护理导航员一级
Care Navigator Level 1
职位类型：
全职
工作地点：
完全远程（美国）
汇报对象：
护理导航员主管
薪资：
每小时22美元
职位分类：
非豁免/计时制
你是否是一名医疗专业人员，能够在快节奏的环境中茁壮成长，并希望超越“只是电话中心工作”的范畴？myLaurel正在招聘一名一级护理导航员，作为患者与myLaurel护理团队之间的关键第一联系人。
这是一个专门的角色，适合希望在医疗导航、临床问题解决和跨职能合作方面建立基础技能的人——有真正的成长空间。你将成为患者和照顾者在家中护理旅程中寻求预约、教育和支持的首选联系人。
我们寻找表现优异的员工，他们积极主动、适应性强，并渴望在一个高影响力初创环境中成长。
主要职责
- 主要联系人：通过高流量的来电和外拨电话，作为患者和照顾者的首要联系人。
- 预约：高效准确地协调和安排居家护理和虚拟护理访问。
- 患者教育：向患者介绍myLaurel项目服务，并对他们护理旅程设定清晰而富有同理心的期望。
- 诊后支持：管理关键的诊后需求，包括设备协调、药房请求和临床文档。
- 系统管理：在我们的内部系统和电子健康记录（EHR）中保持高质量的每项互动记录。
- 跨职能合作：每天与临床和运营团队合作，提供无缝的“白手套”患者体验。
你具备的条件
- 在医疗电话中心或面向患者的环境中拥有2年以上专业经验。
- 需要熟练使用电子健康记录（EHR）平台（如Epic、Athena、Cerner或类似系统）。
- 需要一个专用的、符合HIPAA标准的私人工作空间，并有门。
- 需要可靠的高速互联网（最低下载速度20 Mbps / 上载速度5 Mbps）。
- 需要出色的主动倾听技巧，并能在多个软件系统之间多任务处理，同时保持富有同理心的电话沟通。
- 需要高中文凭或同等学历。
为什么与我们合作
- 加入一个以使命驱动的团队，将医院级别的护理带入患者家中。
- 走上明确的护理导航员职业路径，有成长为高级和专家角色的空间。
- 完全远程职位，拥有支持性、协作性的团队文化。
查看英文原文
Job Type:
Full-Time
Location:
Fully Remote (U.S.)
Reports To:
Care Navigator Supervisor
Pay:
$22.00 per hour
Classification:
Non-Exempt / Hourly
Are you a healthcare professional who thrives in a fast-paced environment and wants more than âjust a call center jobâ? myLaurel is hiring a Care Navigator, Level 1 to serve as the critical first connection our patients have with the myLaurel care team.
This is a specialized role for someone who wants to build foundational skills in healthcare navigation, clinical problem-solving, and cross-functional collaboration â with real room to grow. You'll be the voice patients and caregivers turn to for scheduling, education, and support as they navigate their care journey at home.
We're looking for high-performers who are proactive, adaptable, and eager to grow within a high-impact startup environment.
Key Responsibilities
- Primary Point of Contact: Serve as the lead contact for patients and caregivers via high-volume inbound and outbound calls.
- Scheduling: Coordinate and schedule in-home and virtual care visits efficiently and accurately.
- Patient Education: Educate patients on myLaurel program services and set clear, empathetic expectations for their care journey.
- Post-Visit Support: Manage critical post-visit needs, including equipment coordination, pharmacy requests, and clinical documentation.
- Systems Management: Maintain high-integrity documentation of every interaction within our internal systems and Electronic Health Record (EHR).
- Cross-Functional Partnership: Collaborate daily with clinical and operations teams to deliver a seamless, âwhite-gloveâ patient experience.
What You Bring
- 2+ years of professional experience in a healthcare call center or patient facing environment.
- Proficiency with Electronic Health Record (EHR) platforms (e.g., Epic, Athena, Cerner, or similar) required.
- A dedicated, private, HIPAA-compliant workspace with a door.
- Reliable high-speed internet (minimum 20 Mbps download / 5 Mbps upload).
- Exceptional active listening skills and the ability to multitask across multiple software systems while maintaining an empathetic phone presence.
- High school diploma or GED required.
Why Work With Us
- Join a mission-driven team bringing hospital-level care into patients' homes.
- Step onto a defined Care Navigator career path, with room to grow into senior and specialist roles.
- Fully remote role with a supportive, collaborative team culture.
- Be part of a high-growth startup transforming acute and transitional care for frail, elderly, and medically complex patients.
About MyLaurel
myLaurel was founded on the belief that a meaningful portion of hospital care can â and should â be delivered in the comfort of home. As a tech-enabled medical group, we provide on-demand acute and transitional care to frail, elderly, or medically complex patients at home, helping them avoid the traditional pathway of ambulance, emergency department, hospital admission, and post-acute facility care.
For high-risk populations, myLaurel achieves 33% lower ED utilization, a 49% absolute reduction in readmissions, and a Net Promoter Score of 97. myLaurel has been named to Fast Company's Most Innovative Companies and the New York Digital Health 100. Learn more at mylaurelhealth.com.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Please mention the word **CONGRATULATORY** and tag RMTE0LjIyOC42NC4xMzM= when applying to show you read the job post completely (#RMTE0LjIyOC42NC4xMzM=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.