全球护理导航员
Global Care Navigator
### **我们的使命：消除心理健康的一切障碍**
Spring Health 是一家全球心理健康公司，致力于消除所有心理健康障碍。我们正在打造一个世界，在这个世界中，获得支持变得简单、个性化，并以个人为中心，因此无论经历何种工作、搬迁、健康计划或人生阶段，护理都可以持续进行。
我们的 AI 原生平台帮助我们通过自助工具、指导、治疗、药物管理以及专科护理提供个性化的支持。我们的成果已通过 JAMA Network Open 和 Validation Institute 独立验证，Spring Health 通过领先的雇主、健康计划和合作伙伴，为全球超过 1.7 亿人提供服务。
作为一家 AI 原生公司，我们认为技术应该扩大护理的覆盖范围、质量和人性化。每位 Spring Health 团队成员都应谨慎使用 AI 工具，将人类判断应用于 AI 输出，并以支持其角色和我们使命的方式继续构建 AI 熟练度。
我们正在寻找一名护理导航员/支持协调员加入我们的团队！需要拥有行为健康领域的硕士学位，并具备咨询师、社工、心理治疗师、心理学家的执照或认证。必须能流利地用英语和荷兰语进行书面和口头交流。掌握如葡萄牙语、西班牙语等其他语言的流利能力是加分项！
这位全球护理导航员将协助我们的会员完成他们的心理健康护理旅程和与护理的连接，同时确保我们的会员对 Spring Health 的体验感到非常满意。全球护理导航员对所有患者和临床医生的工作流程有深入的理解，并且高度响应迅速、富有创造力、富有同理心且专业。他们具有创造性的问题解决能力，并热衷于提供高质量的体验。该职位将向临床运营全球团队经理汇报。
**此职位的工作时间是：** **周一至周五；中午 12 点 - 晚上 8 点 CEST**
**你将负责以下工作：**
- 利用积极倾听和书面沟通技巧，通过在轮班期间保持电话、聊天和电子邮件的可用性，以您熟练的语言支持患者。
- 处理所有护理协调需求，包括但不限于：协助平台注册、解决技术问题、收集入院信息、安排和取消预约，以及解释可用的服务。
- 进行临床评估
查看英文原文
### **Our mission: e** liminating every barrier to mental health.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.
We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required. Fully bilingual (written and spoken) in both English and Dutch. Additional language(s) fluency such as spoken and written Portuguese, Spanish etc. is a plus!
This Global Care Navigator will assist our members through their mental health care journey and connection to care, while ensuring our members are incredibly satisfied with the Spring Health
experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations.
**The working hours for this role will be:** **Monday-Friday; 12pm - 8pm CEST**
**What you’ll be doing:**
- Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent.
- Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available.
- Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.)
- Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up.
- Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns.
- Engage in CIR intake and/or coaching services for global members and customers
- Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers.
- Research and document crisis resources for members in different countries
- Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English.
- Summarize all patient interactions, writing in English within Spring Health’s online documentation systems.
- Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience.
- Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available.
- Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
**What we expect from you:**
- Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence.
- Minimum of 2+ years of direct clinical care experience post licensure.
- Excellent written and verbal English and French communication skills and comfortable interacting with members worldwide.
- Must be comfortable using multiple computer platforms at the same time and learning new systems
- Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service.
- Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence
- KPIs will include: metrics on connection to care, productivity, and member satisfaction
_The target base range for this position is **€61,200 to €70,380**_ and _is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay._
**Spring Health partners with Deel to offer benefits for full-time employees outside of the US.**
- **Supplementary health insurance coverage.** Coverage includes top level packages available per provider, as well as dependent coverage, if required **.** The exact benefit plan details will vary based on your country’s requirements.
- **Spring Health Perks:**
- Access to _**Spring Internal**_ - 20 no-cost therapy sessions for you and your dependents via Spring Internal within 60 days of start date.
- **_Professional Development Reimbursement_** - Professional Development Reimbursement available for relevant learning and development expenses.
- “ _**Spring Renewal**_” Sabbatical Program - When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave.
**Hypergrowth meets impact**
**What to expect working here:**
- You will be held accountable to an exceptionally high bar and impact
- This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
- You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
- You will create processes & products that have never existed before
- You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
- Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows
**And…**
- You get to be surrounded by some of the brightest minds in the field
- You get to learn and grow at an extremely accelerated pace
- You will experience transparency, integrity, & humility from leadership
- You will be empowered to constantly challenge the status quo
- You get the space to experiment & innovate
- You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
- You will become more resourceful and resilient
- You get to be part of a winning team that opens doors in the future
**Not sure if you meet every requirement?** . If this role excites you, we encourage you to apply.
**_Our privacy policy:_** [**_https://springhealth.com/privacy-policy/_**](https://springhealth.com/privacy-policy/)
_Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know._