客户交付负责人
Customer Delivery Lead
SD Worx 是一家领先的欧洲薪酬与人力资源服务提供商，业务遍及全球。我们在欧洲和毛里求斯设有办公室。我们的目标是将人才解决方案变为现实，使人力资源成为客户及其员工的价值来源。
我们的人才解决方案涵盖员工的整个生命周期，从薪资发放到吸引、激励和培养人才。你准备好加入我们了吗？
我们正在寻找一位客户交付负责人（CDL）加入我们的 SAP 应用管理服务（AMS）团队。
在该职位中，你将成为客户组合的单一联系人（SPOC），负责 SAP 服务的运营交付、客户满意度和盈利能力，重点在于人力资源解决方案（HCM / SuccessFactors / S/4HANA 薪资 / 时间管理）。
你将与跨职能小组密切合作，确保优先级一致，推动交付卓越，并培养以客户为中心的思维。
主要职责：
- 作为客户在所有服务相关话题上的主要联系人
- 与客户和利益相关者建立并维护牢固、基于信任的关系
- 在小组内部协调优先级，管理待办事项、工作量和交付进度
- 确保符合 SLA、工作说明书（SOW）和合同协议
- 主动沟通服务表现、风险和问题
- 监测客户满意度，并与利益相关者协调处理升级问题
- 审核工时记录并支持财务跟进和开票
- 监控并管理客户盈利能力，确保努力与合同一致
- 协调内部团队、合作伙伴和国际交付中心
你具备：
- 信息技术、计算机科学、工商管理、人力资源或相关领域的学士学位
- 精通波兰语和英语
- 有服务交付 / AMS / IT 服务管理经验
- 有项目或交付管理经验
- 对客户关系管理和治理有深入理解
- 优秀的沟通能力和利益相关者管理技能
- 能够优先排序、管理任务并在动态环境中运作
关键优势
- 有 SAP HCM 解决方案经验（优先在 AMS 环境中）
- 了解敏捷/精益的工作方式
- 有与分布式（本地/外包）团队合作的经验
- 理解 SLA/KPI 管理和财务跟踪
来自不同地方，我们团结一心，追求更好
查看英文原文
SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.
Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?
We are looking for Customer Delivery Lead (CDL) to join our SAP Application Management Services (AMS) team.
In this role, you will act as the Single Point of Contact (SPOC) for your customer portfolio and be responsible for the operational delivery, customer satisfaction, and profitability of SAP services, with a strong focus on HR solutions (HCM / SuccessFactors / S/4HANA Payroll / Time Management).
You will work closely with cross-functional squads, ensuring alignment on priorities, driving delivery excellence, and fostering a customer-centric mindset.
Key Responsibilities:
- Act as the primary contact for customers regarding all service-related topics
- Build and maintain strong, trust-based relationships with customers and stakeholders
- Align priorities within the squad and manage backlog, workload, and delivery progress
- Ensure delivery in line with SLA, SOW, and contractual agreements
- Proactively communicate on service performance, risks, and issues
- Monitor customer satisfaction and manage escalations in coordination with stakeholders
- Review time registrations and support financial follow-up and invoicing
- Monitor and manage customer profitability, ensuring alignment between effort and contract
- Coordinate with internal teams, partners, and international delivery hubs
What You Bring:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, HR or a related field.
- Fluent in Polish and English
- Experience in service delivery / AMS / IT service management
- Experience in project or delivery management
- Strong understanding of customer relationship management and governance
- Excellent communication and stakeholder management skills
- Ability to prioritize, manage workload, and operate in a dynamic environment
Key Advantages
- Experience with SAP HCM solutions (preferably in AMS environments)
- Knowledge of Agile / Lean ways of working
- Experience working with distributed (onshore/offshore) teams
- Understanding of SLA/KPI management and financial tracking
From many places, we work as one, moving from better to best together.
SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.
Originally posted on Himalayas