成功工程师（全球）
Success Engineer (Global)
Metabase 是人们从数据中获得洞察的最简单方式，从小型初创公司快速启动到拥有数万名用户的大型企业。这就是人们喜欢我们的原因。
我们把消费者产品般优雅和简洁的数据工具带入企业商业智能的复杂世界。我们提供了一个有明确主张的开源起点，说明公司应该如何衡量、分析和分享数据，被数以万计的公司使用。
Metabase 正在寻找一位以客户为中心、技术能力极强的成功工程师加入我们不断壮大的全球团队。我们希望找到一位热爱数据、享受帮助他人，并热衷于为初创公司工作，帮助客户充分利用 Metabase 的人。
我们的客户是软件工程师、数据工程师和数据分析师，他们希望得到与自己一样的专家的帮助和建议。
我们是一个全球化的团队（50% 在美国以外），完全分布式（从泰国到加州），我们异步协作，有大量不受打扰的时间，互相支持，做出职业生涯中最出色的工作。我们提供灵活性（自定义自己的日程，从任何地方工作）、自主权，以及一个促进成长、学习和发展的环境。我们始终以用户为中心，相信构建长期价值，而不是短期捷径。我们已经完成 3000 万美元的 B 轮融资，将我们的方法推向更远的未来。
对于美国申请者：Metabase 参与联邦 E-Verify 计划，该计划确认新聘用的美国员工的就业资格。E-Verify 不用于预先筛选候选人，仅在雇佣时启动。
E-Verify 参与声明（英文/西班牙文）
工作权利声明（英文/西班牙文）
你会做什么
- 与我们的用户交流，了解他们的目标和挑战
- 帮助客户设计和优化他们的 Metabase 实施
- 指导客户如何从各种数据源获取数据，将其转换为有用的形式，并将他们的疑问转化为可执行的实际查询
- 解决复杂问题并排查客户问题
- 与我们的技术传播人员合作，为客户提供教育材料
- 作为客户的声音传达给我们的产品和工程团队，帮助推动产品开发
你适合我们
- 喜欢帮助他人并解决他们的问题
- 具备扎实的技术背景
查看英文原文
Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.
We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies.
Metabase is looking for a customer-focused, highly technical Success Engineer to join our growing global team. We are looking for someone who loves data, enjoys helping others, and is excited to work for a startup to help our customers get the most out of Metabase.
Our customers are software engineers, data engineers, and data analysts, and they appreciate getting help and advice from experts just like them.
We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.
For U.S. applicants: Metabase participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)
What you’ll do
- Talk to our users to understand their goals and challenges
- Help customers design and optimize their Metabase implementation
- Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed.
- Solve complex problems and troubleshoot customer issues
- Collaborate with our technical communicators to create educational materials for our customers
- Serve as the voice of the customer to our product and engineering teams and help drive product development
About you
- Enjoy helping people and solving their problems
- Strong technical background with 3+ years of experience writing production code, administering systems, and/or managing databases
- Strong database and SQL skills
Strong technical expertise in at least two of the following areas, including the ability to investigate and diagnose complex technical issues:
- Designing, developing, and troubleshooting web applications
- Managing and troubleshooting infrastructure (Docker, AWS, GCP, or similar)
- Managing, troubleshooting, and optimizing databases
Nice to have
- Experience with Metabase or other BI tools
- Experience working for an open source product
- Fluency in multiple languages (this is helpful as our users are worldwide)
Why join us?
- We operate as a fully remote, async team. Work where and when you’re most productive - we trust you to get your work done. Meetings are rare, efficient, and your time is respected.
- Every week brings new complex challenges and opportunities to learn. If you thrive on solving complex problems and enjoy continuous learning, you'll find this role exciting and engaging.
- You’ll contribute to a tool that empowers users to unlock insights in their data without relying on a data team.
Closing
Here’s some quotes from real customers about working with Success Engineering:
“The Metabase Success Engineering team is amazing! Outlier in the industry, IMO”
“Tony really took the time to understand our issue and explain things with the perfect level of detail. Just brilliant”
“Incredible help as always from Luis. Not joking, he’s the best contact we have out of all of the vendors I’ve communicated with. Understanding, courteous and resourceful!”
“LeAnn clearly went above and beyond on a bit of an esoteric issue I ran into while casting dates and trying to join questions. We confirmed it was a bug, and I'm hopeful the team will respond quickly to this issue, but I have an exceptionally good interaction with LeAnn and really appreciated her expertise with the product.”
“It was awesome: Zoltan suggested a solution I hadn't asked for, or had even expected. And he quickly fixed the issue for me.”