准备与运营协调员 - 销售赋能
Readiness & Operations Coordinator - Sales Enablement
关于 Parloa
Parloa 的使命是让每一次客户对话对客户和为其服务的企业都变得轻松。随着代理 AI 的加速发展，Parloa 正在塑造客户体验新时代的基础——在这个时代，客户支持不再只是交易，而是有意义的交流。这不仅是一个愿景；Parloa 已经为全球企业品牌与其客户之间提供了超过十亿次互动，像 IKEA 和 Booking.com 这样的公司已经大规模部署了 Parloa。
职位描述：
作为 Readiness & Operations Coordinator - Sales Enablement，你是 GTM Enablement 项目背后的运营引擎。GTM Enablement 支持整个市场进入团队，涵盖入职、认证、产品发布、合作伙伴赋能和公司启动。所有这些都依赖于日程安排、小组跟踪、平台维护和报告。
这是一个高工作量、高协作度的职位，能够深入了解赋能职能的运作，并有明确的职业成长路径，随着团队扩大，可以进入项目或专家路线。
职责范围：
- 协调全球赋能项目的日程安排、后勤和沟通，包括入职小组、训练营和认证。
- 维护全球赋能日历，并确保项目负责人拥有准确的时间线、材料和参与者信息。
- 支持 Parloa 的 GTM Enablement 工具的日常管理，包括 Highspot、Gong、LMS、LinkedIn Sales Navigator、Salesforce 和 Parloa Value Studio。
- 保持赋能平台、内容、权限、名单、出勤率和认证记录的准确性和最新状态。
- 准备定期报告，内容包括项目完成情况、出勤率、使用情况和采用率，供 GTM Enablement 领导层参考。
- 处理 incoming 的赋能请求，将其转交给合适的负责人，并帮助推动常规现场请求。
- 支持 GKO 和其他大规模赋能活动的后勤工作，包括参与者跟踪、供应商协调、材料准备和流程安排。
你是什么样的人：
- 1 至 3 年在运营、协调员、项目支持或行政岗位的工作经验。具备赋能或销售经验者优先，但不是必需条件。
- 强烈的组织意识，真正擅长同时处理多个小细节。
- 对日历工具和电子表格有信心，并有快速掌握新 SaaS 平台的经验。
- 清晰的书面表达能力，能够跨美国和欧洲进行协调。
查看英文原文
About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale.
About the role:
As Readiness & Operations Coordinator - Sales Enablement , you are the operational engine behind GTM Enablement's programs. GTM Enablement supports the full go-to-market org across onboarding, certification, product launches, partner enablement, and company kickoff. All of that runs on scheduling, cohort tracking, platform hygiene, and reporting.
This is a high-volume, high-coordination role with real visibility into how an enablement function runs, and a clear growth path into a program or specialist track as the team scales.
Areas of ownership:
- Coordinate scheduling, logistics, and communications for global enablement programs, including onboarding cohorts, bootcamps, and certifications.
- Maintain the global enablement calendar and ensure program owners have accurate timelines, materials, and attendee details.
- Support day-to-day administration across Parloa’s GTM Enablement tools, including Highspot, Gong, LMS, LinkedIn Sales Navigator, Salesforce, and Parloa Value Studio.
- Keep enablement platforms, content, permissions, rosters, attendance, and certification records accurate and up to date.
- Prepare recurring reports on program completion, attendance, usage, and adoption for GTM Enablement leadership.
- Triage incoming enablement requests, route them to the right owners, and help keep routine field requests moving.
- Support logistics for GKO and other large-scale enablement events, including attendee tracking, vendor coordination, materials, and run-of-show prep.
Who you are:
- 1 to 3 years in an operations, coordinator, program support, or administrative role. Enablement or sales experience is a plus, not a requirement
- Strong organizational instincts and genuine comfort managing many small moving pieces at once
- Confidence with calendar tools and spreadsheets, and a track record of picking up new SaaS platforms quickly
- Clear written communication and the ability to coordinate across US and European time zones
- Sound judgment about what to handle yourself and what to escalate
Our recruiting process:
Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
Why Parloa?
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Salary Includes OTE
Salary Range
$80,000—$108,000 USD
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Originally posted on Himalayas