产品负责人 – 客户运营平台
Product Owner – Customer Operations Platform
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## Product Owner – Customer Operations Platform
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Product Owner – Customer Operations Platform
Product Owner – Customer Operations Platform
corporate.lastminute.com
https://corporate.lastminute.com/careers/job/?id=744000149309419&jobName=Product%20Owner%20%E2%80%93%20Customer%20Operations%20Platform
##### 公司简介
在lastminute.com，我们热爱假期。我们是欧洲动态假期套餐领域的旅行科技领导者。通过技术，我们将即兴的想法转化为有意义的体验，帮助人们环游世界。
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##### 职位描述
我们正在寻找一位**Product Owner**加入我们全球约1700人的团队，帮助我们打造下一代支持旅行者旅程的内部平台。
如果你热衷于构建有影响力的内部工具，利用AI提升运营流程，并将复杂的流程转化为简单、可扩展的解决方案，那么请继续阅读——你可能是这个职位的理想人选。
**职位简要：**
- 职位名称 – Product Owner – Customer Operations Platform
- 工作模式 – 远程办公（罗马尼亚）
- 团队 – 你将加入产品部门内的客户支持产品团队
- 等级 – 专业级
- 地点 – 罗马尼亚
- 合同类型 – 全职（每周36小时）
- 需要出差 – 每年仅几次
**你的影响范围：**
你将在塑造支持我们客户支持和运营团队的技术方面发挥关键作用。你的目标是构建简化日常工作的工具，提高效率，并为我们的旅行者带来更顺畅的体验。
你将加入一个充满活力的环境，优先级可能会不断变化，重点在于打造一个具备AI能力的后端和客户运营平台。
该职位需要强烈的主人翁意识、结构化思维，以及将复杂的运营需求转化为清晰、可操作的产品需求的能力。你将与利益相关者、工程团队和内部用户紧密合作，逐步交付可扩展的解决方案。
**你需要解决的问题：**
_打造并交付一个新的客户运营平台：_
- 对新的具备AI能力的后端和客户运营平台的关键领域负责
- 主导探索活动，了解现有流程、痛点和改进机会
- 在协作中帮助定义未来的运营模式
查看英文原文
[Careers](https://jobs.smartrecruiters.com/careers/jobs "Careers")
## Product Owner – Customer Operations Platform
Share this job:
Product Owner – Customer Operations Platform
Product Owner – Customer Operations Platform
corporate.lastminute.com
https://corporate.lastminute.com/careers/job/?id=744000149309419&jobName=Product%20Owner%20%E2%80%93%20Customer%20Operations%20Platform
##### The Company
At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.
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##### Job Description
We are looking for a **Product Owner** to join our team of around 1,700 people worldwide and help us shape the next generation of internal platforms supporting the traveller’s journey.
If you are passionate about building impactful internal tools, leveraging AI to improve operational workflows, and turning complex processes into simple, scalable solutions, keep on reading — you might be the perfect fit for this role.
**The job in brief:**
- Job Title – Product Owner – Customer Operations Platform
- Working model – remote from Romania
- Team – you will join the Product Customer Service team within the Product department
- Level – Professional
- Location – Romania
- Contract - Full time (36 h/week)
- Travel time required – Only a few times a year
**What your impact will be:**
You will play a key role in shaping the technology that supports our customer care and operations teams. Your goal will be to build tools that simplify daily work, improve efficiency, and contribute to a smoother experience for our travellers.
You will join a dynamic environment where priorities can evolve, with a strong focus on shaping and delivering a new AI-ready back-office and customer operations platform.
This role requires strong ownership, structured thinking, and the ability to translate complex operational needs into clear, actionable product requirements. You will work closely with stakeholders, engineering teams, and internal users to deliver scalable solutions step by step.
**What You Will Need to Solve:**
_Shape and deliver a new customer operations platform:_
- Take ownership of key areas of a new AI-ready back-office and customer operations platform
- Lead discovery activities to understand current workflows, pain points, and improvement opportunities
- Help define the future operational model in collaboration with business and technology stakeholders
- Challenge legacy processes and support the transition towards a modern, scalable platform
_Drive AI and automation initiatives:_
- Identify opportunities to leverage AI, GenAI, LLMs, and automation within operational workflows
- Improve internal user productivity and reduce manual workload
- Contribute to building smarter, faster, and more efficient ways of working
- Partner with technical teams to turn automation opportunities into concrete product solutions
_Shape product delivery and roadmap execution:_
- Contribute to the product roadmap, prioritising initiatives and backlog items based on value, feasibility, and user needs
- Translate business and platform goals into actionable initiatives, clear requirements, and iterative releases
- Break down complex problems into manageable steps and high-impact deliverables
- Continuously adapt priorities based on business needs, user feedback, and product insights
_Enhance the customer operations ecosystem:_
- Identify opportunities across the traveller support journey and internal operational processes
- Contribute to the broader customer operations platform strategy
- Ensure alignment between tools, processes, internal users, and traveller experience
- Promote simple, reliable, and user-centric solutions across the platform
_Collaborate with stakeholders and teams:_
- Work closely with engineering, operations, customer service, and product teams
- Gather, structure, and translate business needs into clear product requirements
- Facilitate alignment between technical feasibility, operational impact, and user needs
- Support delivery by clarifying priorities, requirements, dependencies, and expected outcomes
Job title:
Product Owner – Customer Operations Platform
Brand:
lastminute.com
Department:
Customer Service
Location:
Bucharest,
Contract:
Full-time
Main Language:
English
##### Qualifications
- **Your expertise:**
- Around 5 years of experience in product ownership, product delivery, business analysis, or similar roles
- Experience working on internal tools, back-office platforms, case management systems, operational platforms, or B2B/SaaS products
- Strong discovery skills, including process mapping, requirement gathering, and workflow analysis
- Hands-on experience or solid understanding of AI and automation topics, such as GenAI, LLMs, workflow automation, or intelligent tooling
- Ability to balance structured product thinking with pragmatic execution
- Strong user-centric mindset, with empathy for internal users and operational teams
- Ability to structure complex problems and turn them into clear, actionable product requirements
- Excellent communication and stakeholder management skills
- Fluency in English, both spoken and written
**Desirable:**
- Experience in the travel or travel-tech industry
- Experience working on large-scale platform or process transformation initiatives
- Experience with customer service platforms, operational tooling, or workflow automation projects
**Why join us:**
- Be part of a major transformation initiative, building next-generation operational tools
- Work on AI-driven products with real business impact
- Join an international, fast-paced, and collaborative environment
- Contribute to improving the experience of both internal teams and millions of travellers
##### Additional Information
**Perks of working with us:**
_How we work together:_
- An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
- Shorter working week (36h as full time), with a half working day on Fridays
- Flexible start and end of the working day
Wish you were here? We do, too!
**Selection process steps*:**
- HR interview (10-30 minutes)
- 1st interview (Team)
- 2nd interview (Tech Team)
- Final Interview (Manager)
- Offer extended
(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)
**Our commitment to celebrate diversity and generate belonging:**
At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.
**Eligibility criteria:**
By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.
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