配置专员
Provisioning Specialist
Filevine 是一家法律人工智能公司，为法律工作的未来提供法律运营智能。基于一个统一的真相系统，Filevine 将数据、文档、工作流程和团队整合到一个统一的平台中——现代法律工作在这里以清晰和一致的方式进行。
由 LOIS（法律运营智能系统）驱动，Filevine 在每个案件中连接上下文，将法律运营从被动转为主动。LOIS 能读取、理解并推理您的数据，揭示洞察力，自动化复杂性，并为专业人士提供清晰和信心，让他们看到更多、了解更多、做得更多。由一群卓越的合作者和创新者推动，Filevine 的快速增长获得了德勤和《Inc.》杂志的 AI 奖项和认可，成为全国最具创新性和最快增长的技术公司之一。
职位概述
配置专员将协助管理与 Filevine 现有客户群相关的请求。核心职责包括：协助新客户平台的配置，协助合作伙伴的实施请求，管理技术合作伙伴的配置，审计客户使用数据和数据清理。向收入运营经理汇报，您将协助确保销售到实施的顺利过渡。这个职位为在快节奏且成功的公司中学习和发展提供了令人兴奋的机会！
职责
- 管理技术合作伙伴和新老客户的端到端产品配置，确保产品和服务的准确及时访问
- 管理我们的免费试用计划，确保所有参与者及时完成配置
- 与产品和销售团队合作开展新项目（Depos for All 和付费试点），确保配置团队完成流程的清晰沟通和正确文档记录
- 作为实施合作伙伴请求的主要联络人
- 维护配置活动和流程的详细文档和跟踪记录
- 帮助维护干净的客户数据库，并协助数据审计和清理
资格要求：
- 出色的口头和书面沟通能力
- 卓越的组织能力，能够同时管理多个项目
- 积极主动的问题解决和持续改进的自我驱动力
- 具备跨职能协作的能力
查看英文原文
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
Job Summary
The Provisioning Specialist will help manage requests related to Filevine’s existing customer base. Some of the core responsibilities will include: assisting in provisioning new customer platforms, assisting in partner implementation requests, managing technical partner provisioning, auditing customer usage data and data cleanup. Reporting to the Manager of Revenue Operations, you will assist in ensuring smooth operations and transition from sales into implementation. This role offers an exciting opportunity for learning and development at a fast-paced and successful company!
Responsibilities
- Manage end-to-end product provisioning for our technical partners and new and existing customers, ensuring accurate and timely access to products and services
- Manage our free trial initiative and ensure all participants are provisioning in a timely manner
- Work closely with product and sales on new initiatives (Depos for All and Paid Pilot) to ensure clear communication and proper documentation for processes completed by the provisioning team
- Act as the primary liaison for implementation partner requests
- Maintain detailed documentation and tracking of provisioning activities and processes
- Help maintain a clean customer database and assist with data auditing and clean up.
Qualifications:
- Excellent verbal and written communication skills
- Exceptional organizational skills with the ability to manage multiple projects simultaneously
- Self-starter with a proactive approach to problem-solving and continuous improvement
- Ability to work cross-functionally and adapt to shifting priorities
- Proficiency in microsoft suite especially Excel
- Candidates with experience in Salesforce preferred
- Bachelor's Degree or 2+ years corporate experience
This opportunity is for independent contractors and is not intended to establish an employment relationship. Contractors are responsible for their own taxes and compliance with applicable laws in their jurisdiction.
This role is open exclusively to candidates currently residing in, or willing to relocate to, Czechia or Slovakia with the legal right to work in these countries. Unfortunately, we are unable to consider applications from candidates based outside of these locations due to operational and regulatory requirements
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