双语远程客户支持代理 - 圣安东尼奥, TX
Billingual Remote Client Support Agent - San Antonio, TX
加入 OneTouch Direct 担任双语远程客户支持专员，你将在这个职位中发挥关键作用，为我们的客户提供卓越的支持。作为客户服务中心解决方案的领先提供商，我们重视那些致力于提升客户体验并以专业和同理心解决咨询的个人。
必须居住在德克萨斯州圣安东尼奥市
职位概述：在此远程职位中，你将通过及时有效的回应客户的疑问和问题，协助客户。你的目标是通过出色的沟通和解决问题的能力确保客户满意度。
主要职责：
- 通过电话、电子邮件和聊天回复客户的咨询。
- 展示对我们的产品和服务的深入理解，以有效满足客户需求。
- 提供解决方案，同时确保良好的客户体验。
- 准确记录所有客户互动信息。
- 与团队成员协作，持续改进服务交付。
要求
- 至少1-2年客户服务或支持经验。
- 必须能流利使用英语和西班牙语
- 出色的口头和书面沟通能力。
- 熟悉 CRM 软件和客户支持工具。
- 能够在远程环境中高效工作，接受较少监督。
- 强大的分析和解决问题的能力。
- 必须能够灵活安排工作时间，包括可能的晚上和周末。
技术要求：
- 必须拥有运行 Windows 11 的可靠台式机或笔记本电脑。
- 需要高速有线网络连接。
- USB 耳机，具备降噪功能（无线耳机不可接受）。
- 摄像头（内置或外接）用于视频互动。
福利
- 全职，每周40小时工作制，有机会加班！
- 薪资优厚，时薪+福利！
- 培训，提供付费培训与发展机会
- 福利，健康保险计划（医疗、牙科和视力）
- 文化，多元且欢迎的文化，有员工资源小组和积极向上的工作环境
最初发布于 Himalayas
查看英文原文
Join OneTouch Direct as a BillingualRemote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.
MUST LIVE IN SAN ANTONIO, TX
Position Overview: In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.
Key Responsibilities:
- Respond to incoming customer inquiries via phone, email, and chat.
- Demonstrate a thorough understanding of our products and services to effectively address client needs.
- Provide solutions to problems while ensuring a positive customer experience.
- Maintain accurate documentation of all client interactions.
- Work collaboratively with team members to continuously improve service delivery.
Requirements
- Minimum of 1-2 years of experience in customer service or support.
- Must be fluent in both English and Spanish
- Exceptional verbal and written communication skills.
- Familiarity with CRM software and customer support tools.
- Ability to work efficiently in a remote setting with minimal supervision.
- Strong analytical and problem-solving abilities.
- Must be available to work flexible hours, including potential evenings and weekends.
Technical Requirements:
- Must have a reliable desktop or laptop computer running Windows 11.
- High-speed wired internet connection is required.
- USB headset with noise-canceling capability (wireless headsets are not acceptable).
- Webcam (built-in or external) is necessary for video interactions.
Benefits
- Full time. 40 hours per week schedule with overtime opportunities!
- Great pay. Hourly base salary + benefits!
- Training. Paid training & development
- Benefits. Health Care Plan (Medical, Dental & Vision)
- Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
Originally posted on Himalayas