高级销售客户专员(电话中心)
Sr. Sales Account Associate Call Center
公司简介
MarketSource 是一家销售加速公司,专注于为世界上许多标志性品牌带来更好的成果。我们为 B2B 和 B2C 环境中的企业提供定制化的销售和客户体验解决方案,并负责其运营和执行。
我们的解决方案专为特定需求设计,并通过技术实现,以带来可衡量的业务成果提升。我们秉持以人为核心的价值观,指导我们与同事和客户之间的关系。通过以人为本、协作帮助他人成功,并建立丰富而赋权的工作文化,我们为员工以及所服务的企业创造成功的机会。
职责
负责管理指定的客户群,代表客户进行工作。主要职责包括提升所代表品牌的销售额和市场份额,与采购人员和品类经理建立关系,并达成分配的绩效目标。有效利用客户、市场和客户知识,满足并超越客户的既定目标、计划和优先事项,成功销售客户特定的项目和举措。
关键工作职责:
- 在指定的客户群中执行销售拜访,销售有助于提升长期业务结果的商业计划、项目和概念。
- 实现客户的基本目标(销量、份额、分销、陈列、定价和促销)。
- 与指定客户和账户中的关键影响者和决策者建立并利用关系。
- 提供高水平的财务管理。
- 维护关键业务报告和流程:产品分销列表、成本和贸易基金文件、促销计划等。
- 利用联合数据和品类洞察,在品类评审期间代表客户,成为客户产品/品牌的倡导者。
- 及时向客户通报产品和价格变化。
- 担任指定品牌/流程的专家,与团队分享相关知识。
- 对客户的策略、销售项目和举措的有效性提供反馈。
- 根据需要进行重点客户拜访和参加行业展会(最多占10%的时间)。
- 协助团队提升产品知识、客户流程和客户信息方面的技能。
- 严格保密客户和客户提供的信息。
- 准确及时地完成所需文档。
查看英文原文
Overview
MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.
Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.
Responsibilities
Responsible for managing an assigned account base while representing the client. Primary responsibilities include increasing sales and market share of the brands represented, developing relationships with buyers and category managers, and achieving performance objectives as assigned. Meeting and exceeding the client's objectives, plans, and priorities, effectively using accounts, market, and client knowledge to successfully sell client-specific programs and initiatives.
Essential Job Functions:
- Execute sales calls within a designated account base to sell business plans, programs, and concepts that improve long-term business results.
- Deliver client’s volume, share, and fundamental goals (Distribution, Shelving, Pricing, and Promotions)
- Develop and leverage relationships with key influencers and decision-makers with assigned accounts and clients.
- Provide a high level of financial stewardship.
- Maintain business critical reports and processes: Product distribution list, cost, and trade fund files, promotional plans, etc.
- Use syndicated data and category insights to represent the client during category reviews acting as a champion for client products/brands.
- Provide timely information on product and price changes to accounts.
- Assume Subject Matter Expert (SME) role for assigned brands/processes and share across the team.
- Provide feedback on the effectiveness of the client’s strategies, selling programs, and initiatives.
- Make key account visits and attend trade shows as needed (up to 10%)
- Assist with team development of product knowledge, client processes, and account information.
- Maintain strict confidentiality of information provided by the client and customer.
- Maintain required documentation in an accurate and timely manner using established systems.
- Follows sales call standards and effectively orchestrates a call overage plan that meets the business needs of the client and accounts.
Required Knowledge, Skills, and Abilities:
- Excellent interpersonal, communication, organizational, presentation, and client relations skills
- Must display excellent analytical skills and problem-solving abilities.
- Ability to analyze sales and marketing information to make effective sales presentations.
- Growth mindset with a willingness to learn, share, and reapply.
- At a minimum, proficient in Outlook, Excel, PowerPoint, Word, and web-based applications
- Ability to work independently and prioritize duties with minimal supervision to meet deadlines and objectives.
- Willingness to travel as needed.
Qualifications
Qualifications
- Must be 18 years or older
- High School Diploma or GED required
- Additional education may be required based on individual projects and/or locations
- A minimum of six months of relevant experience in retail, sales, finance, or marketing, preferably in the CPG industry
- Ability to pass standardized interview
- Score acceptably on job related testing assessments
- Ability to clearly communicate using a clear, distinct voice
Additional Information
MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
· Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others." Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Posted Salary Range
USD $18.00 - USD $18.00 /Hr.Posting Information
Hiring locations: Florida, Georgia, Texas, Wisconsin Posting Ends: 9/18/26 @ 4:30PM CST Wage: $18 an hour plus bonus Required - 2+ year of sales, account management experience **consumer goods sales or Healthcare product sales experience that would be great but not required** #YLINDOriginally posted on Himalayas