技术服务专员
Technical Service Specialist
职位描述：
Abbott 是一家全球医疗健康领导者，帮助人们在生命各个阶段更好地生活。我们的改变生命的科技产品涵盖整个医疗领域，在诊断、医疗设备、营养品和品牌仿制药方面拥有领先业务和产品。我们的 115,000 名员工服务于 160 多个国家的人群。
在 Abbott 工作
在 Abbott，你可以从事有意义的工作，获得成长和学习的机会，照顾自己和家人，做真实的自己并过上充实的生活。你将可以接触到：
- 在一家国际公司中进行职业发展，实现你梦想的职业生涯。
- 一家在世界各地数十个国家都被誉为最佳工作场所的公司，并被《财富》杂志评为全球最受赞赏的公司之一。
- 一家不仅被评为最佳大型公司之一，同时也在多样性、职场妈妈、女性高管和科学家的最佳工作场所中备受认可的公司。
成功治疗和完全康复的关键通常是快速而准确的诊断。Abbott 的改变生命的检测和诊断工具提供洞察力，使决策更智能、更快，并改变世界管理健康的方式。
技术支援专员职位是服务组织中的关键角色，为 Abbott 诊断客户提出现场和电话技术支持问题解决。除了技术支持问题解决外，该职位还负责建立客户关系并培养客户忠诚度。
职责范围：
- 及时响应所有现场服务呼叫，并与客户有效沟通。在批准的时间内完成指定的设备升级并完成文档。
- 及时完成所有行政任务，并向经理汇报任何出现的问题。在批准的时间内完成所有质量相关任务。
- 积极参与服务会议。
- 准确维护备件库存，并尽量减少不必要的备件使用。
- 对每次服务请求完成服务报告，并确保输入到客户管理系统中的数据准确且适当。确保服务报告留存在客户处。
- 与客户服务团队合作，实现卓越的客户服务。
关键成功因素
- 能够处理复杂的客户技术问题。
- 能够及时地优先处理并协调分配的现场维修任务。
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查看英文原文
JOB DESCRIPTION:
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.
TheTechnical Support Specialistposition is a key role in the service organization, providing both on-site and phone technical problem resolution for Abbott Diagnostics customers. In addition to technical problem resolution, the incumbent is responsible for developing customer relationships and building customer loyalty.
Scope of Responsibilities:
- Respond to all field service calls promptly and communicate effectively with customers. Complete assigned instrument upgrades and complete documentation within approved time periods.
- Perform all administrative tasks in a timely manner & keep manager informed of any issues arising. Complete all Quality associated tasks within approved time periods.
- Аctively participate in service meetings.
- Мaintain spare parts inventory accurately & minimize unnecessary parts usage.
- Сomplete Service reports for each call, and ensure that data entered into Contact Management System is accurate and appropriate. Ensure Service report is left with customer.
- Work together with the customer service team to achieve outstanding customer service.
Key Success Factors
- Ability to manage resolution of complex technical customer issues.
- Ability to successfully prioritize and coordinate assigned field repairs in a timely manner.
- Ability to integrate, engage and collaborate within cross-functional teams.
- Demonstrated ability to balance between technical skills and customer interfacing skills.
- The Technical Support Specialist collaborates with cross-functional teams, including Technical Applications Specialist, Sales, as well as Global Service teams to achieve business and customer goals.
- Requirements
- Bachelor’s degree in engineering, life sciences or related technical discipline. (preferably with Intern experience in the field of study)
- From 2 years’ experience with troubleshooting and instrument repair and maintenance (preferably with laboratory equipment)
- English - from upper-intermediate level
The stated job description, as well as the list of job requirements, is not complete.
This position opens for staff replacement.
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Field ServicesDIVISION:
CRLB Core LabLOCATION:
Russia > Moscow : RemoteADDITIONAL LOCATIONS:
WORK SHIFT:
StandardTRAVEL:
Yes, 15 % of the TimeMEDICAL SURVEILLANCE:
Not ApplicableSIGNIFICANT WORK ACTIVITIES:
Not ApplicableOriginally posted on Himalayas