医疗保健虚拟助理 Athena EMR 经验
Healthcare Virtual Assistant Athena EMR Experience
Snapscale 正在寻找一位技术娴熟的医疗虚拟助理，以支持远程设置下的美国诊所日常运营，并确保无缝的患者体验。该职位需要出色的沟通能力、细致的关注和在美国医疗流程方面的实际经验。理想的候选人必须具备在 EMR 系统（特别是 Athena EMR）方面的实际经验，并能够在远程工作的同时高效地处理多项临床和行政任务。
主要职责
- 准确高效地验证患者福利和保险覆盖情况
- 重新激活老患者并通过持续跟进保持联系
- 专业且富有同理心地处理来电并协助患者解答问题
- 进行预约确认、提醒和外呼跟进
- 使用 Athena EMR 安排和重新安排患者预约
- 在 Athena EMR 中维护和更新患者记录（必需）
- 执行医疗病历清理，确保患者数据的准确性和完整性
- 按照支付方和诊所指南处理事先授权
- 按照诊所规程处理处方续方
- 审核实验室结果并跟进缺失或待定的报告
- 在远程环境中支持诊所流程的监控和协调，包括虚拟系统和工具
- 至少 6 个月至 1 年的 Athena EMR 实际操作经验（必需）
- 具有与美国诊所和/或健康保险公司合作的经验
- 具有保险验证、患者协调和来电处理经验
- 具有医疗病历清理和事先授权处理经验
- 具有续方处理、实验室结果审核和跟进协调经验
- 具有医疗计费和编码经验者优先
- 具有良好的书面和口头英语沟通能力
- 高度有条理、注重细节，并具备远程工作的自我驱动力
- 必须拥有稳定的互联网连接和专用的安静家庭办公空间
申请时请提及单词 **ADMIRABLY** 并标记 RMTE0LjIyOC42NC4xMzM=，以表明您已完整阅读职位描述（#RMTE0LjIyOC42NC4xMzM=）。这是用于防止垃圾申请人的测试功能。公司可以搜索这些词语来找到阅读过此职位描述的申请人，以确认他们是人类。
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Overview
Snapscale is seeking a highly skilled Healthcare Virtual Assistant to support day-to-day U.S. clinic operations in a remote setup and ensure a seamless patient experience. This role requires strong communication skills, attention to detail, and hands-on experience in U.S. healthcare processes. The ideal candidate must have proven expertise in EMR systems, specifically Athena EMR, and the ability to manage multiple clinical and administrative tasks efficiently while working remotely.
Key Responsibilities
- Verify patient benefits and insurance coverage accurately and efficiently
- Reactivate past patients and maintain engagement through consistent follow-ups
- Handle inbound calls and assist patients with inquiries professionally and empathetically
- Conduct appointment confirmations, reminders, and outbound follow-ups
- Schedule and reschedule patient appointments using Athena EMR
- Maintain and update patient records in Athena EMR (required)
- Perform medical chart scrubbing to ensure accuracy and completeness of patient data
- Process and manage prior authorizations following payer and clinic guidelines
- Handle prescription refills in accordance with clinic protocols
- Audit laboratory results and follow up on missing or pending reports
- Support monitoring and coordination of clinic workflows in a remote setting, including virtual systems and tools
- Minimum 6 months to 1 year of hands-on experience with Athena EMR (required)
- Experience working with US based clinics and/or health insurance providers
- Experience in insurance verification, patient coordination, and inbound call handling
- Experience in medical chart scrubbing and prior authorization processing
- Experience in refill processing, lab result auditing, and follow-up coordination
- Medical billing and coding experience is an advantage
- Strong written and verbal English communication skills
- Highly organized, detail-oriented, and self-motivated for remote work
- Must have a stable internet connection and a dedicated quiet home workspace
Please mention the word **ADMIRABLY** and tag RMTE0LjIyOC42NC4xMzM= when applying to show you read the job post completely (#RMTE0LjIyOC42NC4xMzM=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.