高级软件工程师，后端 - 平台（核心AI自动化）
Senior Software Engineer, Backend - Platform (Core AI Automation)
准备开展职业生涯中最有影响力的工作吗？在Coinbase，我们对增加经济自由的使命毫不妥协。标准很高，环境紧张，我们喜欢这样。这里不是安于现状的地方，而是将你推向自己认知极限的地方。如果你准备好与那些不愿接受“足够好”的人一起打造金融的未来，你就在正确的地方。Coinbase是一家以远程办公为主，但并非完全远程的公司。你将每季度参加一次高强度的线下工作会，称为“冲刺”。
作为平台核心自动化团队的高级软件工程师，你将构建AI基础设施和代理系统，以自动化Coinbase的客户支持和合规运营。该团队正在重新构想当AI端到端处理这些流程时的样子，用智能代理取代手动流程，自主解决客户问题并执行合规任务。你将负责LLM驱动系统的设计与交付，包括基础技术、集成管道，直接减少解决时间，降低成本，并提升数百万客户互动的准确性。
你将从事的工作（即工作职责）：
- 负责代理AI系统的整体设计与交付，包括从LLM编排到生产部署和监控，支撑Coinbase的客户支持和合规自动化。
- 使用Python和Golang构建可扩展、安全的后端基础设施，用于服务AI工作负载，包括模型集成管道、防护机制、基础技术以及度量框架。
- 领导复杂AI项目的全流程执行，权衡延迟、准确性、成本和可靠性之间的技术取舍。
- 与客户体验、合规和产品工程团队合作，识别高影响力的自动化机会，并将运营痛点转化为AI驱动的解决方案。
- 通过主导代码审查、指导工程师学习AI系统设计模式，以及参与值班轮班和事件响应，提升团队的工程质量。
我们希望你在以下方面具备能力（即职位要求）：
- 5年以上软件工程经验，有使用微服务架构设计、构建和维护生产服务的实证能力。
- 有构建基于LLM的应用程序或AI/ML系统的实际经验，包括提示工程
查看英文原文
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Senior Software Engineer on the Platform Core Automation team, you'll build the AI infrastructure and agentic systems that automate customer support and compliance operations at Coinbase. This team is reimagining what these processes look like when AI handles them end-to-end, replacing manual workflows with intelligent agents that resolve customer issues and execute compliance tasks autonomously. You'll own the design and delivery of LLM-powered systems, grounding techniques, and integration pipelines that directly reduce resolution times, cut costs, and improve accuracy across millions of customer interactions.
What you’ll be doing (ie. job duties):
- Own the design and delivery of agentic AI systems that power Coinbase's customer support and compliance automation, from LLM orchestration through production deployment and monitoring.
- Build scalable, secure backend infrastructure in Python and Golang that serves AI workloads, including model integration pipelines, guardrails, grounding mechanisms, and measurement frameworks.
- Drive end-to-end project execution on complex AI initiatives, making technical trade-offs across latency, accuracy, cost, and reliability.
- Partner with Customer Experience, Compliance, and product engineering teams to identify high-impact automation opportunities and translate operational pain points into AI-powered solutions.
- Strengthen engineering quality across the team by leading code reviews, mentoring engineers on AI system design patterns, and contributing to on-call rotations and incident response.
What we look for in you (ie. job requirements):
- 5+ years of experience in software engineering, with proven expertise in designing, building, and maintaining production services using a microservices architecture.
- Hands-on experience building LLM-based applications or AI/ML systems in production, including prompt engineering, retrieval-augmented generation (RAG), or agentic AI frameworks.
- Proficiency in Python and Golang (or comparable backend languages), with experience integrating third-party AI models and APIs into production workflows.
- Track record of delivering end-to-end projects with measurable business impact in ambiguous problem spaces.
- Experience building data pipelines, integrating with external vendors, or working with large-scale unstructured data sources (e.g., blockchain data, customer interaction logs).
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Nice to haves:
- Experience navigating rapid company growth (e.g., from startup to mid-size).
- Familiarity with GenAI frameworks/tools, Python, GoLang, Docker, Postgres, MongoDB.
- Background in AI/LLM infrastructure is a strong plus.
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Annual base salary range (excluding equity and bonus):
$186,065—$218,900 USD
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.