高级产品总监，客户参与组
Senior Product Director, Client Engagement Group
高级产品总监，客户参与团队
在Squarespace，我们赋能产品团队以客户喜爱的方式解决难题并增强我们的业务。作为客户参与团队（CEG）的高级产品总监，您将负责Squarespace客户参与平台的产品策略和执行：包括CRM、电子邮件活动、自动化以及交易性沟通，这些功能使我们的商家能够建立持久的客户关系并推动其在Squarespace上的业务增长。
客户参与团队是Squarespace增长战略的核心。我们的营销工具是提高产品附加价值、减少商家流失率以及在服务电商领域建立差异化地位的关键杠杆。您将负责将我们当前的沟通产品转变为一个统一的客户参与中心的愿景……一个能够与顶级工具竞争，同时利用Squarespace独特数据和生态系统优势的平台。
您将直接向Squarespace总裁汇报，并成为产品领导团队的一员。您可以在我们的纽约总部现场（混合办公）或在美国境内远程工作。
您将负责……
- 定义并推动CEG的多年产品愿景和策略——涵盖CRM、电子邮件活动、自动化、交易性沟通以及新兴渠道（包括短信）——明确地关注收入增长和平台影响
- 全权负责电子邮件活动业务线：报告收入表现，制定参与度和市场进入策略，并与商业和营销利益相关者紧密合作，主导路线图决策
- 通过优先投资于商业CRM、交易自动化、灵活的沟通渠道和高级细分功能，打造具有竞争力的全功能客户参与平台，满足当今服务卖家的复杂需求
- 领导、发展和指导多个产品线的产品经理团队，对假设驱动开发、路线图严谨性和以客户为中心设高标准
- 与工程和设计职能负责人合作，交付团队成果；在需要时排除障碍，保持高优先级项目的推进速度
- 与Squarespace生态系统中的各个部门——商务、增长、财务解决方案和市场进入——协作，确保CEG产品深度集成到更广泛的平台中
- 推动
查看英文原文
Sr Director of Product, Client Engagement Group
At Squarespace, we empower our product teams to solve hard problems in ways that our customers love and strengthen our business. As Senior Director of Product for the Client Engagement Group (CEG), you will lead the product strategy and execution for Squarespace's customer engagement platform: the CRM, email campaigns, automations, and transactional communications that enable our merchants to build lasting customer relationships and grow their businesses on Squarespace.
The Client Engagement Group sits at the center of Squarespace's growth strategy. Our marketing tools are a critical lever in increasing product attach, reducing merchant churn, and building a differentiated position in the service commerce landscape. You will own the vision for transforming our current communications offering into a unified customer engagement hub… one that competes with best-in-class tools while leveraging Squarespace's unique data and ecosystem advantages.
You will report directly to the President of Squarespace and serve as a member of the Product leadership team. You will have the option of working on-site (hybrid) at our NYC headquarters or remotely within the U.S.
You’ll Get To…
- Define and drive the multi-year product vision and strategy for CEG - spanning CRM, email campaigns, automations, transactional communications, and emerging channels including SMS - with a clear line of sight to revenue growth and platform impact
- Own the Email Campaigns business line end-to-end: report on revenue performance, develop engagement and GTM strategies, and lead roadmap decisions in close partnership with commercial and marketing stakeholders
- Build toward a competitive, full-featured customer engagement platform by prioritizing investments in business CRM, transactional automations, flexible communication channels, and advanced segmentation that meet the sophisticated needs of today's service sellers
- Lead, grow, and mentor a team of product managers across multiple product lines, setting a high bar for hypothesis-driven development, roadmap rigor, and customer-centricity
- Partner with Engineering and Design functional leads to deliver outcomes across the team; step in to remove blockers and maintain velocity on high-priority initiatives
- Collaborate across the Squarespace ecosystem - with Commerce, Growth, Financial Solutions, and GTM - to ensure CEG products are deeply integrated into the broader platform
- Champion the use of Squarespace data and AI to create smarter automation flows, personalized outreach, and differentiated customer engagement experiences that competitors cannot easily replicate
- Shape the process, craft, and standards for senior product leadership at Squarespace
Who We’re Looking For
- 12+ years of product management experience, with a meaningful portion spent building and scaling customer engagement, CRM, marketing, or communications products
- 5+ years leading and developing teams of product managers in complex, multi-product environments
- Deep familiarity with the customer engagement and email service provider landscape; informed perspective on what it takes to compete with and differentiate from best-in-class marketing and CRM tools
- Demonstrated ability to own a revenue-generating product line with accountability for business outcomes, not just product delivery
- Strong strategic instincts paired with a bias for execution; comfortable operating at the intersection of vision-setting and unblocking day-to-day team work
- Excellent communicator and cross-functional partner with the credibility to influence senior leadership and align stakeholders across product, engineering, commercial, and marketing functions
- Experience applying hypothesis-driven development and experimentation to accelerate product-market fit and grow adoption
Benefits & Perks
- A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
- Supplemental Life and Disability Insurance plans
- Fertility and adoption benefits
- Headspace mindfulness app subscription
- Global Employee Assistance Program
- Retirement benefits with employer match
- Flexible paid time off
- 12 weeks paid parental leave and family care leave
- Pretax commuter benefit
- Education reimbursement
- Employee donation match to community organizations
- 7 Global Employee Resource Groups (ERGs)
- Dog-friendly workplace
- Free lunch and snacks
- Private rooftop
- Hack week twice per year
US Cash Compensation Range
Cash Compensation Range: $323,000 - $435,000 USD
The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.
About Squarespace
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.
Our Commitment
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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