实施顾问 III，企业门店点餐/菜单板
Implementation Consultant III, ENT Drive Thru/Menu Boards
Toast 为餐厅和本地企业打造技术，帮助他们在数字世界中取得成功，协助企业主运营、提升销量、与客户互动并让员工保持满意。
**日常职责**
作为 Implementation Consultant III，Drive Thru/Menu Boards，您将设计复杂的系统架构，并领导针对企业客户的高风险、多地点部署。借助对 Toast 数字菜单板软件和 Drive Thru 技术套件的深入理解，您将为多站点运营设计可扩展的显示配置、内容层级和集成框架。
您的日常工作可能从与品牌公司 IT 团队的协作会议开始，以映射 40 个地点的网络需求，接着是设计一个菜单板内容层级，使特许经营商可以更新而不破坏企业品牌标准，最后可能是帮助同事解决一个复杂的硬件问题。您在技术细节和高管对话之间灵活切换——上一刻在排查集成问题，下一刻则重新规划区域副总裁的部署时间表。
您是技术入职团队中的领导者。您会指导同事，提前发现流程中的漏洞，避免其演变为紧急事件，并在企业部署组织中出现高级硬件和软件挑战时成为主要升级处理点。
**您将负责（职责）**
- 设计适用于多站点运营的复杂系统架构和可扩展配置，运用对 Drive Thru 和菜单板企业级管理的深入理解
- 从设计到上线，领导企业品牌的高风险、多地点部署
- 设计可在数十或数百个站点中保持稳定的显示配置、内容层级和集成框架
- 独立管理复杂的特许经营商和企业关系，主动规避可能浮现的品牌层面风险
- 成为解决高级硬件、软件和网络问题的主要升级处理点
- 领导跨职能项目，推动企业部署组织中的项目成功
- 与 Integrations、Product 和 Sales 合作，为大品牌清除障碍
- 为多站点部署提供内部 QA，及时发现配置问题，防止其影响客户
- 指导同事，发现流程漏洞，并提出可超越单个项目规模的可行解决方案
**您需要具备（要求）**
- 5+ 年的
查看英文原文
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
**A day in the life**
As an Implementation Consultant III, Drive Thru/Menu Boards, you architect complex technical setups and lead high-stakes, multi-location rollouts for Enterprise clients. Leveraging deep expertise in Toast's digital menu board software and drive-thru technology suite, you design scalable display configurations, content hierarchies, and integration frameworks for multi-site operations.
Your day might start with a working session with a brand's corporate IT team to map network requirements across 40 locations, move into designing a menu board content hierarchy that a franchisee can update without breaking corporate brand standards, and end with unblocking a peer on a tricky hardware escalation. You move fluidly between the technical detail and the executive conversation — one moment troubleshooting an integration, the next reframing a rollout timeline for a regional VP.
You are a leader on the Technical Onboarding team. You mentor peers, spot workflow gaps before they become fire drills, and serve as the primary escalation point when advanced hardware and software challenges surface across the Enterprise deployment organization.
**What you'll do (Responsibilities)**
- Architect complex technical setups and design scalable configurations for multi-site operations, applying deep expertise in drive-thru and menu board Enterprise management
- Lead high-stakes, multi-location rollouts for Enterprise brands from design through go-live
- Design display configurations, content hierarchies, and integration frameworks that hold up across dozens or hundreds of sites
- Independently manage intricate franchisee and corporate relationships, proactively mitigating brand-level risks before they surface
- Act as the primary escalation point for resolving advanced hardware, software, and networking challenges
- Lead cross-functional initiatives and drive project success across the Enterprise deployment organization
- Partner with Integrations, Product, and Sales to remove blockers for large brands
- Provide internal QA for multi-unit rollouts, catching configuration issues before they reach the customer
- Mentor peers, identify workflow gaps, and present viable solutions that scale beyond a single project
**What you'll need to thrive (Requirements)**
- 5+ years of combined experience in POS, technology, or SaaS
- Demonstrated experience implementing complex hardware and software at scale, managing integrations, and applying advanced networking skills
- A master understanding of corporate IT and operational needs, with comfort working directly with corporate IT leaders and regional managers
- Advanced understanding of Enterprise configurations, above-store reporting, and third-party integrations (including Hotel PMS)
- Proven ability to own and drive cross-team escalations to resolution
- Project management strength that requires no oversight — you improve Enterprise procedures on your own initiative and complete complex, multi-phased rollouts start to finish
- Impeccable judgment on complex corporate issues, with ownership of missteps without management prompting
- A self-starter's instinct for navigating multi-unit chaos and bringing structure to it
- Confidence building cross-functional relationships and influencing successful multi-team collaboration
- Leadership by example — a scalable mindset and a consistent willingness to help peers navigate complex multi-unit configurations
**What will help you stand out (Non-essential Skills/Nice to Haves)**
- Experience with drive thru technology, digital signage, digital menu boards, kiosks, AV, or similar hardware deployments.
- Familiarity with construction, permitting, electrical, or site preparation workflows.
- Strong understanding of POS systems and restaurant operations workflows, or experience supporting multi-unit QSR or fast casual brands.
**AI at Toast**
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture.
**Our Total Rewards Philosophy**
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at [https://careers.toasttab.com/toast-benefits](https://careers.toasttab.com/toast-benefits).
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our [Geographic Pay Zone Philosophy](https://careers.toasttab.com/us-pay-zones).
Pay Range
$93,000—$149,000 USD
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our [Geographic Pay Zone Philosophy](https://careers.toasttab.com/us-pay-zones).
Pay Range
$81,000—$130,000 USD
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our [Geographic Pay Zone Philosophy](https://careers.toasttab.com/us-pay-zones).
Pay Range
$73,000—$117,000 USD
**How Toast Uses AI in its Hiring Process**
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: [https://careers.toasttab.com/ai-in-hiring](https://careers.toasttab.com/ai-in-hiring)
**Our Approach to Hybrid Working**
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: [https://careers.toasttab.com/locations-toast](https://careers.toasttab.com/locations-toast)
**People Are the Secret Ingredient in Our Recipe for Success**
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
**Apply today!**
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).
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