客户经理（亚太区）
Account Manager (APAC)
🌍 全球SaaS扩张公司 | B轮
💡 个性化1对1辅导
📍 马尼拉，远程办公
#### 关于CloudTalk
CloudTalk是**全球领先的AI驱动业务通话平台**，受到**30,000+专业人士**的信赖，包括**Nokia、Revolut、Glovo和Uber**等公司的用户。
我们正在打造世界上**最强大的AI业务通话软件**，覆盖**160多个国家**——帮助企业在每天的通话中实现更多且更高质量的交流。由**KPN Ventures、Point Nine和HenQ**等领先投资方提供的**3530万美元资金**支持，我们致力于**让AI成为每段对话的原生组成部分**。
我们是一支约**200人的团队**，重视**成长、创新、团队合作、客户导向和人际连接**。我们行动迅速，为未来而构建，并 deeply 关注创造人们真正喜爱的产品和文化。
#### **为什么现在加入CloudTalk？**
我们正处在一个快速创新的时代——通过整合前沿AI技术，将我们的顶级通信基础设施提升到新高度。加入我们，共同引领商业沟通的未来，并朝着1亿美元ARR的目标迈进。
🚀 **成为欧洲增长最快的SaaS公司之一的一员**
**🤖 在高增长市场中与前沿AI产品一起工作。从实时通话智能、自动摘要、AI辅导到AI语音代理和AI接待员，这些正在改变客户大规模处理量的方式**
**🎯 亲历我们迈向1亿美元ARR的旅程**
#### **该职位**
我们的**客户经理**是其客户组合的业务负责人。这是一个需要承担配额的角色，你将**负责客户留存和客户组合扩展，以及较小规模的上手流程**。你将成为客户的可信赖战略合作伙伴，对其成功指标和业务健康状况负责。
这不是一个被动支持的角色。我们需要有人像经营业务一样管理其客户组合：设定健康基准，提前建立挽救策略，持续将CloudTalk的功能转化为客户的可衡量回报。
#### 你将做什么
**成为战略业务伙伴**
定期进行高管业务评审，将CloudTalk的表现直接与客户的KPI挂钩。把自己定位为可信赖的顾问——而不仅仅是一个供应商联系人，与决策者和高管利益相关者建立持久的关系。
**负责留存与扩展**
领导整个客户续约周期，针对你的客户组合。
查看英文原文
**🌍 Global SaaS Scale-up | Series B**
**💡 Personalised 1:1 Coaching**
**📍 Manila, Remote**
#### About CloudTalk
CloudTalk is THE **global AI-powered business calling platform**, trusted by **30,000+ professionals** at companies like **Nokia**, **Revolut**, **Glovo**, and **Uber**.
We’re building the world’s **most capable AI business calling software** available in **160+ countries** — helping businesses have more and better calls every day. Backed by **$35.3M in funding** from leading investors, including KPN Ventures, Point Nine, and HenQ, we're investing in **making AI native to every conversation**.
We're a ~ **200-person team** that values **growth**, **innovation**, **teamwork**, **customer focus**, and **human connection**. We move fast, build for the future, and care deeply about creating products — and a culture — that people genuinely love.
#### **Why Join CloudTalk Now?**
We're in an era of rapid innovation — taking our top-tier communication infrastructure to the next level by integrating cutting-edge AI. Join us as we pioneer the future of business communication and drive toward $100M ARR.
🚀 **Be part of one of Europe’s fastest-growing SaaS companies**
**🤖 Work with cutting-edge AI products in a high-growth market. From real-time call intelligence, automated summaries, and AI coaching to AI voice agents and AI receptionists that are transforming how our clients handle volume at scale**
**🎯 Have a front-row seat in our journey to $100M ARR**
#### **The Role**
Our **Account Managers** are the business owners of their portfolio. This is a quota-carrying role where you will **own Customer Retention and Portfolio Expansion and, at a smaller scale, Onboarding**. You will be a trusted strategic partner to your clients, accountable for their success metrics and the health of your book of business.
This is not a reactive support role. We need someone who runs their portfolio like a business: setting health benchmarks, building save plays before risk surfaces, and consistently translating CloudTalk's capabilities into measurable ROI for clients.
