高级薪酬管理员
Senior Payroll Administrator
我们的薪酬运营是业务的核心，管理客户组合并确保端到端薪酬服务的持续、准确和按时交付。
我们正在寻找一名高级薪酬管理员，他们将与客户群体合作，从薪酬周期开始到收入申报，全程管理客户的薪酬，指导客户在税务和社会申报方面的流程，并提供一流的客户服务体验。
作为薪酬交付经理的支持者，高级薪酬管理员将作为薪酬团队的高级成员，与团队其他成员分享知识，支持客户薪酬的持续、准确交付。
在典型的一天中，您将...
- 作为多样化薪酬客户组合的中心联系人，在最少监督的情况下，持续提供出色的客户服务
- 按照约定的时间表处理和审查各种人数和高复杂度的爱尔兰薪酬
- 主持并主持与客户的定期治理会议，跟踪进度、审查绩效并识别改进机会
- 确保薪酬手册保持相关性并定期更新以反映当前流程和法规
- 准备薪酬日历和检查清单，确保每份薪酬处理后都完成检查表
- 回答并解决客户、合作伙伴和同事的复杂查询
- 准备并上传ROS提交，并代表客户处理其收入查询
- 准备并上传MFF提交至NAERSA，并回应客户关于自动加入事宜的查询
- 提供卓越的客户服务，快速有效地响应所有查询，并确保问题得到直接解决或通过正确的升级渠道处理
- 确保客户充分了解其服务是如何被管理的，不会有任何疑问
- 确保对服务交付的任何风险都能迅速、真实地传达给客户和相关经理，并在提出解决方案或缓解措施时表现出创新和敏捷性
- 在沟通时保持诚实和真实，无论是正面还是困难的对话
- 作为优秀的团队成员，支持团队成员在技术及法规方面的知识，以确保客户满意度
查看英文原文
Our payroll operations are at the heart of our business, managing a portfolio of customers and ensuring the delivery of the end-to-end payroll service consistently, accurately and on time.
We are looking for a Senior Payroll Administrator who will work with their customer base to manage their payroll from the beginning of the payroll cycle right through to Revenue declarations, advising and guiding customers through the cycle on tax and social declarations and providing a best in class customer experience.
Supporting the Payroll Delivery Manager, the Senior Payroll Administrator will act as a senior member of the payroll team, supporting and sharing knowledge with the rest of the team to support the consistent and accurate delivery of our customers payrolls.On a typical day you'll be...
- Acting as the focal point for a varied portfolio of payroll clients with minimal supervision, delivering consistently fantastic customer service
- Processing & reviewing end-to-end Irish payrolls of various headcount and high complexity in accordance with agreed timelines
- Hosting and chairing regular governance calls with clients to track progress, review performance and identify opportunities for improvement
- Ensuring that payroll manuals are relevant and updated regularly to reflect current processes & legislation.
- Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
- Answering & resolving complex queries from clients, partners and colleagues
- Preparing and uploading ROS submissions and dealing with Clients Revenue queries on their behalf.
- Preparing, uploading MFF submissions to NAERSA and responding to clients queries on the autoenrollment matters.
- Delivering excellent customer service, responding quickly and effectively to all queries and ensuring that issues are resolved either directly or through the right escalation channels
- Making sure that customers are fully updated and never in any doubt as to how their service is being managed
- Making sure that any risks to service delivery are communicated quickly and realistically to the client and to the appropriate managers and being innovative and agile in bringing solutions or mitigations to the table.
- Being honest and authentic in communicating both positive and difficult conversations
- Being a brilliant team player, supporting colleagues with technical and legislative knowledgeacross the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind
To be truly effective you will…
- IPASS certified with at least 5 years of proven experience in Irish payroll processing, ideally in a busy bureau environment (if you have experience with Megapay- that would be a fantastic asset)
- Great team player with the ability to work under pressure and coordinate multiple payrolls
- Exceptional attention to detail and driven by accuracy and quality with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
- Great customer service skills, able to build solid working relationship with our clients
- Being able to take ownership of challenging tasks
- Being action-oriented, willing to step up and be counted under pressure and seize opportunities to make things work better for both customers and colleagues
- Really good with databases, systems and software packages, especially Microsoft Excel
Originally posted on Himalayas