实施项目经理
Implementation Project Manager
Implementation Project Manager
职位简介：
Implementation Project Manager 负责在客户上线过程中从头到尾的管理，并将问题上报给管理层。Implementation Project Manager 将与多个部门协作，执行新客户上线的所有方面。该职位负责通过识别客户和运营需求、制定并沟通商业计划和优先事项、消除影响绩效的障碍、提供资源、确定绩效标准、衡量进展并相应调整绩效标准、制定应急计划以及展示适应性并支持持续学习，确保客户的成功上线。
职责与工作内容：
- 制定实施流程，包括标准操作规程
- 管理销售到实施再到运营的交接
- 审核销售表并分析数据以确定和传达时间表
- 通过与销售、运营和客户协调建立适当的实施时间表
- 跟踪并报告实施状态
- 进行客户和实施调查以获取反馈
- 制定、沟通并分发客户特定的工作说明书，以协助协调客户上线的日常运营方面，确保项目交付物在规定的时间范围内完成，符合合同目标
- 为运营团队创建带有实际操作演示的电子病历培训指南
- 协调并主持客户电话会议，提供每周更新
- 预见需要或将会被分配的任务和项目，并与高级管理层协调安排
- 支持和指导实施团队成员
- 通过分析客户数据和报告评估工作流程
- 解决技术难题并为实施团队提供支持
- 直接与高级管理层和关键运营管理人员合作
- 了解该职位需要特定的责任来保护敏感数据
- 支持与自动化和软件集成相关的技术项目
- 践行并推广 Verisma 公司价值观
- 执行其他指派的任务，以确保部门和公司的有效运作
最低要求：
- 医疗健康技术、工商管理或其他相关领域的学士学位优先考虑
- 5年以上相关工作经验
查看英文原文
Implementation Project Manager
Summary of Position:
The Implementation Project Manager has direct responsibility for managing clients during onboarding from end-to-end and escalating issues to management. The Implementation Project Manager will work in tandem with multiple departments to execute all facets of onboarding new clients. This position will be responsible for the successful onboarding of clients by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards, measuring progress and adjusting performance standards accordingly; developing contingency plans; and demonstrate adaptability and supporting continuous learning.
Duties & Responsibilities:
- Develop implementation process including Standard Operating Procedures
- Manage handoff from Sales to Implementation to Operations
- Review sales sheet and analyze data to determine and communicate timelines
- Establish appropriate timelines for implementations by coordinating with Sales, Operations and the Client
- Track and report implementation status
- Conduct client and implementation surveys for feedback
- Develop, communicate and distribute client specific Statement of Work to assist in the coordination of day-to-day operational aspects of client onboarding to ensure project deliverables are met within the outlined time frame, in line with contract goals
- Create EMR training guides with hands-on walkthroughs for Operations Team
- Coordinates and leads client calls with weekly updates
- Anticipate assignments and projects that need to be or will be assigned and work with senior leadership to schedule
- Support and mentor implementation team members
- Assess workflows through analysis of client data and reporting
- Troubleshoot technical difficulties and provide support to Implementation team
- Work directly with senior leadership and key operational management
- Understands that this role requires specific responsibilities for protecting sensitive data
- Support technical initiatives relating to automation and software integrations
- Live by and promote Verisma company values
- Performs other duties as assigned to ensure effective operation of the department and the company
Minimum Qualifications:
- Bachelor’s degree in Healthcare Technology, Business Management, or other related field preferred
- 5+ years experience in the healthcare or related field
- 2+ years experience in management or supervisory experience
- Extensive knowledge of commonly used concepts, practices, and procedures within the Release of Information industry and the Health Information Management industry
- EHR (e.g. Athena, eCW, NextGen, Allscripts, GE Centricity, EPIC, Cerner, Meditech, EDM, etc.) and/or clinical experience preferred
- Excellent interpersonal skills, especially when dealing with clients, senior executives, sales teams, and business partners
- Proven ability using data and analytics to inform and influence decision-making
- Valid driver’s license with a safe driving history
- Ability to travel to assigned accounts, up to 50%, as needed
Originally posted on Himalayas