#### What You Will Do
**Be the Strategic Business Partner**
Run regular Executive Business Reviews that tie CloudTalk performance directly to your clients' KPIs. Position yourself as a trusted advisor — not just a vendor contact — and build durable relationships with decision-makers and executive stakeholders.
**Own Retention & Expansion**
Lead the full renewal cycle across your portfolio — forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts should never come as a surprise.
Identify and close organic growth opportunities within your portfolio — whether that's increased seat count, platform adoption, or premium add-ons. You should know your accounts well enough to see expansion plays before clients do.
**Own Portfolio Health**
Build and maintain customer health frameworks for your book of business. Define the leading indicators that matter, track them in HubSpot and your analytics stack, and intervene early — before issues become escalations.
**Act as the Internal Advocate**
Be the voice of your clients inside CloudTalk. Partner closely with Product, Support, and Customer Engineering to resolve issues, surface feedback, and influence the roadmap — while confidently representing CloudTalk's direction back to your accounts.
**Forge Executive Relationships**
Cultivate long-term partnerships at all levels of a client's organisation. Your relationships should span beyond day-to-day contacts to the decision-makers and budget holders who drive renewal and expansion decisions.
#### What Makes You a Great Fit
We're looking for experienced Account Managers or Customer Success Managers who've owned meaningful books of business in B2B SaaS — not just managed relationships, but driven commercial outcomes.
- **3+ years in Account Management or Customer Success in B2B SaaS**, with a demonstrable track record of hitting retention and expansion targets
- Proven **ownership of a book of business independently** — you've managed renewals, run save plays, and grown accounts without heavy oversight
- **Experience owning customer health metrics**: you've built or worked within health score frameworks and used leading indicators to drive proactive action
- Comfortable running Executive Business Reviews and navigating multi-stakeholder accounts up to C-suite
- **Highly commercial mindset**— you think like a revenue owner, not just a relationship manager
- **Data-driven**: comfortable in Excel/Sheets, BI dashboards, and CRM reporting to manage your portfolio analytically
- **Technical aptitude** — you enjoy learning SaaS products deeply and can guide customers to maximise platform value
- **Familiarity with CS/AM tooling**: HubSpot, Gainsight, Planhat, or similar
- Business fluency in **English.**
#### Why you’ll love being a CloudTalker
_Unlimited PTO that people actually take. Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Here's the full package._
#### **Get better, faster**
- 💬 **A coach you can actually book.** Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time.
- 🪜 **Promotions without guesswork.** Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand.
- 📈 **A path to equity.** At CloudTalk, equity is earned over time. Seniority, tenure, and consistent impact, together, are what get you there. Not an automatic perk. Something you grow into.
#### **Work the way you work best**
- 🌴 **Unlimited PTO, and we mean it.** Taking 30 days a year is normal here. Deliver beyond expectations, and you've bought yourself room for more.
- 🌍 **The right setup for your role.** Depending on the team, you’ll either work from one of our hubs four days a week or have the option to work fully remotely. Our offices are fully equipped and centrally located.
- ⏰ **Flexible hours, built around your team.** No clocking in, no clocking out. Be there for your team, clients, and the meetings that matter. The rest is yours.
#### **Rest like you mean it**
- 🔋 **Recharge Fridays: 4 extra all-company days off a year.** Once a quarter, everyone is off at the same time. You come back to zero pings, not a doubled backlog. That's the point.
#### **People worth staying for**
- 💸 **Up to €5,000 per referral.** You know great people. When we hire one of them, you get paid for it.
- ✈️ **Two offsites a year worth packing a bag for.** The all-company offsite (last year: [Tuscany](https://www.youtube.com/watch?v=RJYfbHH9Fak) 🇮🇹) plus a dedicated function-specific offsite, both somewhere remote enough that people actually talk.
- 👕 **Fresh CloudTalk swag every year,** with a points system to earn more.
**Apply now and be part of our journey to $100M ARR!**
_By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our_ [Privacy Notice](https://www.cloudtalk.io/privacy-notice/#:~:text=CloudTalk%20reserves%20the%20right%20to,and%20integrity%20of%20Your%20data.) _._