培训专员
Training Specialist
在Colibri Group，我们正在打造专业教育的未来。在50多个职业领域中，我们值得信赖的学习解决方案帮助超过七百万学习者提升技能、获得认证，并为未来做好准备。
我们的使命是引领人们在职业生涯中取得更多成就，适应变化并茁壮成长。这塑造了我们服务学习者的方式，也塑造了我们彼此协作的方式。我们的价值观——爱、喜悦、大胆、团队合作和好奇心——指导着我们的协作方式、决策方式以及创造有意义影响的方式。
在www.colibrigroup.com了解更多关于Colibri Group的信息 http://www.colibrigroup.com。
在Colibri Group，文化是我们一切工作的核心。我们的价值观——爱、喜悦、大胆、团队合作和好奇心——指导我们如何协作、支持客户，并在我们服务的社区中产生影响。
Colibri Group是在线专业教育领域的领导者，每年服务于超过一百万的学习者，涵盖一系列值得信赖的教育品牌。我们的客户服务团队从一线支持这些学习者，帮助他们解答问题、解决问题，并充分利用他们在Colibri的学习体验。
加入我们，共同打造未来
我们正在寻找一名培训专家客户服务人员，协助我们的客户服务代表建立他们需要的知识、技能和信心，以在电话、聊天和电子邮件中提供卓越的客户体验。
这是一个个人贡献者角色，负责新员工入职培训、持续学习、电子学习开发以及在快速发展的客户服务环境中实现绩效提升。你将设计和开展学习体验，通过绩效和质量保证的洞察识别改进机会，并帮助团队成功采用新的工具、流程和工作方式。
我们寻找的不只是简单地提供培训的人。你应该同样擅长从零开始构建电子学习课程，组织引人入胜的现场培训，分析员工需要额外支持的地方，并与相关方沟通，推荐合适的培训解决方案。
你将负责：
- 设计、开发并交付可扩展的入职培训、电子学习和持续学习项目，以提高并保持客户服务代表的绩效
- 组织富有成效的虚拟现场和讲师主导的培训，涵盖新员工入职、技能提升、流程变更、技术主题和持续专业发展
查看英文原文
At Colibri Group, we’re building the future of professional education. Across more than 50 professions, our trusted learning solutions help more than seven million learners build skills, earn credentials, and stay ready for what’s next.
Our mission is to lead people to achieve more, adapt, and thrive in their careers. It shapes how we serve our learners and how we work with one another. Our values of Love, Joy, Boldness, Teamwork, and Curiosity guide how we collaborate, make decisions, and create meaningful impact.
Learn more about Colibri Group at www.colibrigroup.com http://www.colibrigroup.com.
At Colibri Group, culture is at the heart of everything we do. Our values Love, Joy, Boldness, Teamwork, and Curiosity—guide how we work together, support our customers, and make a difference in the communities we serve.
Colibri Group is a leader in online professional education, serving more than one million learners each year across a family of trusted education brands. Our Customer Service teams support those learners from the front lines, helping them navigate questions, solve problems, and get the most from their experience with Colibri.
Come Build What’s Next
We’re looking for a Training Specialist Customer Service to help our Customer Service Representatives build the knowledge, skills, and confidence they need to deliver exceptional customer experiences across voice, chat, and email.
This is an individual contributor role responsible for new hire onboarding, continuous learning, e-learning development, and performance enablement within a fast-moving Customer Service environment. You’ll build and facilitate learning experiences, identify opportunities for improvement through performance and Quality Assurance insights, and help teams successfully adopt new tools, processes, and ways of working.
We’re looking for someone who can do more than simply deliver training. You should be equally comfortable building an e-learning course from the ground up, facilitating an engaging live session, analyzing where employees need additional support, and consulting with stakeholders to recommend the right learning solution.
