guiding enablement, and ensuring long-term success for both partners and customers.
You will collaborate closely with Cynet’s Onboarding team (who leads the OB process), ensuring a smooth transition into ongoing success. As a trusted advisor to partners and customers, you will provide strategic guidance, translate feedback into action, and proactively manage risks, escalations, and growth opportunities in collaburation with the Commercial and Technical teams.
If you excel in building meaningful relationships, balancing technical and business conversations, and supporting both partner-delivered and direct customer deployments, this role is an excellent fit.
What will you do
Partner Success Responsibilities
- Oversee the partner/customer onboarding journey (Onboarding team leads the process) and ensure readiness for long-term success
- Maintain proactive and strategic communication with partner stakeholders
- Maintain regular customer check-ins and communication plans
- Conduct partner-facing Quarterly Business Reviews (QBRs); Conduct Executive Business Reviews (EBRs) with customer leadership
- Track partner/customer satisfaction, usage, adoption, and performance metrics
- Serve as the primary point of escalation for issues and coordinate with internal teams
- Identify opportunities within partner portfolios for adoption growth and revenue expansion
- Identify risks early and implement mitigation plans
- Advocate for requirements and feedback across product, engineering, PS, support, and sales
- Act as a trusted advisor by deeply understanding how partners operate and how Cynet strengthens their service delivery
Requirements
- 3-4 years in Customer Success, Partner Success, Account Management, or Channel roles
- 3+ years Cybersecurity, SaaS, or technical product experience (preferred)
- Excellent written and verbal communication skills
- Ability to work cross-functionally and influence without authority
- Strong analytical skills and business acumen
- Proven track record managing multiple customers or partners simultaneously
- English, Spanish - required. Portuguese - advantage
You are
- A relationship builder who becomes a trusted advisor to both partners and end-customers
- Channel-savvy—familiar with MSP/MSSP/VAR operational models
- Customer-focused—experienced in driving adoption, value realization, and retention
- A strategic thinker able to navigate business outcomes and technical details
- An exceptional communicator who can present confidently to technical and executive stakeholders
- Proactive, solutions-oriented, and able to anticipate issues before they escalate
- Organized, calm under pressure, and capable of managing multiple accounts simultaneously
- Business-minded with strong ability to identify growth opportunities
About Us
Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts.
With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.
Why Cynet?
Benefits & Programs
- Holistic well-being: Comprehensive health benefits, employee assistance programs, and an annual wellness allowance
- Flexibility & balance: Flexible working hours, work-from-home allowances, in-office perks, and dedicated time for learning and self-development
- Time off: Generous vacation and wellness time off, country-specific holidays, and paid parental leave for all caregivers
- Financial security: Country-specific life insurance and retirement programs
- Everyday perks: Mobile phone and gym expense reimbursement, plus office lunches
Originally posted on Himalayas