Salesforce技术架构师 – Genesys Cloud | 远程 | 需独立签证
Salesforce Technical Architect – Genesys Cloud | Remote | Independent Visa Requi
职位：Salesforce 技术架构师（Genesys Cloud）
地点：马萨诸塞州波士顿 – 远程
薪资：90 美元/小时（C2C）
合同期限：12 个月
经验要求：10 年以上
工作许可：独立签证
偏好：有 Genesys 经验的候选人优先考虑
职位概述
我们正在寻找一位经验丰富的 Salesforce 技术架构师，具备 Salesforce Service Cloud 和 Genesys Cloud CX 的深厚专业知识，以支持企业 CRM 和客服中心转型项目。
成功候选人将负责定义 Salesforce 架构，开发企业级解决方案，并设计 Salesforce 与 Genesys Cloud CX 之间的集成。该职位需要结合实际的 Salesforce 开发经验、企业架构经验、集成知识以及与业务和技术利益相关者紧密合作的能力。
理想的候选人应具备 Salesforce 架构、Apex、Lightning Web Components（LWC）、企业集成、DevOps、Service Cloud 和现代客服技术的丰富经验，并有设计可扩展且安全的 CRM 平台的实际能力。
所需经验与资格：
‣ 10 年以上在 Salesforce 平台上的专业经验。
‣ 至少 3 年在 Salesforce 架构或技术架构岗位上的实际经验。
‣ 具备将 Salesforce 与 Genesys Cloud CX 或 Genesys Engage 集成的实际经验。
‣ 在实施和构建 Salesforce Service Cloud 解决方案方面有扎实的背景。
‣ 有设计和交付大规模企业 CRM 平台的经验。
‣ 对 Salesforce 安全性、数据架构、集成和性能优化有深入理解。
‣ 优秀的沟通、演示、利益相关者参与和技术领导能力。
‣ 计算机科学、信息技术、工程或相关专业的学士学位。
‣ 有参与企业应用现代化和客服中心转型项目的实际经验。
‣ 有 Genesys 相关经验者优先考虑。
核心职责：
‣ Salesforce 解决方案架构
‣ 根据业务、技术、安全和可扩展性需求定义端到端 Salesforce 架构。
‣ 设计 Sales Cloud、Service Cloud、Experience Cloud 和 Financial Services Cloud 中的解决方案。
‣ 建立架构标准、技术治理和 Salesforce 开发最佳实践。
‣ 领导架构设计
查看英文原文
Role: Salesforce Technical Architect (Genesys Cloud)
Location: Boston, MA – Remote
Rate: $90/hr. on C2C
Contract Duration: 12 Months
Experience: 10+ Years
Work Authorization: Independent Visa
Preference: Candidates with prior Genesys experience highly preferred
Position Overview
We are looking for a highly experienced Salesforce Technical Architect with strong expertise in Salesforce Service Cloud and Genesys Cloud CX to support an enterprise CRM and contact-center transformation initiative.
The successful candidate will be responsible for defining Salesforce architecture, developing enterprise-grade solutions, and designing integrations between Salesforce and Genesys Cloud CX. This role requires a combination of hands-on Salesforce development expertise, enterprise architecture experience, integration knowledge, and the ability to work closely with business and technical stakeholders.
The ideal candidate will have extensive experience with Salesforce architecture, Apex, Lightning Web Components (LWC), enterprise integrations, DevOps, Service Cloud, and modern contact-center technologies, with a proven ability to design scalable and secure CRM platforms.
Required Experience & Qualifications:
‣ 10+ years of professional experience working with the Salesforce platform.
‣ Minimum 3 years of experience in a Salesforce Architecture or Technical Architect capacity.
‣ Hands-on experience integrating Salesforce with Genesys Cloud CX or Genesys Engage.
‣ Strong background implementing and architecting Salesforce Service Cloud solutions.
‣ Experience designing and delivering large-scale, enterprise CRM platforms.
‣ Strong understanding of Salesforce security, data architecture, integrations, and performance optimization.
‣ Excellent communication, presentation, stakeholder engagement, and technical leadership skills.
‣ Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
‣ Experience working with enterprise application modernization and contact-center transformation initiatives.
‣ Previous experience with Genesys is highly desirable.
Core Responsibilities:
‣ Salesforce Solution Architecture
‣ Define end-to-end Salesforce architecture based on business, technical, security, and scalability requirements.
‣ Design solutions across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
‣ Establish architectural standards, technical governance, and Salesforce development best practices.
‣ Lead architecture workshops, design reviews, and technical governance sessions.
‣ Produce and maintain High-Level Design (HLD) and Low-Level Design (LLD) documentation.
‣ Conduct application architecture, code, security, and integration reviews.
‣ Identify opportunities to modernize existing Salesforce implementations and enterprise applications.
‣ Ensure solutions are scalable, maintainable, secure, and aligned with enterprise architecture standards.
Note
Key Technical Competencies-
The successful candidate should have strong hands-on expertise in the following areas:
Salesforce:
Salesforce Architecture, Service Cloud, Sales Cloud, Experience Cloud, Financial Services Cloud, Apex, LWC, Visualforce, SOQL, SOSL, Flows, Approval Processes, Validation Rules, Platform Events, Batch Apex, Queueable Apex, Future Methods, Scheduled Jobs, Salesforce Security, Data Modeling, Sharing Architecture, Governor Limits, DevOps and CI/CD.
Genesys:
Genesys Cloud CX, Genesys Engage, Open CTI, CTI integrations, IVR, ACD, Skill-Based Routing, Intelligent Call Routing, Agent Presence, Screen Pop, Click-to-Dial, Call Logging, Interaction History, Call Recording, and omnichannel contact-center integrations.
Architecture & Integration:
Enterprise CRM Architecture, HLD/LLD, Enterprise Integrations, Application Modernization, Technical Governance, Security Architecture, Performance Optimization, Contact Center Transformation, and API/integration design.
All your information will be kept confidential according to EEO guidelines.
Originally posted on Himalayas