What You’ll Do
- Design, develop, and deliver scalable onboarding, e-learning, and continuous learning programs that improve and maintain Customer Service Representative performance
- Facilitate engaging live virtual and instructor-led training across new hire onboarding, upskilling, process changes, technical topics, and ongoing professional development
- Partner consultatively with Customer Service leaders, Quality Assurance, and other stakeholders to identify performance gaps and recommend learning solutions, not simply take training requests at face value
- Use QA trends, learner feedback, KPIs, and post-training performance data to evaluate training effectiveness and identify opportunities for targeted reinforcement or improvement
- Maintain training programs and operations, including LMS content, course materials, scheduling, completion tracking, readiness documentation, and updates required as tools, technology, products, and processes evolve
What You’ll Bring
- 3+ years of experience in training, Learning & Development, Customer Service, contact center operations, or a related environment
- Hands-on experience developing e-learning and training content, along with demonstrated experience facilitating live virtual and/or instructor-led learning
- A strong understanding of adult learning principles and the ability to translate complex processes, tools, or information into clear and engaging learning experiences
- A consultative approach to stakeholder partnership, with the confidence to assess needs, ask thoughtful questions, and recommend solutions based on performance needs
- Strong communication, presentation, organization, and execution skills, with the ability to manage multiple priorities and adapt quickly in a collaborative, evolving environment
A bachelor’s degree in Education, Business, Organizational Development, or a related field is helpful, but equivalent professional experience is equally valued.
Tools, Platforms, and Methodologies You May Use
Experience with every tool or platform below is not required. We are most interested in your ability to build effective learning experiences, learn new technology quickly, and use data to continuously improve training.
- Learning Management Systems (LMS)
- E-learning and digital content development tools
- Virtual training and collaboration platforms
- Microsoft Office and productivity tools
- Quality Assurance, performance reporting, and learner feedback data
Why You’ll Love Working Here
- Own meaningful training programs that directly influence how prepared and confident our Customer Service Representatives are in supporting customers
- Build both live and digital learning experiences rather than being limited to facilitating preexisting content
- Work closely with Customer Service, Quality Assurance, and cross-functional stakeholders to solve real performance challenges
- Help shape learning programs as Colibri introduces new tools, technologies, processes, and customer service models
- Join a collaborative, supportive team where your creativity, judgment, and ideas are encouraged and your work will have a visible impact
We Encourage You to Apply
You may not check every preferred box, and that is okay! Strong candidates may come from contact center training, Customer Service enablement, corporate Learning & Development, instructional design, technical training, or other high-volume employee learning environments.
However, this role does require hands-on experience developing training or e-learning content and confidently facilitating live learning experiences. If your recent experience has primarily involved coordinating training or delivering materials created entirely by others, this may not provide the depth needed for this particular opportunity.
If you enjoy creating learning experiences, working closely with stakeholders, helping employees grow, and seeing a direct connection between your training and improved performance, we would love to hear from you.
What You Can Expect From Our Hiring Process
We want our interview process to give you a clear picture of the role, the team, and what it’s like to work at Colibri while giving us the opportunity to understand your experience, how you approach your work, and what you’re looking for next.
We do not use AI to review applications. Your application is reviewed by a human on our Talent Acquisition team!! Application deadline: 9/25/26
While the exact process may vary slightly by role, you can generally expect:
1. Recruiter Conversation
An introductory conversation with a member of our Talent Acquisition team to learn more about your experience, career goals, and interest in Colibri. We’ll also share more about the role, team, compensation, and what to expect throughout the process.
2. Hiring Manager Conversation
A deeper discussion with the hiring manager focused on your training and e-learning experience, facilitation approach, stakeholder partnership, and how you approach identifying and solving performance needs.
3. Team and/or Cross-Functional Interviews
Depending on the role, you may meet with future teammates, partners, or leaders you would work closely with. These conversations are designed to explore the experiences most relevant to the position while giving you the opportunity to learn more about how the team works together.
4. Final Conversation and Decision
For some roles, there may be a final conversation with an additional leader or stakeholder. Our Talent Acquisition team will keep you informed about next steps and timing throughout the process.
Our goal is to make the experience thoughtful, respectful, and transparent. We encourage you to ask questions throughout the process—we’re evaluating the opportunity together.
Our Commitment to Inclusion
Colibri Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome, respected, and empowered to do their best work. We encourage qualified candidates from all backgrounds, experiences, and career paths to apply.
Colibri Group is an equal opportunity employer. We make employment decisions based on job-related qualifications, merit, and business needs without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.
If you need a reasonable accommodation to complete your application or participate in the hiring process, please contact Human Resources. Please indicate that your request is related to an employment application and include the position title.