客户服务与行政助理
Customer Service and Admin Assistant
这是一个远程职位。
职位概述
我们正在寻找一位注重细节且高度有条理的客户服务与行政助理，为客户提供端到端的行政、客户服务和订单管理支持。该职位在确保日常运营顺畅、准确处理订单、及时响应客户沟通以及按时报告方面起着关键作用。理想的候选人积极主动，以截止日期为导向，能够在保持高标准的准确性和专业性的同时，处理多项优先任务。
职能职责（不限于）
• 一般行政工作，包括电话、咨询和邮件的分类处理
• 订单接收电话/销售电话/客户服务/数据库维护
• 订单录入/验证/标注差异
• 短缺通知，包括跟进可重新订购的日期
• 在门户中开具订单发票并维护发货记录
• 与运输公司安排时间槽预订
• 应收账款相关工作
• 使用多种资源记录零售商销售趋势和需求
• 客户周报和预测
• 协助下载月度报表
• 通过电话、电子邮件、网页提交等方式收集和记录消费者反馈
• 处理客户投诉并进行设置
• 按要求参加定期会议
• 将食谱从Instagram上传到网站
• 审核客户网站，确保图片/数据准确
• 市场调研
• 支持关键物流功能
要求
- 中级微软办公技能 – Excel 和 PowerPoint 是必需
- • 以截止日期为导向
- • 强大的口头和书面沟通能力
- • ERP 经验
- • 有与澳大利亚企业进行企业对企业的销售经验者优先
工作环境与期望
虽然这是一个居家办公的职位，但需要明确的是，这是一份全职工作，不是自由职业或弹性工作时间安排。您将被要求按照固定班次工作，并保持与办公室环境中相同的高水平专业性和责任感。✅ 此职位要求：
· 对设定的工作时间有纪律性和承诺（严格班次时间，不灵活）
- 工作时间内使用时间跟踪软件
- 参与团队和客户会议时需开启摄像头
- 在整个班次中保持持续的可用性和响应性
- 将此视为长期的全职工作，而非兼职或自由职业任务
⏱ 工资每两个月发放一次。我们正在寻找一位符合要求的人选
查看英文原文
This is a remote position.
Role OverviewWe are seeking a detail-oriented and highly organized Customer Service & Admin Assistant to provide end-to-end administrative, customer service, and order management support. This role plays a critical part in ensuring smooth daily operations, accurate order processing, responsive customer communication, and timely reporting. The ideal candidate is proactive, deadline-driven, and capable of managing multiple priorities while maintaining high standards of accuracy and professionalism.
Functional Responsibilities (Not Limited to)
• General Admin including Triaging of phone calls, enquiries and emails
• Order Taking Calls / Sales Calls / Customer Service / Database Hygiene
• Order Keying / Validation / Highlighting discrepancies
• Short Supply Notifications including following up available reorder dates
• Order Invoicing in Portals and record maintenance for dispatches
• Timeslot Booking with Transport
• AR Related Work
• Recorder retailer sales trends and demands using a variety of resources
• Customer Weekly Reports and Forecasts
• Assist with month end report downloads
• Taking and recording consumer feedback via phone, email, web submission.
• Closure of customer complaints and set up
• Attend Regular meetings as required
• Uploading of Recipes to customer from Instagram to Website
• Review customer websites to ensure images / data is accurate
• Market Research
• Back up of key logistics functions
Requirements
- Intermediate MS Office Skills – Excel and PowerPoint is a must
- • Deadline-driven
- • Strong verbal and written communication skills
- • ERP Experience
- • Preferably worked with business to business sales with an Australian business.
Work Environment & Expectations While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment. ✅ This role requires:
· Discipline and commitment to set working hours (strict shift times, not flexible)
- Use of time tracking software during work hours
- Active participation in team and client calls with your camera ON
- Consistent availability and responsiveness throughout your shift
- Treating this as a long-term, full-time job—not a side gig or freelance task
⏱ Payroll is processed bi-monthly. We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.
Benefits
1. Monthly Salary: Php 35,0002. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month 3. You will be paid extra for overtime and Philippines' public holidays 4. Probation: 6 months and after Probation
· 10 days annual leave credits
- 5 days of sick leave
5. HMO offered after 6-months probation 6. Eligible for 13th Month Pay after 30 days 7. Annual salary review8. Laptop provided after 30 days 9. Permanent work-from-home role. You will have to use your own internet. 10. SHIFT TIMES: 6:30 AM to 3:30 PM Philippine time, Monday to Friday
Originally posted on Himalayas